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Windows 7: Computer randomly restarts usually during video/music, not BSOD.

11 Feb 2013   #1
ComputerNoob123

Windows 7 Pro 32bit
 
 
Computer randomly restarts usually during video/music, not BSOD.

Hey guys,

My computer seems to randomly restart without any warning. It usually occurs when I'm watching videos or listening to music. I thought it was an overheating problem so I cleaned up the computer, but the problem continues to persist. It isn't a BSOD since the blue screen doesn't appear. Sorry if I'm missing some information. I followed the sticky about creating a memory dump so I hope I did it correctly. Just let me know if I am missing anything and I will correct it.

Graphics card - NVIDIA GeForce 9500 GT
Motherboard - ECS 945P-A
2gb of ram
Processor - Intel(R) Pentium(R) D CPU 2.80GHz, 2793 Mhz, 2 Core(s), 2 Logical Processor(s)


My System SpecsSystem Spec
.
11 Feb 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please post the following report before we proceed:
My System SpecsSystem Spec
12 Feb 2013   #3
ComputerNoob123

Windows 7 Pro 32bit
 
 

Here you go.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VK6DV-KKVXK-JTTHR
Windows Product Key Hash: v0rPRdbulWvYwyI8kAYpPWx4kgU=
Windows Product ID: 00371-153-5976393-85715
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {FB88C3A9-8406-4CBB-95A4-BC3B208267E4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FB88C3A9-8406-4CBB-95A4-BC3B208267E4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JTTHR</PKey><PID>00371-153-5976393-85715</PID><PIDType>5</PIDType><SID>S-1-5-21-864200118-2239475675-1037645337</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>945P-A</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="3"/><Date>20051018000000.000000+000</Date></BIOS><HWID>0AB83607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-153-597639-01-1033-7600.0000-0412013
Installation ID: 009301427621698271594481929771165201780874243316022710
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: JTTHR
License Status: Initial grace period
Time remaining: 40620 minute(s) (28 day(s))
Remaining Windows rearm count: 3
Trusted time: 2/12/2013 10:22:39 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAIAAgABAAEAAAABAAAAAQABAAEAJJQYSI47dxYo5qp2BirezXCXmPSA1w==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            A M I         OEMAPIC 
  FACP            A M I         OEMFACP 
  MCFG            A M I         OEMMCFG 
  OEMB            A M I         AMI_OEM
My System SpecsSystem Spec
.

13 Feb 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Looks fine, thanks.
Code:
Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
Please remove Avast! with its removal tool:Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Make sure you are not running out of Disk space. Run Disk Check on your hard drive for file system errors and bad sectors on it.Reduce items at start-up. Nothing except anti-virus is required.Install all updates including Service Pack 1:Upload a screenshot of your hard disk using CrystalDiskInfo:For monitoring the heat/celsius of the system, use Speccy or HWMonitor:Btw a few more errors you should be aware of:
Code:
Event[24]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-02-10T15:02:26.968
  Event ID: 6
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: 37L4247D28-05
  Description: 
Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.
Code:
BIOS Version/Date	American Megatrends Inc. 080012, 10/18/2005
Check for a BIOS update for your system.

Code:
ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 10K             
_HOT = 0K             
_PSL - see event data.
This indicates overheating/heating as issues. Please post a screenshot of the Summary tab from Speccy linked in my post above.
Code:
Event[315]:
  Log Name: System
  Source: atapi
  Date: 2013-02-10T15:16:59.984
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: 37L4247D28-05
  Description: 
The driver detected a controller error on \Device\Ide\IdePort1.
You seem to be having \Device\Ide\IdePort1 errors, go through this link for a possible solution:Let us know the results.
My System SpecsSystem Spec
13 Feb 2013   #5
ComputerNoob123

Windows 7 Pro 32bit
 
 

I ran the Windows Memory Diagnostic and noticed that my computer would always restart during it which never allowed for the test to be completed. Afterwards I took a stick of RAM out (1 GB) and have not had the reboot problems since. Tried doing the memory test once again and it was completed without error. I did what you asked just in case there are any other underlying issues. However, I'd like to ask is this a plausible explanation? And if it is, is the stick of RAM forever ruined or can it be salvaged?

-I ran both Malwarebytes and Microsoft Security Essentials and both found no malicious files.
-Systemcheck found no errors.
-Diskcheck found nothing.
-Installed service pack 1.

I have yet to update the BIOS and solve the Idleport error. Will do this ASAP.

The screenshots are attached.
My System SpecsSystem Spec
13 Feb 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Follow this post for the Crystal Disk:Ram sticks can get spoiled for many reasons, if that one ram stick does not work...you would have to get a new one for your computer.

Let us know the results.
My System SpecsSystem Spec
Reply

 Computer randomly restarts usually during video/music, not BSOD.




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