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Windows 7: System Exception Error, sometimes Freezes ,BSOD and failure to powerup

06 Feb 2013   #1
Xamdou

Windows 7 Home Premium 64bit
 
 
System Exception Error, sometimes Freezes ,BSOD and failure to powerup

Had these problem recently, a day after i bought my razer mamba and installed the drivers,was wondering if it is the root cause. Thanks in advance for helping.

Windows 7 Home Premium 64bit
i5-2500 3.30GHz
4GB Ram
nVIDIA GT 440


My System SpecsSystem Spec
.
06 Feb 2013   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please follow steps outlined here to get BSOD help:

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
06 Feb 2013   #3
Xamdou

Windows 7 Home Premium 64bit
 
 

Sorry about that, here's the files
My System SpecsSystem Spec
.

11 Feb 2013   #4
Xamdou

Windows 7 Home Premium 64bit
 
 

Had another BSOD a few days ago, here's the attached files
My System SpecsSystem Spec
13 Feb 2013   #5
Xamdou

Windows 7 Home Premium 64bit
 
 

Is there really no one to help me here?, had been 6 days. Sorry for being impatient.
My System SpecsSystem Spec
13 Feb 2013   #6
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi Xamdou,

Please remove Daemon tools from your system as it is a known cause of BSOD's.

Please go to Start > computer > click on Uninstall or change a program and uninstall the program.
Then Reboot the system.

Once the program is uninstalled, download SPTD.exe from:

Run the sptd and choose uninstall to remove the driver from your system:
then restart.




Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffff8a003d0c000, 0, 1, fffff8800163e02d}
Probably caused by : cng.sys ( cng!GatherRandomKey+7d )
Stop message 0x000000D1 Descriptive text: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual cause: An attempt was made to touch pageable memory at a process internal request level (IRQL) that was too high.
This is usually caused by drivers using improper addresses. Kernel-mode drivers are forbidden to access pageable memory at a high IRQL.
Related to: Kernel Cryptography, Next Generation

Please ensure you have all the latest Windows Updates installed.

Also run:
System File Checker to check the integrity of all Windows 7 system files:

Quote:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type or better still copy and paste: SFC /scannow at the prompt
Quote:
fffff880`035c6798 fffff880`05be0824Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
nvlddmkm+0x1d6824
Refers to your NVidia Video drivers.
Please update your drivers to the latest version:

If you still encounter BSOD after installing this driver, uninstall and please try this driver:

Post back any progress

Cheers

Dave
My System SpecsSystem Spec
13 Feb 2013   #7
Xamdou

Windows 7 Home Premium 64bit
 
 

Thanks for the analysis, will get back once my desktop is running totally fine, cheers.
My System SpecsSystem Spec
13 Feb 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
Hi Xamdou,

Please remove Daemon tools from your system as it is a known cause of BSOD's.

Please go to Start > computer > click on Uninstall or change a program and uninstall the program.
Then Reboot the system.

Once the program is uninstalled, download SPTD.exe from:

Run the sptd and choose uninstall to remove the driver from your system:
then restart.




Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffff8a003d0c000, 0, 1, fffff8800163e02d}
Probably caused by : cng.sys ( cng!GatherRandomKey+7d )
Stop message 0x000000D1 Descriptive text: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual cause: An attempt was made to touch pageable memory at a process internal request level (IRQL) that was too high.
This is usually caused by drivers using improper addresses. Kernel-mode drivers are forbidden to access pageable memory at a high IRQL.
Related to: Kernel Cryptography, Next Generation

Please ensure you have all the latest Windows Updates installed.

Also run:
System File Checker to check the integrity of all Windows 7 system files:







Refers to your NVidia Video drivers.
Please update your drivers to the latest version:

If you still encounter BSOD after installing this driver, uninstall and please try this driver:

Post back any progress

Cheers

Dave

Hey Dave for informational purposes I will tell you I have seen Antivirus mess with cng.sys That may not be the case here but just thought I would share the knowledge.
My System SpecsSystem Spec
13 Feb 2013   #9
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

As dsprague rightly pointed out:

Please remove your Anti-virus Avast as this could be causing problems:



Please install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software. And it has a smaller footprint.


Cheers

Dave
My System SpecsSystem Spec
28 Feb 2013   #10
Xamdou

Windows 7 Home Premium 64bit
 
 

Sent it for warranty a few weeks ago, turns out to be the graphic card's problem lol, shall mark this as solved.
Cheers
My System SpecsSystem Spec
Reply

 System Exception Error, sometimes Freezes ,BSOD and failure to powerup




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