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Windows 7: System Exception Error, sometimes Freezes ,BSOD and failure to powerup


06 Feb 2013   #1

Windows 7 Home Premium 64bit
 
 
System Exception Error, sometimes Freezes ,BSOD and failure to powerup

Had these problem recently, a day after i bought my razer mamba and installed the drivers,was wondering if it is the root cause. Thanks in advance for helping.

Windows 7 Home Premium 64bit
i5-2500 3.30GHz
4GB Ram
nVIDIA GT 440

My System SpecsSystem Spec
.

06 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Please follow steps outlined here to get BSOD help:

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
06 Feb 2013   #3

Windows 7 Home Premium 64bit
 
 

Sorry about that, here's the files
My System SpecsSystem Spec
.


11 Feb 2013   #4

Windows 7 Home Premium 64bit
 
 

Had another BSOD a few days ago, here's the attached files
My System SpecsSystem Spec
13 Feb 2013   #5

Windows 7 Home Premium 64bit
 
 

Is there really no one to help me here?, had been 6 days. Sorry for being impatient.
My System SpecsSystem Spec
13 Feb 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi Xamdou,

Please remove Daemon tools from your system as it is a known cause of BSOD's.

Please go to Start > computer > click on Uninstall or change a program and uninstall the program.
Then Reboot the system.

Once the program is uninstalled, download SPTD.exe from:

Run the sptd and choose uninstall to remove the driver from your system:
then restart.




Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffff8a003d0c000, 0, 1, fffff8800163e02d}
Probably caused by : cng.sys ( cng!GatherRandomKey+7d )
Stop message 0x000000D1 Descriptive text: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual cause: An attempt was made to touch pageable memory at a process internal request level (IRQL) that was too high.
This is usually caused by drivers using improper addresses. Kernel-mode drivers are forbidden to access pageable memory at a high IRQL.
Related to: Kernel Cryptography, Next Generation

Please ensure you have all the latest Windows Updates installed.

Also run:
System File Checker to check the integrity of all Windows 7 system files:

Quote:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type or better still copy and paste: SFC /scannow at the prompt
Quote:
fffff880`035c6798 fffff880`05be0824Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
nvlddmkm+0x1d6824
Refers to your NVidia Video drivers.
Please update your drivers to the latest version:

If you still encounter BSOD after installing this driver, uninstall and please try this driver:

Post back any progress

Cheers

Dave
My System SpecsSystem Spec
13 Feb 2013   #7

Windows 7 Home Premium 64bit
 
 

Thanks for the analysis, will get back once my desktop is running totally fine, cheers.
My System SpecsSystem Spec
13 Feb 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
Hi Xamdou,

Please remove Daemon tools from your system as it is a known cause of BSOD's.

Please go to Start > computer > click on Uninstall or change a program and uninstall the program.
Then Reboot the system.

Once the program is uninstalled, download SPTD.exe from:

Run the sptd and choose uninstall to remove the driver from your system:
then restart.




Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffff8a003d0c000, 0, 1, fffff8800163e02d}
Probably caused by : cng.sys ( cng!GatherRandomKey+7d )
Stop message 0x000000D1 Descriptive text: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual cause: An attempt was made to touch pageable memory at a process internal request level (IRQL) that was too high.
This is usually caused by drivers using improper addresses. Kernel-mode drivers are forbidden to access pageable memory at a high IRQL.
Related to: Kernel Cryptography, Next Generation

Please ensure you have all the latest Windows Updates installed.

Also run:
System File Checker to check the integrity of all Windows 7 system files:







Refers to your NVidia Video drivers.
Please update your drivers to the latest version:

If you still encounter BSOD after installing this driver, uninstall and please try this driver:

Post back any progress

Cheers

Dave

Hey Dave for informational purposes I will tell you I have seen Antivirus mess with cng.sys That may not be the case here but just thought I would share the knowledge.
My System SpecsSystem Spec
13 Feb 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

As dsprague rightly pointed out:

Please remove your Anti-virus Avast as this could be causing problems:



Please install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software. And it has a smaller footprint.


Cheers

Dave
My System SpecsSystem Spec
28 Feb 2013   #10

Windows 7 Home Premium 64bit
 
 

Sent it for warranty a few weeks ago, turns out to be the graphic card's problem lol, shall mark this as solved.
Cheers
My System SpecsSystem Spec
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 System Exception Error, sometimes Freezes ,BSOD and failure to powerup




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