Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when running maintenance

08 Feb 2013   #1
AlexRD

Windows 7 Professional x64
 
 
BSOD when running maintenance

Hi, i regularly do maintenance on my computer on saturday, but today,
i seem to have a BSOD issue plaguing me.

The .dmp is attached there. If anyone could please take a look

Thanks,
Alex.


My System SpecsSystem Spec
.
08 Feb 2013   #2
x BlueRobot

 

Code:
BugCheck 50, {fffff8a012ff4000, 0, fffff80003283b5b, 0}

Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4514f )
Code:
Usual causes:  Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
Code:
1: kd> .trap 0xfffff8800c64c5f0
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000011 rbx=0000000000000000 rcx=000000001dff0c00
rdx=fffff89ff50033d6 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003283b5b rsp=fffff8800c64c788 rbp=fffff8800c64cb60
 r8=000000001e420000  r9=0000000000000000 r10=0000000000000000
r11=0000000010010040 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nt!memmove+0x14b:
Code:
1: kd> k
Child-SP          RetAddr           Call Site
fffff880`0c64c488 fffff800`03234eec nt!KeBugCheckEx
fffff880`0c64c490 fffff800`0328b0ee nt! ?? ::FNODOBFM::`string'+0x4514f
fffff880`0c64c5f0 fffff800`03283b5b nt!KiPageFault+0x16e
fffff880`0c64c788 fffff800`03554de4 nt!memmove+0x14b
fffff880`0c64c790 fffff800`035689f1 nt!CmpQueryKeyValueData+0x3ae
fffff880`0c64c820 fffff800`03568fb7 nt!CmEnumerateValueKey+0x211
fffff880`0c64c910 fffff800`0328c253 nt!NtEnumerateValueKey+0x256
fffff880`0c64ca70 00000000`775d144a nt!KiSystemServiceCopyEnd+0x13
00000000`0cece7e8 00000000`00000000 0x775d144a
Follow these steps:

Memory:Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Upload a .NFO file:

Start > Type: msinfo32 > Press "Enter" > File, Save
My System SpecsSystem Spec
08 Feb 2013   #3
AlexRD

Windows 7 Professional x64
 
 

Thanks for the fast response.

You said one of the possible causes could be faulty system service right?
Well, i generated a system health report, and it turns out it failed two tests from system service checks.
I uploaded the .NFO you asked, along with a system health report.
My System SpecsSystem Spec
.

08 Feb 2013   #4
x BlueRobot

 

Thanks for the information

Remove:

Code:
Start Menu\Programs\Advanced SystemCare 6
Start Menu\Programs\TuneUp Utilities 2013
Start Menu\Programs\TuneUp Utilities 2013\All functions
This seems to be related to TuneUp Utilities:

Code:
Not Available	ROOT\LEGACY_TUNEUPUTILITIESDRV\0000	This device is disabled.
Windows 7 doesn't require any programs which make changes to the operating system and registry, these programs tend to cause problems by modifying and deleting files.Scan for any missing, modified or corrupted protected Windows files with:Remove (at least to test):

Code:
Start Menu\Programs\Bitdefender 2013
Install and perform full scans with: Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
13 Feb 2013   #5
AlexRD

Windows 7 Professional x64
 
 
BSOD when installing intel rapid storage manager

Hi,

I finally decided to fix the problem i was having with my system running IDE while it should be running AHCI.
So, what i did was prepare the system to change from IDE to AHCI, uninstall intel rapid storage manager, reboot, set system to AHCI, boot, reboot, boot, install rapid storage manager and BAM. BSOD to the face.

I uploaded the .dmp file, can someone please take a look at it ?

Thanks,
Alex
My System SpecsSystem Spec
13 Feb 2013   #6
x BlueRobot

 

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800c864903, fffff88003969458, fffff88003968cb0}

Probably caused by : iaStor.sys ( iaStor+2c903 )
Code:
Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control
Code:
4: kd> lmvm iaStor
start             end                 module name
fffff880`0c838000 fffff880`0cbdc000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Wed May 30 21:40:40 2012 (4FC685C8)
    CheckSum:         00091790
    ImageSize:        003A4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I suspected this would be the problem after you mentioned about the Intel Rapid Storage drivers, they seem to always cause BSODs, it's best to follow these steps:
  1. Start
  2. Type: Device Manager
  3. Under Disk Devices, remove each driver for each device
  4. Reboot
Windows should reconfigure the correct driver for each device, this includes the msahci.sys driver.

It would be best to create a System Restore point or a Backup Image, just in case something does not plan out.
My System SpecsSystem Spec
13 Feb 2013   #7
AlexRD

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800c864903, fffff88003969458, fffff88003968cb0}

Probably caused by : iaStor.sys ( iaStor+2c903 )
Code:
Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control
Code:
4: kd> lmvm iaStor
start             end                 module name
fffff880`0c838000 fffff880`0cbdc000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Wed May 30 21:40:40 2012 (4FC685C8)
    CheckSum:         00091790
    ImageSize:        003A4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I suspected this would be the problem after you mentioned about the Intel Rapid Storage drivers, they seem to always cause BSODs, it's best to follow these steps:
  1. Start
  2. Type: Device Manager
  3. Under Disk Devices, remove each driver for each device
  4. Reboot
Windows should reconfigure the correct driver for each device, this includes the msahci.sys driver.

It would be best to create a System Restore point or a Backup Image, just in case something does not plan out.
Ok, so i did as you suggested and managed to install intel rapid storage manager.
But, the problem is, whenever i install rapid storage, my computer won't shut down. I mean, it will go to the shutting down screen, the display will go into standby mode, but the computer won't shut down.

I Have tried uninstalling the SATA drivers ( including marvell ), have tried installing the rapid storage driver manually through device manager, but nothing works. As long as i have Intel RST on my system, it seems my computer won't shut down properly. This reminds me of that (it's now safe to shutdown) screen that old windows used to have.

Anyone have any idea? Any suggestion would be appreciated.

Thanks,
Alex.
My System SpecsSystem Spec
13 Feb 2013   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Do you have your drives plugged into SATA II or SATA III. On my ASUS board I have to use SATA II or it will go crazy at times. I really cant tell and speed difference.
My System SpecsSystem Spec
13 Feb 2013   #9
AlexRD

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Do you have your drives plugged into SATA II or SATA III. On my ASUS board I have to use SATA II or it will go crazy at times. I really cant tell and speed difference.
They're connected to the sata III plug
My System SpecsSystem Spec
14 Feb 2013   #10
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Hi Alex,

xBlue or Layback are more qualified to help you solve the issue than I am. I'm just jumping in for a few quick questions.

When you uninstalled the drivers per xBlue's request, did you remove the software if prompted?

Did you decide to change over to AHCI before the BSOD, or are there two different issues now?

How did you make the change to AHCI? I know you said you prep'd your system. Take a look at this this tutorial to see if it is different from the procces you used. The tutorial on this site are great and time tested.

I'm out, good luck and you're in good hands.

Bill
.
My System SpecsSystem Spec
Reply

 BSOD when running maintenance




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD's and Maintenance
Hi everyone, Longtime since I posted this forum---good sign!!:D However, last 3 days had 5 BSOD's--as follows SYSTEM_SERVICE_EXCEPTION--(Twice) INTERRUPT_EXCEPRTION_NOT_HANDLED MEMORY_MANAGEMENT IRQL_NOT_LESS_OR_EQUAL and this last one after putting a Flash Drive into a USB Socket...
BSOD Help and Support
Random BSOD after system maintenance
Hello all, I had installed a Samsung 830 128 GB SSD about 3 weeks ago. I cloned my then C: drive as opposed to a clean install. Things were OK for a while, then I had graphic and sound issues with games that I had installed long ago (Steam COD games specifically). I tried a number of solutions to...
BSOD Help and Support
Problem after running a maintenance program
Hey guys!! After I've run maintenance program (not sure if it is ok to name it, but it got great reviews on various sites), registry and disk defrag my PC is snappier, but started rebooting for no reason... After some search on internet, I found out that these progs just make everything worse...
Performance & Maintenance
BSOD tuneup oneclick maintenance
Hello, It happens 2-3 times when running tuneup utilities one click maintenance to get BSOD (in order to prevent damaging your computer...). I unistalled TuneUp 2013. May that be the culprit? I heard that this piece of software is known to be causing problems.
BSOD Help and Support
BSOD running when running intel driver update utility and more apps
hello sorry if my post isnt great im a newbie here but for some time now ive been getting BSODs and finally figured out how to debug it with WinDbg (x86) and set the symbols for windows but i cant read the text. ive tried reinstalling my GPU and Java but no luck. when i try to run intel driver...
BSOD Help and Support
BSOD while running firefox. Computer has been running terrible.
I was not able to get perfmon /report to work, so I only have the BSOD report.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 07:38.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App