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Windows 7: BSOD fffffa8004af9028

05 Feb 2013   #1
bujin

window 7 professional 64bit
 
 
BSOD fffffa8004af9028

Hello all. can you help an enthusiastic noob and his OAP friend cure a BSOD. My friends HP pavilion has recently started an intermittent BSOD. SOmetimes at startup and sometimes during use. Its not overheating and done loads of cleanups/ virus check etc. Ive recently taught myself how to grab the minidump file and open it, but now cant understand where its pointing me too. I have a sneaky feeling its the RAM but that is a total guess based on the fact its happened to me before. I'll paste the dump file here in the hope someone in the know can read it and advise where and how to look for a cure.

Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`03006000 PsLoadedModuleList = 0xfffff800`0324a670
Debug session time: Sun Feb 3 17:28:18.556 2013 (UTC + 0:00)
System Uptime: 0 days 0:00:55.617
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004af9028, fa000000, 20e0f}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004af9028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fa000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000020e0f, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:
fffff800`00ba8a98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_BUS

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_BUS

Followup: MachineOwner
---------

0: kd> lmvm hardware
start end module name




I opened this dump file on my machine after copying it from his if that makes any difference. Thank you very much in advance if someone can help. You'll make an old man and his helpful assistant very happy.

cheers all


My System SpecsSystem Spec
.
05 Feb 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

first allow me to welcome you to the forum, and second can i ask that you please follow the Blue Screen of Death (BSOD) Posting Instructions

Lastly I will leave you with this, and hope that it helps and that I'm wrong typically a 0x124 stop with the first argument being 0000000000000000 indicates a failure of the CPU
My System SpecsSystem Spec
06 Feb 2013   #3
bujin

window 7 professional 64bit
 
 

Sorry about that, it was late when I posted and didnt focus properly. I redo my post tonight with any other info that might be needed. Thanks for the first bit of advice though, which I hope isnt right ( no offence) I was hoping for an easier fix than a new CPU. If I get my posting right later maye itll shed more light on the problem

Kind regards

Rich
My System SpecsSystem Spec
.

06 Feb 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I do look forward to getting you all sorted.
My System SpecsSystem Spec
06 Feb 2013   #5
bujin

window 7 professional 64bit
 
 

Hello Again.
Ive just read the posting instructions, but I Dont think I can follow them to the letter I'm affraid. The computer with the problem is a long way from me and I cant run the SF diagnostics on it. The mini dump file I copied onto the first post I took off the troubled PC at the weekend on a visit and posted it from my computer when I got home. If it helps any more the computer is a HP Pavillion 6699UK the spec of which is here

HP Pavilion p6600 Desktop PC series*-* HP Pavilion p6699uk Desktop PC Product Specifications - c02538178 - HP Business Support Center

cheers again all
My System SpecsSystem Spec
06 Feb 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Do you still have the Dump file? If you do please zip it and upload it here.

Also see this thread it should be helpful:

Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
06 Feb 2013   #7
bujin

window 7 professional 64bit
 
 

Good evening

Heres the dump file zipped. I hope you can read it OK

Cheers once again

rich
My System SpecsSystem Spec
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 BSOD fffffa8004af9028




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