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Windows 7: Random BSODs and Failed Launches

02 Feb 2013   #1
tonylka10

Windows 7 Home Premium x64
 
 
Random BSODs and Failed Launches

I have been getting random BSODs recently even after a fresh install of Windows 7. This can happen at any time, often when I am browsing or playing video games. It sometimes can even happen while the computer is idling.

The BSODs are really unexpected for the most part and don't happen under the same circumstance always.


My System SpecsSystem Spec
.
02 Feb 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Follow this:
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.
Please install all windows updates including SP-1

If this does not bring stability, test RAM.
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial: Memory Diagnostics Tool

Let us know the results.
My System SpecsSystem Spec
05 Feb 2013   #3
tonylka10

Windows 7 Home Premium x64
 
 

Attachment 253858

Here is my CBS

I don't currently have service pack 1 because I have been getting errors from windows update when tying to install SP1:
Code 90073701.
My System SpecsSystem Spec
.

05 Feb 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I'm requesting a friend to take a look at that.

What about SSD firmware and RAM test?
My System SpecsSystem Spec
06 Feb 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have a couple of 'bad' files present.
While I catch up on the morning mail and craft a fix, please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.
My System SpecsSystem Spec
06 Feb 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Once you have the CheckSUR report done......


I've uploaded a file - tlkaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
This should create a folder C:\tlkaa

Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\tlkaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\tlkaa
or
DIR E:\tlkaa


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\tlkaa <drive>:\windows\winsxs /y /i /s /v /h

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link




My System SpecsSystem Spec
06 Feb 2013   #7
tonylka10

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
I'm requesting a friend to take a look at that.

What about SSD firmware and RAM test?
I haven't had the time to get to those two things but I plan to. Thank you for your patience I have been busy lately. I'm completing the tasks Noel suggested so I can repair windows update.
My System SpecsSystem Spec
06 Feb 2013   #8
tonylka10

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You have a couple of 'bad' files present.
While I catch up on the morning mail and craft a fix, please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive \checksur.persist.log file

Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.
https://skydrive.live.com/?cid=93673...B6FF23D380B09B
My System SpecsSystem Spec
06 Feb 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You didn't share the file, so I can't see it.
If you attach it to a reply rather than uploading it to SkyDrive, it achieves the same object (My main forums are the MS ones, none of which accept file attachments - I forgot to amend the instructions for here. Sorry!)
My System SpecsSystem Spec
06 Feb 2013   #10
tonylka10

Windows 7 Home Premium x64
 
 

Ok, sorry about that, I just shared it but I have also attached to my post.
My System SpecsSystem Spec
Reply

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