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Windows 7: BSOD and memory dump while playing facebook game

08 Feb 2013   #1
tllatour

Windows 7 Home Edition - Service pack 1 - 64 bit
 
 
BSOD and memory dump while playing facebook game

BSOD and memory dump, this seem to only happen when I am on facebook playing the many silly games, for example Farmville 2(don't judge )

I have attached the zip file as instructed in your other posts. This computer is only a few months old, i still have a warrenty through best buy but wanted to see if I can find out the issue because most likely best buy would keep it for weeks and if it's something i can fix i would much rather do that.

Thanks for all your help in advance,
Tracy


My System SpecsSystem Spec
.
09 Feb 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Those dumps are inconclusive but lets see if we can make something out from their usual causes.

Code:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED  
Usual causes:  Device driver, hardware, System service, compatibility, 
Remote control programs, memory, BIOS

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL  
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, 
Backup tool, compatibility
As a test, please remove this:
Code:
Start Menu\Programs\Kaspersky Internet Security 2013
With its Removal Tool: Removal tool for Kaspersky Lab products

Remove:
Code:
Start Menu\Programs\Norton Anti-Theft	
Start Menu\Programs\Norton PC Checkup 3.0
With the Norton Removal Tool: Norton Removal Tool

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Reduce items at start-up to avoid any software conflict. Nothing except anti-virus is required plus improves the time for logging in windows.Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Let us know the results and further crash dumps if any.
My System SpecsSystem Spec
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 BSOD and memory dump while playing facebook game




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