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Windows 7: BSOD on startup, error page fault in nonpaged area No progress


11 Feb 2013   #1
CIS101

Windows 7 Home premium 64Bit
 
 

Hello,

I am trying to help get my grandmothers laptop back up and running efficiently from this recent string of BSOD's. They were arriving once in a blue, the cpu would restart and be fine. However this past week she can not get passed the intial login where the desktop icons display. Operates fine in Safe modes, but in normal mode lasts about 3-5 min before rebooting and continuing the same blue screen. I have tried various methods such as scanning for viruses spyware and so forth with no success. ive restored the system also.. error is the 0x000005 code and it says page fault in nonpaged area. ive tried to read other forums but i dont want to keep deleting/downloading things if its not what i need to do. All help is welcomed and much apprecited.

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C878A36F-C5B8-438A-A1E7-73F9611A4605}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\User1\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C878A36F-C5B8-438A-A1E7-73F9611A4605}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2988666802-3535140356-891321936</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>K50IJ </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>212 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090826000000.000000+000</Date></BIOS><HWID>451E3D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>480F7C571EDB586</Val><Hash>Z4g1wp+mbzwAfZ5etngLMFlUOaA=</Hash><Pid>89388-707-6374564-65338</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:15:2012 21:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAAAAAAAAwABAAEAeqhY9ALi0jP+r4aJlAnMhNbb/G1Gyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC 082609 APIC1033
FACP 082609 FACP1033
DBGP 082609 DBGP1033
HPET 082609 OEMHPET 
BOOT 082609 BOOT1033
MCFG 082609 OEMMCFG 
SLIC _ASUS_ Notebook
ECDT 082609 OEMECDT 
OEMB 082609 OEMB1033
GSCI 082609 GMCHSCI 
SSDT PmRef CpuPm
Attachment 254778


My System SpecsSystem Spec
12 Feb 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

All your BSOD-s were caused by Norton. Norton tends to cause BSOD-s and I've seen it create other issues as well. I recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials To Test.Make scans with the following:

-Kaspersky TDSSKiller-ESET online scannerMicrosoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it.Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.Let us know the results.

BSOD BUG CHECK SUMMARY:

Code:
[SF_12-02-2013\SF_12-02-2013\021113-75800-01.dmp]
BugCheck 50, {fffff80003c1907c, 0, fffff880074aed83, 2}
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )

[SF_12-02-2013\SF_12-02-2013\021113-74552-01.dmp]
BugCheck 50, {fffff80003c18080, 0, fffff88007269d83, 2}
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )

[SF_12-02-2013\SF_12-02-2013\021113-39015-01.dmp]
BugCheck 50, {fffff80003c2507c, 0, fffff88008699d83, 2}
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )

[SF_12-02-2013\SF_12-02-2013\021113-32089-01.dmp]
BugCheck 50, {fffff80003c20080, 0, fffff88006167d83, 2}
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )

[SF_12-02-2013\SF_12-02-2013\021113-29421-01.dmp]
BugCheck 50, {fffff80003c1f080, 0, fffff8800758ad83, 2}
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )

[SF_12-02-2013\SF_12-02-2013\021113-28438-01.dmp]
BugCheck 50, {fffff80003c27080, 0, fffff88004966d83, 2}
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
Driver Description: http://www.carrona.org/drivers/drive...d=SRTSPL64.SYS
My System SpecsSystem Spec
28 Feb 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Tip   Tip
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
My System SpecsSystem Spec
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 BSOD on startup, error page fault in nonpaged area No progress




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