Windows 7: Computer randomly restarts usually during video/music, not BSOD.

ComputerNoob123 · 11 Feb 2013

Hey guys,

My computer seems to randomly restart without any warning. It usually occurs when I'm watching videos or listening to music. I thought it was an overheating problem so I cleaned up the computer, but the problem continues to persist. It isn't a BSOD since the blue screen doesn't appear. Sorry if I'm missing some information. I followed the sticky about creating a memory dump so I hope I did it correctly. Just let me know if I am missing anything and I will correct it.

Graphics card - NVIDIA GeForce 9500 GT
Motherboard - ECS 945P-A
2gb of ram
Processor - Intel(R) Pentium(R) D CPU 2.80GHz, 2793 Mhz, 2 Core(s), 2 Logical Processor(s)

**koolkat77** · 11 Feb 2013

Please post the following report before we proceed:

Windows Genuine and Activation Issue Posting Instructions

ComputerNoob123 · 12 Feb 2013

Here you go.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VK6DV-KKVXK-JTTHR
Windows Product Key Hash: v0rPRdbulWvYwyI8kAYpPWx4kgU=
Windows Product ID: 00371-153-5976393-85715
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {FB88C3A9-8406-4CBB-95A4-BC3B208267E4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FB88C3A9-8406-4CBB-95A4-BC3B208267E4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JTTHR</PKey><PID>00371-153-5976393-85715</PID><PIDType>5</PIDType><SID>S-1-5-21-864200118-2239475675-1037645337</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>945P-A</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="3"/><Date>20051018000000.000000+000</Date></BIOS><HWID>0AB83607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-153-597639-01-1033-7600.0000-0412013
Installation ID: 009301427621698271594481929771165201780874243316022710
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: JTTHR
License Status: Initial grace period
Time remaining: 40620 minute(s) (28 day(s))
Remaining Windows rearm count: 3
Trusted time: 2/12/2013 10:22:39 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAIAAgABAAEAAAABAAAAAQABAAEAJJQYSI47dxYo5qp2BirezXCXmPSA1w==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            A M I         OEMAPIC 
  FACP            A M I         OEMFACP 
  MCFG            A M I         OEMMCFG 
  OEMB            A M I         AMI_OEM

**koolkat77** · 13 Feb 2013

Looks fine, thanks.

Code:

Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public

Please remove Avast! with its removal tool:

Avast Uninstall Utility

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :

Click on the start
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /Scannow Command - System File Checker

Make sure you are not running out of Disk space. Run Disk Check on your hard drive for file system errors and bad sectors on it.

How to run Disk Check on Windows 7

Reduce items at start-up. Nothing except anti-virus is required.

Install all updates including Service Pack 1:

Learn how to install Windows 7 Service Pack 1 (SP1)

Upload a screenshot of your hard disk using CrystalDiskInfo:

For monitoring the heat/celsius of the system, use Speccy or HWMonitor:

Btw a few more errors you should be aware of:

Code:

Event[24]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-02-10T15:02:26.968
  Event ID: 6
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: 37L4247D28-05
  Description: 
Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.

Code:

BIOS Version/Date	American Megatrends Inc. 080012, 10/18/2005

Check for a BIOS update for your system.

Code:

ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 10K             
_HOT = 0K             
_PSL - see event data.

This indicates overheating/heating as issues. Please post a screenshot of the Summary tab from Speccy linked in my post above.

Code:

Event[315]:
  Log Name: System
  Source: atapi
  Date: 2013-02-10T15:16:59.984
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: 37L4247D28-05
  Description: 
The driver detected a controller error on \Device\Ide\IdePort1.

You seem to be having \Device\Ide\IdePort1 errors, go through this link for a possible solution:

PC Boot Time now 15+ minutes, no indication of problems..

Let us know the results.

ComputerNoob123 · 13 Feb 2013

I ran the Windows Memory Diagnostic and noticed that my computer would always restart during it which never allowed for the test to be completed. Afterwards I took a stick of RAM out (1 GB) and have not had the reboot problems since. Tried doing the memory test once again and it was completed without error. I did what you asked just in case there are any other underlying issues. However, I'd like to ask is this a plausible explanation? And if it is, is the stick of RAM forever ruined or can it be salvaged?

-I ran both Malwarebytes and Microsoft Security Essentials and both found no malicious files.
-Systemcheck found no errors.
-Diskcheck found nothing.
-Installed service pack 1.

I have yet to update the BIOS and solve the Idleport error. Will do this ASAP.

The screenshots are attached.

**koolkat77** · 13 Feb 2013

Follow this post for the Crystal Disk:

http://www.sevenforums.com/crashes-d...ml#post2189463

Ram sticks can get spoiled for many reasons, if that one ram stick does not work...you would have to get a new one for your computer.

Let us know the results.

Windows 7: Computer randomly restarts usually during video/music, not BSOD.

Computer randomly restarts usually during video/music, not BSOD. problems?