BSOD & memory dump while browsing / open Office programs


  1. Posts : 1
    Windows 7 Home Premium 64bit
       #1

    BSOD & memory dump while browsing / open Office programs


    BSOD and memory dump, it begins yesterday and happened continuously every time when I opened Office programs or Photoshop, or when I'm browsing. My laptop is nearly 3 years old, and it never had any problem until yesterday.

    I have attached the files, can anyone help me with this problem? Any help would be great.
    Thanks.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    What antivirus software do you use?

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.


    The goal is to test all the RAM sticks and all the motherboard slots.

    Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

    If you get errors, stop the test and continue with the next step.

    1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
    *Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
    If this stick passes the test then go to step #3.

    2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
    *If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
    *If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
    3. Test the next stick of RAM (stick #2) in the next motherboard slot.
    *If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
    *If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
    4. If you find a stick that passes the test, test it in all the other motherboard slots.

    If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

    In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
       Information
    Errors are sometimes found after 8 passes.

       Tip
    Do this test overnight, before going to bed.

    If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial: Memory Diagnostics Tool
      My Computer


 

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