BSOD when opening Photoshop, Illustrator, etc.

tmuir1 · 11 Feb 2013

Hello Win7 experts!

Every time I start Photoshop, Illustrator, or any other program on my old CS3 package, I see the BSOD for PAGE_FAULT_IN_NONPAGED_AREA

I have performed a full check on the physical memory, with no errors. Prior to that I had completely removed CS3 from my system and then reinstalled, no change.

Attachment 254741

I have attached the zipped logs from the SF Diagnostic Tool. Hopefully someone can tell me what's causing my issues. Thanks in advance!!

tmuir1 · 11 Feb 2013

I want to also add I'd been using these programs for years without incident. I went a while without opening any (several months) and now this happens.

Dsprague · 11 Feb 2013

OK had a look at your files It looks like your BSODs are being caused by your sigmatel audio codec:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {d7, fffffa8006838f80, fffffa8006832050, 0}

*** WARNING: Unable to verify timestamp for stwrt64.sys
*** ERROR: Module load completed but symbols could not be loaded for stwrt64.sys
Probably caused by : stwrt64.sys ( stwrt64+5365a )

Followup: MachineOwner
---------

you can update that by either googling around for it or checking your computer manufacturer's website.

You may also want to look into updating your bios it is very old:

Code:

BIOS Version:              Dell Inc. A09, 7/11/2008

Britton30 · 11 Feb 2013

Did you perform the RAM test as outlined here?

RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+

tmuir1 · 11 Feb 2013

Britton30 said:

Did you perform the RAM test as outlined here?

RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+

Yes, performed this yesterday, let it run its course, found no problems.

tmuir1 · 14 Feb 2013

I have tried updating the sound driver to the recommended one for my Dell with Win 7, 64bit...no change

I tried uninstalling the sound device completely, no change.

No more recent bios that I could find, also....still no luck with this.

Dsprague · 15 Feb 2013

I think I may have found the answer to why your getting BSODs it seems for some reason you have driver verifier enabled, please disable it here is a tutorial on how:

Driver Verifier - Enable and Disable