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Windows 7: BSOD unknown error - Have replaced almost everything.

05 Feb 2013   #1
homike

win 7 professional 64 bit
 
 
BSOD unknown error - Have replaced almost everything.

I have win 7 professional. Have been running MS Access on this machine for over a year. Things were going fine. Then about 2 weeks ago my access program started giving issues and progressively got worse; resulting in system shut down. uninstalled & reinstalled with no effect. Since then, my machine does not need access to cause a crash. It does it on its own without much to drive it. I first replace the RAM from another machine with no change. Then incressed the swap file size - no change/ got worse. installed a new video card (was using on board video) - no help. Installed new PS - no change/ progerssivly getting worse. Swapped out MB (had a spare identical board) - no change/ getting faster with the crashes. Installed new HD as c drive - new win 7 install, new MS office install, new MS Access install. No change the system still crashes!!!! I am going bald because of this! Someone please help.
Thanks,
Mike


My System SpecsSystem Spec
.
05 Feb 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Welcome to the forum Homike I took a look at the files you provided and it seems that the recurring problem is a video card/video driver problem:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a314180, fffff880045858c8, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+78c8 )

Followup: MachineOwner
---------
Took a look at your drivers and they are rather old I would check the manufacturers site and see if you can find an update:

Code:
kd> lmvm atikmpag
start             end                 module name
fffff880`0457e000 fffff880`045d3000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Nov 09 21:12:44 2011 (4EBB331C)
    CheckSum:         000502CB
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
05 Feb 2013   #3
homike

win 7 professional 64 bit
 
 

I am downloading the lastest video drivers and installing them. I will post on how this works out.

Thanks
My System SpecsSystem Spec
.

05 Feb 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I do hope it works out for you
My System SpecsSystem Spec
05 Feb 2013   #5
homike

win 7 professional 64 bit
 
 

Sorry, this did not work. It has crashed 3 times since the update.
My System SpecsSystem Spec
05 Feb 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Try running furmark to mare sure the hardware isnt damaged and its not over heating:

FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

Quote:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
My System SpecsSystem Spec
05 Feb 2013   #7
homike

win 7 professional 64 bit
 
 

It crashed 3 more times before I could run the program. It did run though. It ran 15 minutes to complete. The temp never got over 67 deg. But as i was typing this answer, it crashed. Not sure what to do now.
My System SpecsSystem Spec
05 Feb 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

would you mind uploading the new dumps, also please open an elevated command prompt and run the following:

Code:
sfc /scannow
My System SpecsSystem Spec
06 Feb 2013   #9
homike

win 7 professional 64 bit
 
 

unpluged wireless mouse and replaced with a usb mouse removed video card and now using onboard video
My System SpecsSystem Spec
06 Feb 2013   #10
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Did you run the sfc as instructed?
My System SpecsSystem Spec
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 BSOD unknown error - Have replaced almost everything.




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