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Windows 7: BSOD involving ntoskrnl.exe 4+

07 Feb 2013   #1
Indianlgcy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD involving ntoskrnl.exe 4+

New to forums, forgive me if I don't provide enough information. So here's my situation. I've had this custom build computer for almost 2 years and for the past few weeks I've been receiving many BSOD's and I can really pin point the problem. I'm going to attach text files from the BLUESCREEN View program. Here are the following memory dmp files.


My System SpecsSystem Spec
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07 Feb 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
07 Feb 2013   #3
Indianlgcy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok, sorry for the mistake. Lets try this again.
My System SpecsSystem Spec
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07 Feb 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please follow this:
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Upload a screenshot of your hard disk using CrystalDiskInfo:Make a hard drive test from the hard drive manufacturers website:Run Disk Check on your hard disk for file system errors and bad sectors on it:Hard drive test both short and long with: Also the DOS version of:Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial: Memory Diagnostics Tool

Let us know the results.
My System SpecsSystem Spec
07 Feb 2013   #5
Indianlgcy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Excellent information for a rookie, thank you. A quick question. Is it possible for the system to crash while running the MemTest overnight. I'll upload the screenshots and result asap. Busy with college work. Thank you for the information. I'll keep you updated as soon as I get results.
My System SpecsSystem Spec
07 Feb 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Memtest runs outside windows so if your PC crashes we suspect hardware. Either RAM itself or the PSU.

Read: How can I test for hardware failures in my computer?
My System SpecsSystem Spec
07 Feb 2013   #7
Indianlgcy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Hard Disk image

I ran Memtest overnight and it passed all 8 times. Do I need to run the Memtest in the other 2 slots of my motherboard or is it safe to say that these slots I"m currently using are good enough to use? I'm going to post the CrystalDisk image. I'll will be running the other recommended steps just as soon as I get back from school. Thank you.
My System SpecsSystem Spec
07 Feb 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Ronak, any idea about your machine's PSU? Fill up your system specs.
See your system specs and fill it up here.

How many computers do you have, sharing the same IP address? What are their system names?

What is the result of the malware scans?

Can you update the realtek network driver?

Tell us about your present/past Printers/scanners?
My System SpecsSystem Spec
07 Feb 2013   #9
Indianlgcy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I put my computer specs up. If anymore information regarding that is needed please let me know. I have about 4 computers and an xbox connected to the internet. I believe the ip addresses for each computer is different. I'm unsure how to check their system names. If you would direct me how to check that I can let you know. I'm not sure how to update the realtek network drivers. I've had one printer connected to this computer. (hp psc 2410 photosmart). Running a malware scan right now (using Malwarebytes anti Malware software). Any other information that is needed please feel free to ask.
My System SpecsSystem Spec
07 Feb 2013   #10
Indianlgcy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Another question. I have a Seagate Hard Drive. So is it necessary to run Hard Drive Diagnostic Procedure and the Seatools for Windows? or is one and the same? I downloaded the Seatools ISO file and am currently about to start the scan using the CD drive. I will run the short and long tests and lets you know about the results.
My System SpecsSystem Spec
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 BSOD involving ntoskrnl.exe 4+




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