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Windows 7: BSOD when opening Photoshop, Illustrator, etc.

11 Feb 2013   #1
tmuir1

Windows 7 Professional x64
 
 
BSOD when opening Photoshop, Illustrator, etc.

Hello Win7 experts!

Every time I start Photoshop, Illustrator, or any other program on my old CS3 package, I see the BSOD for PAGE_FAULT_IN_NONPAGED_AREA

I have performed a full check on the physical memory, with no errors. Prior to that I had completely removed CS3 from my system and then reinstalled, no change.

Attachment 254741

I have attached the zipped logs from the SF Diagnostic Tool. Hopefully someone can tell me what's causing my issues. Thanks in advance!!


My System SpecsSystem Spec
11 Feb 2013   #2
tmuir1

Windows 7 Professional x64
 
 

I want to also add I'd been using these programs for years without incident. I went a while without opening any (several months) and now this happens.
My System SpecsSystem Spec
11 Feb 2013   #3
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

OK had a look at your files It looks like your BSODs are being caused by your sigmatel audio codec:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {d7, fffffa8006838f80, fffffa8006832050, 0}

*** WARNING: Unable to verify timestamp for stwrt64.sys
*** ERROR: Module load completed but symbols could not be loaded for stwrt64.sys
Probably caused by : stwrt64.sys ( stwrt64+5365a )

Followup: MachineOwner
---------
you can update that by either googling around for it or checking your computer manufacturer's website.

You may also want to look into updating your bios it is very old:

Code:
BIOS Version:              Dell Inc. A09, 7/11/2008
My System SpecsSystem Spec
11 Feb 2013   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Did you perform the RAM test as outlined here?


RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+
My System SpecsSystem Spec
11 Feb 2013   #5
tmuir1

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Did you perform the RAM test as outlined here?


RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+
Yes, performed this yesterday, let it run its course, found no problems.
My System SpecsSystem Spec
14 Feb 2013   #6
tmuir1

Windows 7 Professional x64
 
 

I have tried updating the sound driver to the recommended one for my Dell with Win 7, 64bit...no change

I tried uninstalling the sound device completely, no change.

No more recent bios that I could find, also....still no luck with this.
My System SpecsSystem Spec
15 Feb 2013   #7
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I think I may have found the answer to why your getting BSODs it seems for some reason you have driver verifier enabled, please disable it here is a tutorial on how:

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
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 BSOD when opening Photoshop, Illustrator, etc.




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