Windows 7: Random BSOD on HP Pavilion DM1

sychnant · 04 Feb 2013

Just over a year old started BSOD in MAY 2012 happened 14 times so far ,3 in the last month usually when surfing net.Seems to be a common problem with this model..

Arc · 04 Feb 2013

Hello sychnant.

Checked three of your latest crash dumps, and in one I found it: BUCKET_ID: SINGLE_BIT_CPU_CALL_ERROR

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c000001d, The exception code that was not handled
Arg2: 9bfe856b, The address that the exception occurred at
Arg3: 8e357bf4, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
+0
9bfe856b ??              ???

TRAP_FRAME:  8e357bf4 -- (.trap 0xffffffff8e357bf4)
ErrCode = 00000000
eax=3004c230 ebx=00000010 ecx=fe311e90 edx=00000000 esi=fe311dd8 edi=00000210
eip=9bfe856b esp=8e357c68 ebp=8e357cb4 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
9bfe856b ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  iexplore.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 99fe8044 to 9bfe856b

FAILED_INSTRUCTION_ADDRESS: 
+0
9bfe856b ??              ???

POSSIBLE_INVALID_CONTROL_TRANSFER:  from 99fe803f to 99fe856b

SINGLE_BIT_ERROR:  1

TWO_BIT_ERROR:  1

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
8e357c64 99fe8044 fe311dd8 1427ba5c 0373d96c 0x9bfe856b
8e357cb4 99fdcf0e 8e357ce4 000025ff 00000000 win32k!xxxRealInternalGetMessage+0x422
8e357d18 8307d8fa 0373d96c 00000000 00000000 win32k!NtUserPeekMessage+0x3f
8e357d18 77697094 0373d96c 00000000 00000000 nt!KiFastCallEntry+0x12a
0373d8e8 00000000 00000000 00000000 00000000 0x77697094


STACK_COMMAND:  .trap 0xffffffff8e357bf4 ; kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

BUCKET_ID:  SINGLE_BIT_CPU_CALL_ERROR

Followup: MachineOwner
---------

Stress test the CPU.
Hardware - Stress Test With Prime95

The other two doesn't say anything precisely, but shows NATIO.sys and tcpip.sys as errors; whereas both of them are network related. So probably something is to do with the network drivers.

Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter

Code:

Name    [00000011] Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Driver    c:\windows\system32\drivers\bcmwl6.sys (5.100.82.105, 4.07 MB (4,267,072 bytes), 07/02/2012 17:21)
-------------------------------------------------------------------------------------------------
93c3e000 94053000   bcmwl6     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\bcmwl6.sys
    Image name: bcmwl6.sys
    Timestamp:        Thu Sep 01 07:08:45 2011 (4E5EE225)
    CheckSum:         0042129F
    ImageSize:        00415000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Search for updates in HP's site. In Broadcom, nothing is available. (Actually this thing is a big headache .... at least for me

)

Realtek PCIe GBE Family Controller

Code:

Name    [00000007] Realtek PCIe GBE Family Controller
Driver    c:\windows\system32\drivers\rt86win7.sys (7.54.309.2012, 509.10 KB (521,320 bytes), 16/05/2012 14:13)
---------------------------------------------------------------------------------------------------
9405d000 940dd000   Rt86win7   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Rt86win7.sys
    Image name: Rt86win7.sys
    Timestamp:        Fri Mar 09 18:08:58 2012 (4F59F9E2)
    CheckSum:         00089653
    ImageSize:        00080000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Realtek.

Broadcom Bluetooth LAN Access Server Driver

Code:

Name    [00000016] Bluetooth Personal Area Network
Driver    c:\windows\system32\drivers\btwdpan.sys (6.5.0.710, 74.54 KB (76,328 bytes), 07/02/2012 17:24)
----------------------------------------------------------------------------------------------------
910e5000 910fd000   btwdpan    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\btwdpan.sys
    Image name: btwdpan.sys
    Timestamp:        Mon May 16 20:27:43 2011 (4DD13B67)
    CheckSum:         0001C6B8
    ImageSize:        00018000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Get it from Ethernet NIC Driver Downloads | Broadcom

TP-LINK 150Mbps Wireless Lite N Adapter: not getting info about in in your data. If you still use it, update the drivers form the manufacturer's site.

Scan the system for possible virus infection.

Let us know the results.

Windows 7: Random BSOD on HP Pavilion DM1

Random BSOD on HP Pavilion DM1 problems?