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Windows 7: BSOD while away from Computer. 1033

12 Feb 2013   #21
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I'm not a BSOD analyst, but my understanding is that is the purpose of verifier is to find out which driver is causing the problem. However, it does not always work right. So, having up to date drivers helps.

we aven't discussed hardware problems yet. I would download Core temp to keep a watch on my CPU temps. I always have core temp running on any of my systems. If your CPU temps get too high, the computer will shut down to protect itself. In the process, the CPU can be damaged or other components. That's true for any system, but particularly for laptops. Also, I think you said you have had your laptop for 6 months. Does that mean you are still in warranty?


My System SpecsSystem Spec
.
12 Feb 2013   #22
MoNeYsHoT

Windows 7 Home premium 64-Bit
 
 

Ya I've run core temp a few times when Gaming. it gets pretty hot (around 70-80 degrees centigrade) and its around 40 normally. And I'm fairly certain I'm under warranty. I bought the laptop brand new from Amazon though, so I'm not a hundred percent sure
My System SpecsSystem Spec
12 Feb 2013   #23
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Have you tried a reinstall? I think Samsung has a recovery partition on the laptop. I don't know how to use it, I wiped mine off. But, I would check on the warranty and make sure you get this resolved before the warranty runs out.
My System SpecsSystem Spec
.

12 Feb 2013   #24
MoNeYsHoT

Windows 7 Home premium 64-Bit
 
 

Ya I did the reinstall once. It fixed my bluescreen for a while. Then it came back. I didn't know the cause and I thought it was magicISO. I still think it was but I'm not sure why my computer shut down. I didn't get to look at the details.
My System SpecsSystem Spec
12 Feb 2013   #25
MoNeYsHoT

Windows 7 Home premium 64-Bit
 
 

I was about to turn verifier off, thinking it was all good. THen I plugged in my printer while streaming a show and a blue screen entailed. Hopefully the report can help shed some more light on this recurring issue. If it helps at all, the Blue Screen said IRQL not less than or equal to.
My System SpecsSystem Spec
12 Feb 2013   #26
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff98001544fb0, 2, 1, fffff80002152c48}

*** WARNING: Unable to verify timestamp for hcmon.sys
*** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
Probably caused by : hcmon.sys ( hcmon+6295 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffff98001544fb0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002152c48, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800022c0100
GetUlongFromAddress: unable to read from fffff800022c01c0
 fffff98001544fb0 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!IoEnumerateDeviceObjectList+68
fffff800`02152c48 48895d00        mov     qword ptr [rbp],rbx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

BUGCHECK_STR:  0xA

PROCESS_NAME:  vmware-usbarbi

TRAP_FRAME:  fffff8801ce96550 -- (.trap 0xfffff8801ce96550)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000007 rbx=0000000000000000 rcx=fffffa8007fd01b0
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002152c48 rsp=fffff8801ce966e0 rbp=fffff98001544fb0
 r8=0000000000000000  r9=0000000000000000 r10=000000000192f738
r11=fffff8801ce966b0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt!IoEnumerateDeviceObjectList+0x68:
fffff800`02152c48 48895d00        mov     qword ptr [rbp],rbx ss:0018:fffff980`01544fb0=a9a9a9a9a9a9a9a9
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002090569 to fffff80002090fc0

STACK_TEXT:  
fffff880`1ce96408 fffff800`02090569 : 00000000`0000000a fffff980`01544fb0 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`1ce96410 fffff800`0208f1e0 : 00000000`00000005 fffff880`1ce965d0 00000000`00000009 fffffa80`07fd01b0 : nt!KiBugCheckDispatch+0x69
fffff880`1ce96550 fffff800`02152c48 : fffffa80`07fd01b0 00000000`00000000 fffff980`01544fb0 fffff880`1ce96780 : nt!KiPageFault+0x260
fffff880`1ce966e0 fffff880`1a078295 : 00000000`00000000 fffff980`2b35cfd0 fffff980`01544fb0 fffff800`023a7687 : nt!IoEnumerateDeviceObjectList+0x68
fffff880`1ce96720 00000000`00000000 : fffff980`2b35cfd0 fffff980`01544fb0 fffff800`023a7687 fffffa80`0d8138f0 : hcmon+0x6295


STACK_COMMAND:  kb

FOLLOWUP_IP: 
hcmon+6295
fffff880`1a078295 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  hcmon+6295

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hcmon

IMAGE_NAME:  hcmon.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f8474f3

FAILURE_BUCKET_ID:  X64_0xA_VRF_hcmon+6295

BUCKET_ID:  X64_0xA_VRF_hcmon+6295

Followup: MachineOwner
---------

2: kd> lmvm hcmon
start             end                 module name
fffff880`1a072000 fffff880`1a083000   hcmon    T (no symbols)           
    Loaded symbol image file: hcmon.sys
    Image path: \??\C:\windows\system32\drivers\hcmon.sys
    Image name: hcmon.sys
    Timestamp:        Tue Apr 10 23:59:15 2012 (4F8474F3)
    CheckSum:         0001A3EA
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
CAused by: VMware USB monitor
My System SpecsSystem Spec
12 Feb 2013   #27
MoNeYsHoT

Windows 7 Home premium 64-Bit
 
 

Is there any way I can keep the program and not get the blue screens? I need that program to use programs I don't have a license for
My System SpecsSystem Spec
12 Feb 2013   #28
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hum. Have you checked for a newer version?
My System SpecsSystem Spec
12 Feb 2013   #29
MoNeYsHoT

Windows 7 Home premium 64-Bit
 
 

hmmmm I don't know if the version I had was the most recent or not. I just uninstalled it so I can't check. I'll reinstall and see if I have any issues. I was wondering where in the SF report I send you is the bugcheck analysis that you reference to? It seems to point out the issue pretty well but I can't seem to find it in the txt files. Unless its in the dmp files
My System SpecsSystem Spec
12 Feb 2013   #30
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You'll have to follow this thread: BSOD Analysis - Getting Started
My System SpecsSystem Spec
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 BSOD while away from Computer. 1033




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