| Windows 7: BSOD Multiple Instances/Possible Causes |
04 Feb 2013
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#1 | | |
BSOD Multiple Instances/Possible Causes I have a Dell Inspiron, 64 bit, that runs on Windows 7. Forgive me if I put a n00bish post, but I am at the end of my rope here. I wanted to try and fix it myself before coming here but I'm desperate.
Sometime in November, my computer bluescreened out of the blue. I didn't think much of it at the time. First of all, I baby my laptop, never install anything I'm not sure about, and I never go to sites if I'm not 100% confident in them. However, the shut downs started becoming more frequent, like once every three days. Then I started getting worried and rushed to start backing things up. Over time, I have discovered the following patterns:
1. It bluescreens whenever it is idle for more than 30 minutes
2. bluescreens after running for three hours
3. Bluescreens whenever I use windows to create a system back up. It won't even let me create my own system restore points anymore
4. bluescreens whenever I install ANYTHING
5. bluescreens whenever I try to update
Naturally I've tried doing virus scans. Got nothing. I tried repairing the disk. That went fine. I did a memory check, it says that the memory is good. I did a defrag, but it only made it through 80% before BSODing. And I did a system restore to the point before it started BSODing. No luck. All the drivers say they are up to date, as well.
Here's the thing, I NEVER do windows updates. I honestly don't trust them because windows updates have killed my last two laptops. But of course now that I actually try to install any of them, I get a BSOD.
I tried reading the .dmp files, but I get a bunch of gibberish and I can't install anything that would help me read them. So...help? D:
Thanks in advance! | My System Specs |
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04 Feb 2013
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#2 | | Windows® 7 Home Premium SP-1 |
Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here. | My System Specs | | Computer type PC/Desktop OS Windows® 7 Home Premium SP-1 CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device |
05 Feb 2013
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#4 | | Windows® 7 Home Premium SP-1 |
What antivirus are you using? | My System Specs | | Computer type PC/Desktop OS Windows® 7 Home Premium SP-1 CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device |
05 Feb 2013
|
#6 | | Windows® 7 Home Premium SP-1 |

Quote: Originally Posted by AEJAE Spybot Search and Destroy If I've read the description of Spybot S&D correctly, I believe it's not a antivirus program..
Most of your dumps are corrupted but anyway, please do the following:
Make scans with the following:
-Kaspersky TDSSKiller -ESET online scanner Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-  Warning  Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.
Run a full scan with both (separately) once downloaded, installed and updated.
Perform a System File Check: - Click on the start
 - Type CMD on Search
- Left click and Run as Administrator
- Type SFC /scannow
Full tutorial here: Disk Check on your hard drive for file system errors and bad sectors on it: Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows. let us know the results. | My System Specs | | Computer type PC/Desktop OS Windows® 7 Home Premium SP-1 CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device |
05 Feb 2013
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#7 | | |
Thank you so much! So far it's been running for 2.5 hours and has found 34 viruses. I'm on the edge of my seat hoping that the computer will stay on for the rest of the scan.
I feel kinda silly now. It never registered to me that anti-spyware was not the same as anti-virus.
I will keep you updated after I finish following the rest of your steps. Thank you so much for your help again. If this works, you're my new best friend. | My System Specs | | |
05 Feb 2013
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#8 | | Windows® 7 Home Premium SP-1 |
Best friend? Yay
Let us know how it goes. | My System Specs | | Computer type PC/Desktop OS Windows® 7 Home Premium SP-1 CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device |
05 Feb 2013
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#9 | | |
It worked! Omigosh, thank you so much! I was able to install the Security Essentials and even update Java so I can play minecraft! Thank you thank you thank you! You seriously saved my livelihood! <3 | My System Specs | | |
05 Feb 2013
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#10 | | Windows® 7 Home Premium SP-1 |
Thanks for the update..
I'd recommend installing all windows updates including service pack 1. This is to make your PC work better. Learn how to install Windows 7 Service Pack 1 (SP1) | My System Specs | | Computer type PC/Desktop OS Windows® 7 Home Premium SP-1 CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device BSOD Multiple Instances/Possible Causes problems? All times are GMT -5. The time now is 03:05 AM. | |