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Windows 7: Having BSoD's and crashes without BSoD also.

08 Feb 2013   #1
cwdellar

Windows 7 x64 Home Premium
 
 
Having BSoD's and crashes without BSoD also.

Here's the latest minidump

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {5002, fffff70001080000, 565, 40566fffffffe}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+21ccf )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005002, The subtype of the bugcheck.
Arg2: fffff70001080000
Arg3: 0000000000000565
Arg4: 00040566fffffffe

Debugging Details:
------------------


BUGCHECK_STR: 0x1a_5002

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: CurseClient.ex

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff8000302fbf4 to fffff8000308dfc0

STACK_TEXT:
fffff880`0c3eb788 fffff800`0302fbf4 : 00000000`0000001a 00000000`00005002 fffff700`01080000 00000000`00000565 : nt!KeBugCheckEx
fffff880`0c3eb790 fffff800`030be696 : 80000003`38f28867 fffff683`ff800308 fffffa80`09aad780 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x21ccf
fffff880`0c3eb7e0 fffff800`030ab02f : 00000000`00000000 00000000`00000000 fffff683`ff75ec40 fffffa80`1424c588 : nt!MiResolveTransitionFault+0x406
fffff880`0c3eb870 fffff800`0309a549 : fffff880`00000100 ffffffff`ffffffff fffff6fb`7da0ffd8 00000000`00000000 : nt!MiDispatchFault+0x95f
fffff880`0c3eb980 fffff800`0308c0ee : 00000000`00000000 000007ff`00061d90 fffff880`0c3eba01 00000000`030f42b8 : nt!MmAccessFault+0x359
fffff880`0c3ebae0 000007fe`ebd8864e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`2107e190 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`ebd8864e


STACK_COMMAND: kb

FOLLOWUP_IP:
nt! ?? ::FNODOBFM::`string'+21ccf
fffff800`0302fbf4 cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+21ccf

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 503f82be

FAILURE_BUCKET_ID: X64_0x1a_5002_nt!_??_::FNODOBFM::_string_+21ccf

BUCKET_ID: X64_0x1a_5002_nt!_??_::FNODOBFM::_string_+21ccf

Followup: MachineOwner
---------

Any idea's what I should do?


My System SpecsSystem Spec
.
08 Feb 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Note   Note
Pay close attention to part 3 of the tutorial in order to rule out the faulty stick out

information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial:Please post all files following: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
09 Feb 2013   #3
cwdellar

Windows 7 x64 Home Premium
 
 
SF Diagnostics file

I ran Windows Memory Diagnostic tool and it instantly stated "hardware problems have been found". I let it run through 8 passes anyways.
My System SpecsSystem Spec
.

10 Feb 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
12 Feb 2013   #5
cwdellar

Windows 7 x64 Home Premium
 
 
After running DV

After rebooting with DV running I got a BSoD instantly during start up. I allowed windows start up repair to do its thing.

Here is the minidump folder containing the latest minidump caused by the BSoD during the start up running DV.
This latest minidump is named "021213-17612-01".

Thanks in advance.
My System SpecsSystem Spec
12 Feb 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is caused by nVidia System Utility Driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {6, 103, fffff9802ecdce10, 0}

*** WARNING: Unable to verify timestamp for nvoclk64.sys
*** ERROR: Module load completed but symbols could not be loaded for nvoclk64.sys
Probably caused by : nvoclk64.sys ( nvoclk64+b264 )

Followup: MachineOwner
---------
Which is very old.
Code:
fffff880`0549c000 fffff880`054ac000   nvoclk64 T (no symbols)           
    Loaded symbol image file: nvoclk64.sys
    Image path: \SystemRoot\system32\DRIVERS\nvoclk64.sys
    Image name: nvoclk64.sys
    Timestamp:        Wed Sep 16 03:29:25 2009 (4AB00E3D)
    CheckSum:         0000D2EB
    ImageSize:        00010000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Apparently it does not seem to be a nVidia chipset. In that case, if you are using this program, better you delete it, or find updates from nVidia's site.

Let us know the results after applying the changes.

Also, update your AR9287's driver, from ATHEROS Wireless drivers for Windows
My System SpecsSystem Spec
12 Feb 2013   #7
cwdellar

Windows 7 x64 Home Premium
 
 
.

I can't find any updates for that particular driver so I'm going to delete it.
I looked it up in my driver list using DriverView and it's under the service display name of "NVIDIA Enthusiasts Platform KDM". Should I uninstall that as a whole through Device Manager or should I just delete the "nvoclk64.sys" file from my system?
My System SpecsSystem Spec
12 Feb 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

First uninstall the program, then search in C:\Windows\System32\drivers and C:\Windows\SysWoW64\drivers. If it is still there, delete it.
My System SpecsSystem Spec
12 Feb 2013   #9
cwdellar

Windows 7 x64 Home Premium
 
 

I couldn't find any programs named nVidia System Utility Driver, only nVidia System Monitor, which I uninstalled because I never use it anyway.

I've deleted the driver from the C:\Windows\System32\drivers folder though.

Thanks.
My System SpecsSystem Spec
12 Feb 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The program itself is named either nVidia system Tools or nVidia system monitor; I am not 100% sure.

Well done If there is a further crash, let us see it.
My System SpecsSystem Spec
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 Having BSoD's and crashes without BSoD also.




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