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Windows 7: BSOD involving ntoskrnl.exe 4+

07 Feb 2013   #11
Indianlgcy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

If you have an SSD, make sure the following are up to date:
SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

The above steps how do I check each thing. I just updated the BIOS Version.
I believe I have a solid-state drive. Not sure.


My System SpecsSystem Spec
.
07 Feb 2013   #12
Indianlgcy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
PSU

Antec TruePower New TP-650 650W Continuous Power ATX12V V2.3 / EPS12V V2.91 SLI Certified CrossFire Ready 80 PLUS BRONZE Certified Active PFC "compatible with Core i7/Core i5" Power Supply.

That is my power supply.
My System SpecsSystem Spec
07 Feb 2013   #13
Indianlgcy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I ran the Seatools Hard Drive diagnostic program and it passed.
My System SpecsSystem Spec
.

08 Feb 2013   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

To know the computer name, preww Win + Pause/Break simultaneously, notice in "Computer name, Domain and workgroup settings: of the resulting window.

Update the network driver from Realtek.

Update the HP printer's driver, too. Coz,
Code:
Event[34858]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-11-25T11:27:13.535
  Event ID: 7023
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: RonakPatel-PC
  Description: 
The Pml Driver HPZ12 service terminated with the following error: 
The system cannot find the file specified.
And, asked about the IP Id, coz ...
Code:
Event[34527]:
  Log Name: System
  Source: NetBT
  Date: 2012-11-24T19:55:19.855
  Event ID: 4321
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: RonakPatel-PC
  Description: 
The name "RONAKPATEL-PC  :20" could not be registered on the interface with IP address 192.168.1.64. The computer with the IP address 192.168.1.68 did not allow the name to be claimed by this computer.
===================================================================================
Event[34483]:
  Log Name: System
  Source: Server
  Date: 2012-11-24T19:55:19.000
  Event ID: 2505
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: RonakPatel-PC
  Description: 
The server could not bind to the transport \Device\NetBT_Tcpip_{457703E7-2849-40E4-A334-80F0DD6CF413} because another computer on the network has the same name.  The server could not start.
There is some conflict with some other computer in the same network. If you got any more BSODs in between, upload the dumps.
My System SpecsSystem Spec
08 Feb 2013   #15
Indianlgcy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I currently do not use the printer on this computer anymore. Is it safe to remove the printer and drivers for the printer to stop getting the BSOD involving the printer? I will check the PC name on my laptop to make sure its not conflicting. If so, how do I change it? I haven't gotten a BSOD since the last upload. I'll upload more if I get any.

*Edit*
Updated the Realtek drivers. And I"m going to remove the printer drivers and software. I'm confused on how to check for the same computer name on the network.

If I need to run anymore diagnostics, i'll be happy to do them and give results.
My System SpecsSystem Spec
08 Feb 2013   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

To know the computer name, preww Win + Pause/Break simultaneously, notice in "Computer name, Domain and workgroup settings: of the resulting window.

There is only one way to change the name, as far as I know; that is a clean install.

Uninstall the printers drivers; if you dont use that printer anymore.
My System SpecsSystem Spec
08 Feb 2013   #17
Indianlgcy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Before I do a clean install of windows. I will upload the new minidump files to make sure that the crash is caused by the printer drivers and/or the computer name and IP conflicting with another system. ARC if you can kindly analyze the dump files, and confirm that those are the problems you listed above.
My System SpecsSystem Spec
08 Feb 2013   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Have you checked the names of the other computers in the network?
You upload the dumps, I will check them, for sure.
My System SpecsSystem Spec
08 Feb 2013   #19
Indianlgcy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

My computer name on my laptop is: RonakPatel2-PC
And a few smartphone which use the internet occasionally.

Had a few system crashes in the morning right now. Attached the zip. Let me know if I can perform a clean install in order to fix the BSOD.
My System SpecsSystem Spec
08 Feb 2013   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Apparently the situation is a bit better now, after making a few changes including the network driver update that I can check in the dumps.

Now, free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Then try Memtest again. Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Hope it will let you run this time. Observe it, let it run for 7 -8 passes, as koolkat77 suggested earlier. Is it showing errors, the red lines?

If yes, replace the RAM modules. If it passes clean, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
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 BSOD involving ntoskrnl.exe 4+




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