Windows 7: BSOD ntoskrnl.exe then atikmdag.sys errors. Please help! - wyles

1nonly · 11 Feb 2013

Here is the information I got from the Microsoft Genuine Advantage Diagnostic Tool

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-G8FVF-37KJ3-QXH4P
Windows Product Key Hash: rCSuajFfrJPE6hpOH0QiYat1nfo=
Windows Product ID: 00359-232-7343911-86942
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {227B5B2E-75BE-4665-B83E-F7FF1D0DF235}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{227B5B2E-75BE-4665-B83E-F7FF1D0DF235}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QXH4P</PKey><PID>00359-232-7343911-86942</PID><PIDType>5</PIDType><SID>S-1-5-21-1355069355-179563548-1826450633</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7501</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.12</Version><SMBIOSVersion major="2" minor="5"/><Date>20100824000000.000000+000</Date></BIOS><HWID>7CB83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:10:2013 18:28
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEABAABAAAAAAAAAAAAAgABAAEAln0SiSS5Sm+emlTyEDO+dYwlfpHI9A==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            082410        APIC1301
  FACP            082410        FACP1301
  SRAT            082410        OEMSRAT 
  MCFG            082410        OEMMCFG 
  OEMB            082410        OEMB1301
  SRAT            082410        OEMSRAT 
  TEPH            082410        OEMHPET

Slartybart · 11 Feb 2013

thanks, I'm asking for help on the MGSdiag output.

1nonly · 11 Feb 2013

Quote: Originally Posted by carwiz

fffff880`0480b000 fffff880`053be000 atikmdag T (no symbols)
Loaded symbol image file: atikmdag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
Image name: atikmdag.sys
Timestamp: Fri Nov 16 14:18:02 2012 (50A69F7A)
CheckSum: 00B65E3C

atikmdag.sys tried to write to an invalid memory address. Check for driver updates to your ATI Radeon. Be sure to download drivers from the OEM site. Don't rely on third party sites for drivers.

I did download the installer. I had not updated those drivers since having done my repair installation yesterday. I uninstalled the default driver in safe mode and that seemed to allow me to log into my account normally (non safe mode) without a BSOD since I could not load the video driver updates in safe mode. I then updated the drivers and rebooted. So far, so good, but the benchmark for me is if the computer goes more than two days without a blue screen. So far, every time I've tried something it seems more like a cheap band aid. I'll still await any other responses on what to to based on the information I submitted on my initial post.
Oh, and i hadn't said it yet...thank you.

1nonly · 11 Feb 2013

Quote: Originally Posted by Slartybart

thanks, I'm asking for help on the MGSdiag output.

More than willing to try anything to keep my computer running well.

Slartybart · 12 Feb 2013

A few more housekeeping tasks while we wait for MGAdiag analysis

Run the following MS Fixit:

Fix this problem
Microsoft Fix it 50267

To reset the Hosts file back to the default automatically, click the Fix it button or link, click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Please update your forum system specs - use theEasy System Specs link in my sig, so you don't have to type in in.

Please PUBLISH a Speccy report (publish on Speccy file menu) and post the URL you get back in a new post here.

These things will help everyone understand your system better.

Thanks,

Bill
.

1nonly · 12 Feb 2013

Finally able to log into computer without safe mode again...

Applied fix it that you posted.
Updated forum system specs with the link in your sig.
Speccy report found at: http://speccy.piriform.com/results/2...2cX5w6jH7P8pHj

gregrocker · 12 Feb 2013

Work through these Troubleshooting Steps for Windows 7 particularly establishing a Clean Boot with only AV starting with Windows 7, checking the logs and System Resources for clues, running all Important and Optional Windows Updates after enabling Automatically deliver drivers via Windows Update (Step 3).

I would also consider getting a perfect install following these same steps for Clean Reinstall - Factory OEM Windows 7. Set up yourself as passworded Administrator then other family members as Standard Users so that they cannot download/install from questionable sites or change settings without your permission.

NoelDP · 12 Feb 2013

The Key in use is an MSDN Key from a not-for-resale MSDN account.
Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.
You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

Please read the following posts.... .................................

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

and

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

see also this post....

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9

Also - have a look at this video....

http://www.youtube.com/watch?v=hzqNNiOM0cs

You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...
http://www.microsoft.com/en-gb/howtotell/default.aspx

1nonly · 12 Feb 2013

Quote: Originally Posted by NoelDP

The Key in use is an MSDN Key from a not-for-resale MSDN account.
Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.
You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

Please read the following posts.... .................................

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

and

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

see also this post....

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9

Also - have a look at this video....

http://www.youtube.com/watch?v=hzqNNiOM0cs

You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...
http://www.microsoft.com/en-gb/howtotell/default.aspx

Thanks for the info. Interesting youtube video, but the guy recording sounds incredibly nerdy and condescending. Either way, thank you. I am a current MSDN subscriber via my law enforcement work as I was working as a pseudo tech guy. I'm not anymore, but I am still a subscriber until, I think another year and a half..(don't exactly remember). A lot of neat keys available through the service, many of which I never used. Such is life. But yes, the keys are mine and were not sold to me. As I stated in a post earlier, the original discs I used for installing the OS were lost in a move to another house over the summer. But the key is legit. Thanks for your concern.

NoelDP · 12 Feb 2013

That's fine then

Carry on, constable

(sorry - couldn't resist that one.)

I'd suggest running an SFC scan and CheckSUR, and see if they point up any file system problems...

If you follow the Windows Update Posting Instructions it'll give us the data.

Windows 7: BSOD ntoskrnl.exe then atikmdag.sys errors. Please help! - wyles

BSOD ntoskrnl.exe then atikmdag.sys errors. Please help! - wyles problems?