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Windows 7: Intermittent BSOD or just black screen

12 Feb 2013   #1
pcpaul

Win 7 64bit Home Premium
 
 
Intermittent BSOD or just black screen

I built this PC for a friend and it seemed to run fine for about 6 months, now every few weeks it goes into an intermittent crash cycle. I've tried updating drivers, testing hard drive and ram etc and it seems to run ok for a while but eventually the crashing returns.

Its running win7 Home Prem 64bit

Can anyone help please?


My System SpecsSystem Spec
.
12 Feb 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
12 Feb 2013   #3
pcpaul

Win 7 64bit Home Premium
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QYQ9V-RMGWT-Q743D
Windows Product Key Hash: DIUdJYAIKmVMy5uqc91WwUsWicI=
Windows Product ID: 00359-OEM-9803215-38956
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C4219966-A67C-4832-A406-1FD2771AB9C8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C4219966-A67C-4832-A406-1FD2771AB9C8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q743D</PKey><PID>00359-OEM-9803215-38956</PID><PIDType>8</PIDType><SID>S-1-5-21-1838704408-1665236019-1850687462</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>N61PC-M2S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20090903000000.000000+000</Date></BIOS><HWID>C1233E07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A577C966AF63F3C</Val><Hash>z/MDy54irXU0GkteCocNN2fvW/s=</Hash><Pid>81602-926-5906483-68687</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-032-138956-02-2057-7600.0000-2432012
Installation ID: 007161173613053295908190724483738150505120755862638364
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: Q743D
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 12/02/2013 20:34:16

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:29:2012 15:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAwABAAEAAAABAAAAAQABAAEA6GEgChwWkgBMf0jRYmu01JQHUs9A6Q==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            Nvidia        NVDAACPI
  FACP            Nvidia        NVDAACPI
  HPET            Nvidia        NVDAACPI
  MCFG            Nvidia        NVDAACPI
  SSDT            PTLTD         POWERNOW
My System SpecsSystem Spec
.

12 Feb 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

everything looks ok there so moving right along. Pleas do the following:

Update your Bios It is incredibly old and this can cause a wide variety of problems including a number of different types of BSODs.
Code:
BIOS Release Date             09/03/2009
Next please uninstall AVG using the AVG removal tool and replace it with MSE and Mbam (this is for testing purposes only if it is found that AVG is not the problem you may reinstall it). Tip: when installing Mbam be sure to uncheck the box offering to start a free trial.

Lastly please run Memetest86+ for at least 8 passes if not more:

RAM - Test with Memtest86+

Tip: do this over night it will take a long time.
My System SpecsSystem Spec
13 Feb 2013   #5
pcpaul

Win 7 64bit Home Premium
 
 

Done all this, memtest been running since last night and done over 10 passes without error.
My System SpecsSystem Spec
13 Feb 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

then let your system run normally for a while and see if you are still experiencing a crashes.
My System SpecsSystem Spec
13 Feb 2013   #7
pcpaul

Win 7 64bit Home Premium
 
 

Wasn't there any errors in the logs i posted?
My System SpecsSystem Spec
15 Feb 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

If you updated your Bios it may have alleviated the BSOD if not post the new logs here and we can continue trouble shooting.
My System SpecsSystem Spec
12 Mar 2013   #9
pcpaul

Win 7 64bit Home Premium
 
 

Still crashing every few days
My System SpecsSystem Spec
12 Mar 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The last crash dump as you uploaded is of 08-02-2013, so those are checked earlier.

Make it sure that crash dump recording is properly configured.
Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Run Disc Cleanup (Start > All Programs> Accessories > System Tools > Disc CleanUp) to clean the old dumps; and wait for the next crash.

After the next crash, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
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