BSOD Windows 7, Dumpfiles in thread.

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  1. Posts : 13
    Windows 7 Ultimate SP1 32 bit
       #1

    BSOD Windows 7, Dumpfiles in thread.


    Hi everyone, I have problems with BSOD, so I have uploaded minidump files, and of course, I'm hoping for someone to help me :)
    Sorry if my english is not good, it's not my no.1 language
      My Computer


  2. Posts : 2,014
    Windows 7 Professional 64bit
       #2

    Hi Krune92

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck D1, {6, 2, 0, 8ca486a0}
    Unable to load image \SystemRoot\system32\DRIVERS\Sacm2A.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Sacm2A.sys
    *** ERROR: Module load completed but symbols could not be loaded for Sacm2A.sys
    Probably caused by : Sacm2A.sys ( Sacm2A+cd8 )

    0: kd> lmvm Sacm2A
    start end module name
    9b20b000 9b20e800 Sacm2A T (no symbols)
    Loaded symbol image file: Sacm2A.sys
    Image path: \SystemRoot\system32\DRIVERS\Sacm2A.sys
    Image name: Sacm2A.sys
    Timestamp: Thu Jun 10 13:42:36 2004 (40C8573C)
    CheckSum: 0000EFC0
    ImageSize: 00003800
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please remove Kaspersky Antivirus from your system:



    Please remove all Avast from your system also:



    Please install Microsoft Security Essentials.
    Install the following Anti virus once you have removed Kaspersky and Avast.
    Recommended from a strict BSOD perspective, compatibility & stability
    compared to other antiviruses/internet security software.

    Please note: running two Anti-viruses alongside each other is unadvisable.

    Please post back any progress or post another SF Diag log if you experience another crash.

    Cheers

    Dave
      My Computer


  3. Posts : 13
    Windows 7 Ultimate SP1 32 bit
    Thread Starter
       #3

    Hi Dave, I have done all 3 steps as you said. I was very surprised of Kaspersky in my PC, because I have only installed Avast.(Maybe Kaspersky was in a "package"with some other software). anyway thanks for you help and effort. I will post you if BSOD appears again. Cheers :)
    Krune92
      My Computer


  4. Posts : 2,014
    Windows 7 Professional 64bit
       #4

    Hi,
    Sorry my bad I never meant to say Kaspersky...I meant to say:

    Remove Daemon tools from your system as it is a known cause of BSOD's.

    Please go to Start > computer > click on Uninstall or change a program and uninstall the program.
    Then Reboot the system.

    Once the program is uninstalled, download SPTD.exe from:

    DuplexSecure - Downloads

    Run the sptd and choose uninstall to remove the driver from your system:
    then restart.

    Also update: Cisco /Scientific-Atlanta WebSTAR 2000 series Cable Modem as it is very old:

    Modems/Gateways - Support - Consumer - Cisco

    Cheers

    Dave
      My Computer


  5. Posts : 13
    Windows 7 Ultimate SP1 32 bit
    Thread Starter
       #5

    Well then I have a few questions:
    I unistalled daemon tools as you said but:
    1.)I downloaded SPTD.exe and it says something like "no SPTD version is installed", so is that ok?
    2.)I tried to update Modem driver from Device Manager, but it says that this version (from 2004, I think)is up to date O.o
    3.)In this link about modem driver, I don't see my modem...can you help? :)
      My Computer


  6. Posts : 13
    Windows 7 Ultimate SP1 32 bit
    Thread Starter
       #6

    Also to mention, I haven't experienced BSOD in 2 days, and I'm doing usual stuff like downloading from torrent, playing games, browsing internet etc
      My Computer


  7. Posts : 2,014
    Windows 7 Professional 64bit
       #7

    Hi,

    In answer to your questions:

    1.) Yes, should be fine as it isnt on your system if SPTD cannot find it.
    2.) What is the actual name of your modem? Is it Samsung? Or Webstar?
    3.) This may not need updating as the driver maybe just an old driver, depending on your answer for number 2.) And I will post a fix for this upon your reply.

    Good news on no BSOD's

    Cheers

    Dave
      My Computer


  8. Posts : 13
    Windows 7 Ultimate SP1 32 bit
    Thread Starter
       #8

    I'm pretty sure that my modem is not Samsung, when I go to device manager under Network Adapters, it says:"Scientific-Atlanta WebStar 2000 series cable Modem"...We will see if BSOD occurs, if not-problem solved
      My Computer


  9. Posts : 2,014
    Windows 7 Professional 64bit
       #9

    Ok that makes a bit more sense to me now.

    It seems Scientific Altlanta is now a part of Cisco, driver here:


    Seems like your driver is for Win xp/ Win 2000, and I suspect that the driver for your device is not compatible with Windows 7.

    Contact Cisco and ask them advice.

    cheers

    Dave
    Last edited by Northernsoul55; 15 Feb 2013 at 16:07.
      My Computer


  10. Posts : 13
    Windows 7 Ultimate SP1 32 bit
    Thread Starter
       #10

    today after 6 days-BSOD showed up, here is dumpfile :
    Last edited by Krune92; 19 Feb 2013 at 07:17.
      My Computer


 
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