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Windows 7: BSOD while idle and general crashes

07 Feb 2013   #1
blazingflare

Microsoft Windows 7 Home Premium 64-bit
 
 
BSOD while idle and general crashes

I have a fairly new computer and for awile everything was fine. However in the last month or so I have gotten a few BSODs on my computer as well as a couple crashes. I have no idea what the cause would be and I would like some help.


My System SpecsSystem Spec
.
07 Feb 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {888a, fffff8a000331608, fffff68000013a03, fffffa8001624830}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+37f20 )

Followup: MachineOwner
---------
Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip



Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
07 Feb 2013   #3
blazingflare

Microsoft Windows 7 Home Premium 64-bit
 
 

Just a bit ago I recieved another freeze. I will post another dump in a bit. Right now I am running the RAM check you linked. Edit: it was not a blue screen, just a hang up forcing me to do a Manuel shut down.
My System SpecsSystem Spec
.

07 Feb 2013   #4
blazingflare

Microsoft Windows 7 Home Premium 64-bit
 
 

I don't know if the ram test dumps the data so I took a screen cap of the results.
In my opinion one error that only pops up once in 5 runthroughs of a test is probably just a fluke
My System SpecsSystem Spec
07 Feb 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A single error is enough to make the RAM unstable. We usually suggest to stop memtest as and when you got teh first error.

If you think it is a fluke, run memtest once again, see the situation.

Alternatively you may change the RAM module to observe if there is any change in your computer's behavior.
My System SpecsSystem Spec
08 Feb 2013   #6
blazingflare

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Alternatively you may change the RAM module to observe if there is any change in your computer's behavior.
How would I do that?
My System SpecsSystem Spec
08 Feb 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
10 Feb 2013   #8
blazingflare

Microsoft Windows 7 Home Premium 64-bit
 
 

I have been going on with using my computer and I think the problem might actually be a virus. Do you have any tips on the best way to eradicate it? I am thinking of probably just backing up my files onto an external HD and then flashing my HD and reinstalling windows. I have been using MSE as my antivirus, but I haven't been able to do a full scan without my computer freezing.
My System SpecsSystem Spec
10 Feb 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Scan the system for possible virus infection.
My System SpecsSystem Spec
11 Feb 2013   #10
blazingflare

Microsoft Windows 7 Home Premium 64-bit
 
 

I ran windows defender offline and it found a virus which I had removed. I also ran the MEM test again for 8 passes, however it didn't find anything.
Thanks Arc for linking me the program.
My System SpecsSystem Spec
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 BSOD while idle and general crashes




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