BSOD and memory dump while playing facebook game


  1. Posts : 3
    Windows 7 Home Edition - Service pack 1 - 64 bit
       #1

    BSOD and memory dump while playing facebook game


    BSOD and memory dump, this seem to only happen when I am on facebook playing the many silly games, for example Farmville 2(don't judge )

    I have attached the zip file as instructed in your other posts. This computer is only a few months old, i still have a warrenty through best buy but wanted to see if I can find out the issue because most likely best buy would keep it for weeks and if it's something i can fix i would much rather do that.

    Thanks for all your help in advance,
    Tracy
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.

    Those dumps are inconclusive but lets see if we can make something out from their usual causes.

    Code:
    STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED  
    Usual causes:  Device driver, hardware, System service, compatibility, 
    Remote control programs, memory, BIOS
    
    STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL  
    Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, 
    Backup tool, compatibility
    As a test, please remove this:
    Code:
    Start Menu\Programs\Kaspersky Internet Security 2013
    With its Removal Tool: Removal tool for Kaspersky Lab products

    Remove:
    Code:
    Start Menu\Programs\Norton Anti-Theft	
    Start Menu\Programs\Norton PC Checkup 3.0
    With the Norton Removal Tool: Norton Removal Tool

    Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Reduce items at start-up to avoid any software conflict. Nothing except anti-virus is required plus improves the time for logging in windows.

    Perform a System File Check:
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow

    Full tutorial here:

    Disk Check on your hard drive for file system errors and bad sectors on it:

    Let us know the results and further crash dumps if any.
      My Computer


 

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