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Windows 7: BSOD while web browsing and after restoring from Sleep mode

24 Feb 2013   #31
generalerror

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Sigh. New nvidia driver has been released, I'll update it now and see how it goes from there


My System SpecsSystem Spec
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24 Feb 2013   #32
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Nothing new........
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800e360a10, fffff80000b9c3d8, fffffa800db5ae10}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : ACPI.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800e360a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800db5ae10, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

DEVICE_OBJECT: fffffa800e3569d0

DRIVER_OBJECT: fffffa800d31a450

IMAGE_NAME:  ACPI.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79294

MODULE_NAME: ACPI

FAULTING_MODULE: fffff88000d7c000 ACPI

IRP_ADDRESS:  fffffa800db5ae10

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`02eef992 : 00000000`0000009f 00000000`00000003 fffffa80`0e360a10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02e8a94c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`02e8a7e6 : fffffa80`0d9f9b08 fffffa80`0d9f9b08 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02e8a6ce : 00000007`d4359757 fffff800`00b9cb18 00000000`000349f7 fffff800`03000168 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02e8a4b7 : 00000001`d53465c6 00000001`000349f7 00000001`d5346524 00000000`000000f7 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02e7794a : fffff800`02ffbe80 fffff800`03009cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_ACPI.sys

BUCKET_ID:  X64_0x9F_3_IMAGE_ACPI.sys

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`05a92000 fffff880`06530000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 29 12:47:52 2012 (50DE9218)
    CheckSum:         00A7F96C
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
24 Feb 2013   #33
generalerror

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

In your opinion, is this pointing to a hardware failure? I've just updated the nVidia driver to the latest version. As I did before. Not expecting this update to do anything though.
I'm hesitant to return this laptop since I'll have to ship it back interstate. I will if I have to, but still hesitant. I wish it was a simple driver problem that could be fixed easily. But I guess it's looking less and less likely, right?
My System SpecsSystem Spec
.

24 Feb 2013   #34
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The display driver is problematic here ....
Code:
Irp is active with 4 stacks 2 is current (= 0xfffffa800db5af28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800e3569d0 00000000 fffff88005bbd084-fffffa80127047c0 Success Error Cancel pending
           \Driver\ACPI    nvlddmkm
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa80113de040 00000000 00000000-00000000    pending
           \Driver\nvlddmkm
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa801273ab40    

            Args: 00000000 00000000 00000000 00000000
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`05a92000 fffff880`06530000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 29 12:17:52 2012 (50DE9218)
    CheckSum:         00A7F96C
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



The Atheros network driver is also failing.
Code:
fffff800`00b9c508  fffff880`0695b620Unable to load image athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x128620
fffff880`06833000 fffff880`06bbb000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: athrx.sys
    Image name: athrx.sys
    Timestamp:        Wed Feb 15 14:46:43 2012 (4F3B77FB)
    CheckSum:         00364FC6
    ImageSize:        00388000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from ATHEROS drivers for Microsoft Windows (Atheros?????)

Update Intel(R) USB 3.0 Host Controller Switch Driver too, form Intel download Center.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

Let us know the results.
My System SpecsSystem Spec
24 Feb 2013   #35
generalerror

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for your help Arc. I've updated the nVidia driver today to the latest version available (314.07), obtained via the nVidia Control Panel. Last week I updated to the latest driver (at that time, 310.90) and it didn't prevent the eventual BSODs, but I'm hoping that this one will solve the problem. Also turned off the USB Selective Suspend, as you recommended.

I've downloaded the Atheros drivers from the site, and they come in a folder. There's no executable file for installation. How do I install the new drivers? Is it a matter of copying and pasting?

According to the program DriverBoost, the USB 3.0 Controller driver is up to date.

Thank you again and I'll get back to you if the Blue Screen returns. Fingers crossed
My System SpecsSystem Spec
24 Feb 2013   #36
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Let u hope so. If there is any further issue, let us know.
My System SpecsSystem Spec
25 Feb 2013   #37
generalerror

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

do you know how I can install the latest Atheros drivers? I downloaded them and I got a zipped folder full of .sys, .inf. and .cat files
My System SpecsSystem Spec
25 Feb 2013   #38
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by generalerror View Post
do you know how I can install the latest Atheros drivers? I downloaded them and I got a zipped folder full of .sys, .inf. and .cat files
Follow it: Driver Install - Device Manager
My System SpecsSystem Spec
25 Feb 2013   #39
generalerror

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Done, hopefully this solves the problem
My System SpecsSystem Spec
25 Feb 2013   #40
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by generalerror View Post
Done, hopefully this solves the problem
Good. Now get it .... USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver
Code:
Date: 01/08/2013
DriverBoost may not be the right.
My System SpecsSystem Spec
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 BSOD while web browsing and after restoring from Sleep mode




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