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Windows 7: Dell 1764 random BSODs (ntkrnpamp.exe, crcdisk.sys)

06 Feb 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Dell 1764 random BSODs (ntkrnpamp.exe, crcdisk.sys)

Hi,

I have a Dell 1764 which I bought on ebay, it came with Win 7 Ultimate 32-Bit, and was experiencing occasional crashes, so I thought that maybe it needed a 64-Bit version of Win 7 as that is what the laptop originally come installed with. So I installed Win 7 Home Premium 64-Bit but after a while started to get BSODs or just sometimes a restart without the BSOD.

I have ran CHKDISK as well as the HDD test off Hirens Boot CD but no errors were found.

I have ran MemTest86+ for approx 11 hours (14 passes) but no memory errors were found either.

Yesterday I wiped and installed Vista Home Premium to see if it made any difference, which it did seem to for about 6 hours, but then the crashes started again. I am guessing the crashes may be linked to a Windows Update which was received but to give an idea, I've not received the SP1 update yet so its still early days in the update process.

Last night the crashes were coming thick and fast, sometimes barely getting far into boot (approx 5-10 seconds) before a BSOD would occur. I ran driver verifier on all the drivers that are not provided by microsoft and have attached the zipped dumpfiles. I'm presuming these are the correct ones as I'm not sure if the verifier dumps go to somewhere different to C:Windows\minidumps\

So last night I gave up and left it powered off over night, and this morning I started it up and it seems Ok. Not had a restart yet or BSOD and its been running for about 45 minutes. It does seem that the crashes happen after a period of the laptop being on for a while.

Anyway, I won't write anymore as I'm not sure what to write,so I'll wait for you guys if thats ok. I've seen some really supportive posts on here from you guys so really hoping you can help.

Thanks in advance

Gav

My System SpecsSystem Spec
.

06 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Quote   Quote: Originally Posted by brumgav View Post
I have a Dell 1764 which I bought on ebay, it came with Win 7 Ultimate 32-Bit, and was experiencing occasional crashes, so I thought that maybe it needed a 64-Bit version of Win 7 as that is what the laptop originally come installed with. So I installed Win 7 Home Premium 64-Bit but after a while started to get BSODs or just sometimes a restart without the BSOD.
Hi Gav,

The first thing we should do is check that you haven't been sold a counterfeit Windows 7 installation - these are known to be one cause of BSOD's. Please do the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

I'm assuming this might be a Dell OEM installation. Also check to see whether there is a COA sticker attached to the computer. It will look similar to this:

Attachment 253951

If there is one attached, please quote the Windows 7 version (Professional, Ultimate etc.) but do NOT quote any of the numbers.

Regards,
Golden
My System SpecsSystem Spec
06 Feb 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi, Thanks for the reply. I have just reinstalled Win 7 from the disc that came with the laptop, which is apparantly the Dell OEM Disc, so at least we are starting with a fresh install now should any further BSOD occur.

There is no CoA on the bottom, but I extracted the Win 7 key prior to wiping the disk to do a fresh install. I thought that the CoA were coded into a chip on the motherboard nowadays as a security feature so just assumed that as the properties say activated that its genuine. Hope the results below confirm this.

Here is the copy of information requested;

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {61D0DE2F-480F-4F83-9E13-87BF0D988451}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{61D0DE2F-480F-4F83-9E13-87BF0D988451}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3210594449-3841818801-1496997841</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1764</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="6"/><Date>20110329000000.000000+000</Date></BIOS><HWID>9EBA3607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-2057-7600.0000-0372013
Installation ID: 012704329531765510577913509813041830463892022214047920
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 06/02/2013 14:12:07
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GGWpD7lMo6aUZiEkIF0XQTWPITSxVxd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC 
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SPCR PTLTD $UCRTBL$
SLIC DELL QA09 
OSFR DELL DELL 
ASF! CETP CETP
SSDT PmRef CpuPm
Regards

Gavin
My System SpecsSystem Spec
.


06 Feb 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Quote   Quote: Originally Posted by brumgav View Post
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Hi Gavin,

You need to install this update to Windows 7, then run a new MGADIAG report, and upload it here in your next reply please:

Description of the update for Windows Activation Technologies

Also, the key you extracted would have been for the 32 bit Ultimate, yet this MGADIAG is for a Home Premium. You cannot activate these two different versions using the same product key. Since there is no COA sticker, which product key did you use to activate this Home Premium installation?

Regards,
Golden
My System SpecsSystem Spec
06 Feb 2013   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi,

Thanks for the prompt reply. When I reinstalled Win 7 64-Bit it never asked for the activation key so I just assumed that was because it code the code from the chip on the motherboard. After installation I checked in properties and it says activated so again assumed (I know what assuming does!!) that all was in order.

Here is the results of the MGADIAG report;

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {61D0DE2F-480F-4F83-9E13-87BF0D988451}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{61D0DE2F-480F-4F83-9E13-87BF0D988451}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3210594449-3841818801-1496997841</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1764</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="6"/><Date>20110329000000.000000+000</Date></BIOS><HWID>9EBA3607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-2057-7600.0000-0372013
Installation ID: 012704329531765510577913509813041830463892022214047920
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 06/02/2013 15:13:31
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GGWpD7lMo6aUZiEkIF0XQTWPITSxVxd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   PTLTD     APIC  
  FACP   INTEL   CRESTLNE
  HPET   INTEL   CRESTLNE
  BOOT   PTLTD   $SBFTBL$
  MCFG   INTEL   CRESTLNE
  SPCR   PTLTD   $UCRTBL$
  SLIC   DELL    QA09   
  OSFR   DELL    DELL    
  ASF!     CETP      CETP
  SSDT   PmRef  CpuPm
Thanks

Gavin
My System SpecsSystem Spec
06 Feb 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The report looks fine to me - reinstalled from the Recovery media.
My System SpecsSystem Spec
06 Feb 2013   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thats good news.

So, I'm holding off installing the updates at the moment and when I do I will create a restore point each time incase its the updates which are causing the problem.

Would you recommend that I get the drivers from the Dell support site next and install those before going further ahead with the windows updates?

Or is there some other diagnositics that I could perform first?

Gavin
My System SpecsSystem Spec
06 Feb 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

I would perform all the Windows Updates first, including the SP1 update.

Regards,
Golden
My System SpecsSystem Spec
06 Feb 2013   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks I'll make a start
My System SpecsSystem Spec
07 Feb 2013   #10

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok so now I've installed SP1 and then some updates following that.

What should I do now? Run verifier on none Microsoft provided drivers to see if I get a crash?

Gav
My System SpecsSystem Spec
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 Dell 1764 random BSODs (ntkrnpamp.exe, crcdisk.sys)





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