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Windows 7: BSOD after closing Google Chrome

04 Feb 2013   #1
LadyRaine

Microsoft Windows 7 Home Premium 64-bit
 
 
BSOD after closing Google Chrome

You guys helped me once about eight months ago with a BSOD - which ended up being a webcam driver of all things (sheesh!).

Well I just got another - this time I was closing Chrome totally normally but when it closed it gave me a popup that said 'Google Chrome has crashed!'

Commence bluescreen and heart palpitations.

I let the computer cool down for a few minutes, took the side off to watch the little light on the MoBo to make sure it wasn't dead or anything and to watch all the parts to make sure it wasn't a hardware issue (PSU, CPU, GPU, and felt the HDDs for spin-up)... as I recently had a HDD suffer mechanical failure so now I'm paranoid... and everything eventually turned back on. It did take a little longer than I think it should but I'm due for a format soon so that's no big shocker.

Any help at all would be greatly appreciated as I really hate that BSOD :/


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05 Feb 2013   #2
LadyRaine

Microsoft Windows 7 Home Premium 64-bit
 
 

Got a new popup this morning that 'unknown device' couldn't install its driver. Don't know if this has something to do with the BSOD but I don't have enough knowledge of this particular part of computers to troubleshooting this issue...
My System SpecsSystem Spec
05 Feb 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial: Memory Diagnostics Tool
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05 Feb 2013   #4
LadyRaine

Microsoft Windows 7 Home Premium 64-bit
 
 

Thanks for the reply, I was planning on doing that tonight anyway since I notice that my computer's only picking up that I have 8Gb of RAM installed but I've got 16Gb worth of sticks in it... I have a sneaky suspicion it's my motherboard because I've had a couple issues with it in the past year.
My System SpecsSystem Spec
10 Feb 2013   #5
LadyRaine

Microsoft Windows 7 Home Premium 64-bit
 
 

I ran the Windows memory test after restarting. A result came back saying a hardware problem was detected and it was going to restart. It restarted automatically and then a black screen popped up saying windows couldn't start, insert the installation disk and run a repair. I restarted with the disk in, and nothing. No windows, no errors, nothing. Put two sticks in just the blue slots in my P7P55LX MoBo, started up, nothing. Two in the black, still nothing.

Dug through old computer parts and found 2 2Gb sticks that I was using before I upgraded to the DDR3 sticks I've been using, put those in the two blue slots - and windows boots.

Am I to deduce from this that that windows diagnostic somehow corrupted all 16Gb of RAM I had in my computer and now I need to go buy new sticks?!
My System SpecsSystem Spec
10 Feb 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You may follow the quoted part of this post to determine which RAM stick is corrupted actually.

If you cannot, or if they all are corrupted, get a new RAM kit.
My System SpecsSystem Spec
10 Feb 2013   #7
LadyRaine

Microsoft Windows 7 Home Premium 64-bit
 
 

Yeah I did that and all the sticks are now corrupted. Before they weren't, and it was a hardware issue. From what I can tell the diagnostic fixed a BIOS error on the MoBo, but in doing so, the rest of the sticks that weren't corrupted got corrupted. That seems pretty funky to me but not understanding a lot of that OS back-end it's hard for me to wrap my brain around what could have happened anyway.

So here's a slightly unrelated question since I need to buy a new kit... because my motherboard is dual channel, does that mean if I want to use all four slots (A & B, black and blue) would I need to buy two kits of two sticks instead of one kit of four? Tried looking for an answer online and never really got a clear answer - just a lot of technical specs explaining channels on boards and what not :P
My System SpecsSystem Spec
10 Feb 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Lady Raine, You may use upto four RAM sticks. From ta single one to four. The decision is your.

If you use 4 GB RAM only, that is somehow enough, if you dont play heavy games or not using some 3D rendering program.

If you buy 2x2 RAM kits, make it sure that they are of same FSB. Better you buy two essentially identical kits, or you may use one kit only, with no problem.
My System SpecsSystem Spec
10 Feb 2013   #9
LadyRaine

Microsoft Windows 7 Home Premium 64-bit
 
 

Okay then I'm assuming whatever had been previously wrong with the 4 stick kit I bought last year with 4x4Gb sticks wasn't the issue and it was my MoBo... because I do play a lot of games and I also do 3D rendering for work - so I really need a lot of memory. I guess I'll just buy another kit and hope that the MoBo issues don't come up again...
My System SpecsSystem Spec
10 Feb 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Have a look. Memtest dcan determine , can discriminate between a RAM issue and a motherboard issue. Try to compare your memtest results with these tables to be sure.

testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood

It is a motherboard issue. The particular slot is bad.
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