Random laptop BSOD would like to know if there is a problem or not.

cryptoncore · 15 Feb 2013

hello everyone just had a random bsod whilst watching youtube videos, idk why this happened but it did and i read on here some time ago about the diagnostic tool, so i have ran that and will upload it. this is important as i do work on this laptop for school and if it keeps crashing i might lose work. thanks in advance.

Dsprague · 15 Feb 2013

This particular BSOD is only supposed to appear on Checked builds of windows, but every time I have seen it It has been caused by antivirus doing something screwy. in your case I wouldn't be surprised if it was the same:

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 1, {82c81611, 0, ffff0000, 0}

Probably caused by : ntkrpamp.exe ( nt!NtDeviceIoControlFile+0 )

Followup: MachineOwner
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0: kd> !analyze -v
ERROR: FindPlugIns 80070005
ERROR: Some plugins may not be available [80070005]
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*                        Bugcheck Analysis                                    *
*                                                                             *
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APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->CombinedApcDisable field. This consists of two separate 16-bit
fields, the SpecialApcDisable and the KernelApcDisable. A negative value
of either indicates that a driver has disabled special or normal APCs
(respectively) without re-enabling them; a positive value indicates that
a driver has enabled special or normal APCs (respectively) too many times.
Arguments:
Arg1: 82c81611, Address of system call function or worker routine
Arg2: 00000000, Thread->ApcStateIndex
Arg3: ffff0000, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 00000000, Call type (0 - system call, 1 - worker routine)

Debugging Details:
------------------


FAULTING_IP: 
nt!NtDeviceIoControlFile+0
82c81611 8bff            mov     edi,edi

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x1

PROCESS_NAME:  AvastSvc.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 771e7094 to 82a49c83

STACK_TEXT:  
983efd34 771e7094 badb0d00 0b91a184 00000000 nt!KiServiceExit2+0x17a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0b91a1dc 00000000 00000000 00000000 00000000 0x771e7094


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nt!NtDeviceIoControlFile+0
82c81611 8bff            mov     edi,edi

SYMBOL_NAME:  nt!NtDeviceIoControlFile+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  503f7f43

FAILURE_BUCKET_ID:  0x1_SysCallNum_6b_nt!NtDeviceIoControlFile+0

BUCKET_ID:  0x1_SysCallNum_6b_nt!NtDeviceIoControlFile+0

Followup: MachineOwner
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So on that note please uninstall Avast! usibng the Avast! Removal Tool and replace it with MSE I would normally recommend installing Mbam but I see you already have it installed.