BSOD occuring randomly don't know the cause


  1. Posts : 4
    Windows 7 Ultimate 32bit
       #1

    BSOD occuring randomly don't know the cause


    I've been having BSODs occuring randomly for the past few days now, from opening a page or loading a game, the BSOD could happen- I don't think there's also an interval between each BSOD, also, I don't hear any beeping and such created by the CPU, but I've never managed to get a proper look at the Screen to know what happened (It would immediately restart my pc)

    Sorry to trouble you guys by this, I don't really have much(or any) experience in trouble shooting, but I attached a zip file of the folder I got from the diagnostics tool. Thank you for your help in advance.
      My Computer


  2. Posts : 4,161
    Windows 7 Pro-x64
       #2

    Bugcheck 18 is usually caused by a poorly written or otherwise faulty driver. In the last last case, it may be your ATI Radeon drivers. Always download drivers from the manufacturer's site. Don't rely on third-party support for critical drivers. Also, make sure you have the latest version of Firefox and run full malware scan.

    You didn't include valuable additional information in your zip file so further diagnostics may not be offered until the complete file set is provided. Good luck.


    BugCheck 18, {854d8418, 856d8768, 1, 1}
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmdag.sys ( atikmdag+176b2
      My Computer


  3. Posts : 4
    Windows 7 Ultimate 32bit
    Thread Starter
       #3

    carwiz said:
    Bugcheck 18 is usually caused by a poorly written or otherwise faulty driver. In the last last case, it may be your ATI Radeon drivers. Always download drivers from the manufacturer's site. Don't rely on third-party support for critical drivers. Also, make sure you have the latest version of Firefox and run full malware scan.

    You didn't include valuable additional information in your zip file so further diagnostics may not be offered until the complete file set is provided. Good luck.


    BugCheck 18, {854d8418, 856d8768, 1, 1}
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmdag.sys ( atikmdag+176b2
    Thank you. I've rolled back my driver and set the computer to make a complete memory dump.
    Also an error from Windows Script Host appeared on startup- error 800C0005 about a msxml3.dll file. I'll post again if I still BSOD.
    Last edited by Phearo; 11 Feb 2013 at 09:32.
      My Computer


  4. Posts : 4
    Windows 7 Ultimate 32bit
    Thread Starter
       #4

    So just got a BSOD after watching a video. I think I've managed to put all the stuff inside the .zip file now.
    I'm gonna try re-updating the ATI drivers, and Scanning the pc again.
      My Computer


  5. Posts : 4
    Windows 7 Ultimate 32bit
    Thread Starter
       #5

    Okay, updated firefox, updated ati drivers, and scanned my computer with Malwarebytes- I'm still encountering the problem.
    Here's the latest from what I could grab with the diagnostics tool:
      My Computer


  6. Posts : 4,161
    Windows 7 Pro-x64
       #6

    You need to update all your ATI drivers including Catalyst Control Center or remove it. The ATI display drivers are still the cause of the Bugcheck 18. This is a driver fault. The drivers are either not compatible with your hardware or not compatible with linking software.

    REFERENCE_BY_POINTER (18)
    Arguments:
    Arg1: 85cbf418, Object type of the object whose reference count is being lowered
    Arg2: 873cd080, Object whose reference count is being lowered
    Arg3: 00000001, Reserved
    Arg4: 00000001, Reserved
    The reference count of an object is illegal for the current state of the object.
    Each time a driver uses a pointer to an object the driver calls a kernel routine
    to increment the reference count of the object. When the driver is done with the
    pointer the driver calls another kernel routine to decrement the reference count.
    Drivers must match calls to the increment and decrement routines. This bugcheck
    can occur because an object's reference count goes to zero while there are still
    open handles to the object, in which case the fourth parameter indicates the number
    of opened handles. It may also occur when the object’s reference count drops below zero
    whether or not there are open handles to the object, and in that case the fourth parameter
    contains the actual value of the pointer references count.
    Debugging Details:
    ------------------
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys


    FOLLOWUP_IP:
    atikmdag+176b2
    944296b2 ?? ???
    SYMBOL_STACK_INDEX: 3
    SYMBOL_NAME: atikmdag+176b2
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: atikmdag
    IMAGE_NAME: atikmdag.sys
    DEBUG_FLR_IMAGE_TIMESTAMP: 50d224e9
    FAILURE_BUCKET_ID: 0x18_CORRUPT_REF_COUNT_atikmdag+176b2
    BUCKET_ID: 0x18_CORRUPT_REF_COUNT_atikmdag+176b2
    Followup: MachineOwner
    ---------
    3: kd> lmvm atikmdag
    start end module name
    94412000 94d95000 atikmdag T (no symbols)
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp: Wed Dec 19 14:34:49 2012 (50D224E9)
    CheckSum: 009386DC
    ImageSize: 00983000
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
    3: kd> !object 873cd080
    GetUlongFromAddress: unable to read from 83da5824
    Could not read ObjectType address
      My Computer


 

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