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Windows 7: BSOD when left kaspersky scanning the whole computer, error 0x0000000a

04 Feb 2013   #11
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Golden View Post
Quote   Quote: Originally Posted by ICit2lol View Post
I don't agree with Arc in that it is the Kaspersky causing the crashes
John, if you look at the analysis, klif.sys (a Kaspersky-related file) is identified as being the possible cause, so in this case I would agree with Arc.

Have a decent search through the BSOD posts, and you will see lots of BSODs related to klif.sys. Other anti-malware software, for example Avast and Norton, have their issues on a regular basis too.

Regards,
Golden
Ok Colin then I stand corrected and my apologies to Arc if I sounded a little testy I meant no offence I was a tad hasty in posting what I did instead of researching that ref


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04 Feb 2013   #12
DuoMaxim

Windows 7 Home Premium 64bit
 
 

Hi guys first of all i want to say thanks to Arc that found the problem. ICit2lol i did some research about klif.sys it is a kaspersky related file and Arc manage to detect the culprit behind it and i did trust and use kaspersky for 3 years, never doubt it. But now it's the one making my machine crash make me disappoint a bit. I will update you guys if any crash happen. Thanks guys.
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04 Feb 2013   #13
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by DuoMaxim View Post
Hi guys first of all i want to say thanks to Arc that found the problem. ICit2lol i did some research about klif.sys it is a kaspersky related file and Arc manage to detect the culprit behind it and i did trust and use kaspersky for 3 years, never doubt it. But now it's the one making my machine crash make me disappoint a bit. I will update you guys if any crash happen. Thanks guys.
Hum just as a matter of curiosity what version of KIS are you using? Mine is this.
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04 Feb 2013   #14
DuoMaxim

Windows 7 Home Premium 64bit
 
 

mine is kaspersky 2013 same as your picture. . .
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04 Feb 2013   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

John, my respected friend, please dont take me otherwise, but I have to say it. With the issues, our personal bias dont work. I was a great fan of TuneUp Utilities over years. Later I realized some issues are being caused by it, which are beyond repair in normal course. In my system I still have this program installed, coz I also learned how to use it safely. I also learned how to repair the damages made by a program like TuneUp; two of my earliest tutorials are based on that very experience. But when the issues come, my first suggestion goes as to uninstall TuneUp utilities.

Similarly, there are some great antivirus programs. But, all of them contribute to system crashes, now every now and then. Pick up some random threads, every third one is caused by any of those antivirus programs. Irrespective of product version and everything. Even, some of the producers confessed it in their KB articles that their program is causing BSODS, and their public relations reps talked us in the threads. I personally pointed some of their posts out to our forum administrator, too; and he supported my method to remove the problematic antivirus.

You know, people trust on internet based reports, like those published in places like CNET. Based on those they choose their programs. And they are not very ready to accept that the well rated program may cause any crash. Even when I/We are supplying evidences form their crash dumps .... the record that the machine recorded itself. In such a situation if a highly valued, honored and trusted member like yourself also contradict the dump data outcomes, the job becomes even more harder.

Our accountability is to the issue only, not to anything else. Not to any big software or hardware producer. We point out only the facts those are based on evidences, and nothing else. In troubleshooting, if fact contradicts with hypothesis, the fact will take the upper hand, not any hypothesis of faith.

Then what is the difference between those program rating publishers and us? They run on advertisement money, everywhere there are advertisements, even their downloads also sometimes come bundled with adware. Whereas in SevenForums, we the logged on people dont see any advertisement, only issues those we see. It is our administration policy, that made this site the best one in technological support world. Here we people deal with the issues, and post the solutions based on out collective knowledge and experience. As a regular poster of "more help requested" thread, you know where we chat, on what, and where we contradict on opinions. A thread is not the best place to do it.

Anyway, you are a senior person, I respect you sky high. If somehow I sound rude, please forgive me. It's not an intention, and it's a request.
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04 Feb 2013   #16
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

No Arc I thank you for your patience and well as I said it was me having as "hasty" moment and being my vintage should have known better than to jump to conclusions without fully researching what was said.
My System SpecsSystem Spec
07 Feb 2013   #17
DuoMaxim

Windows 7 Home Premium 64bit
 
 

Hi guys, seem's like no crash so far. I think the problem is solve i guest. Anyway thanks for all your help ^_^ really appreciate.
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07 Feb 2013   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK
If there are any further problems, let us know
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07 Feb 2013   #19
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Sorry for late reply Duo well at least we both learnt something eh? glad to hear it going ok

Oh and thanks to Arc for the heads up
My System SpecsSystem Spec
08 Feb 2013   #20
DuoMaxim

Windows 7 Home Premium 64bit
 
 

Yeah ^_^. But i got some question, why this problem occur on my machine but not my sister. As we're using the same kaspersky software and I asked her does she got BSOD and she said no problem on her machine. Is it depend on the type and spec of the machine? or something else?. sorry for this kind of question because I'm totally noob about this ^_^ just want to know why my sister machine doesn't have this kind of problem.
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 BSOD when left kaspersky scanning the whole computer, error 0x0000000a




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