Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD Windows 7, Dumpfiles in thread.

13 Feb 2013   #1
Krune92

Windows 7 Ultimate SP1 32 bit
 
 
BSOD Windows 7, Dumpfiles in thread.

Hi everyone, I have problems with BSOD, so I have uploaded minidump files, and of course, I'm hoping for someone to help me
Sorry if my english is not good, it's not my no.1 language


My System SpecsSystem Spec
.
13 Feb 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi Krune92

Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {6, 2, 0, 8ca486a0}
Unable to load image \SystemRoot\system32\DRIVERS\Sacm2A.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Sacm2A.sys
*** ERROR: Module load completed but symbols could not be loaded for Sacm2A.sys
Probably caused by : Sacm2A.sys ( Sacm2A+cd8 )

0: kd> lmvm Sacm2A
start end module name
9b20b000 9b20e800 Sacm2A T (no symbols)
Loaded symbol image file: Sacm2A.sys
Image path: \SystemRoot\system32\DRIVERS\Sacm2A.sys
Image name: Sacm2A.sys
Timestamp: Thu Jun 10 13:42:36 2004 (40C8573C)
CheckSum: 0000EFC0
ImageSize: 00003800
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please remove Kaspersky Antivirus from your system:



Please remove all Avast from your system also:



Please install Microsoft Security Essentials.
Install the following Anti virus once you have removed Kaspersky and Avast.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Please note: running two Anti-viruses alongside each other is unadvisable.

Please post back any progress or post another SF Diag log if you experience another crash.

Cheers

Dave
My System SpecsSystem Spec
13 Feb 2013   #3
Krune92

Windows 7 Ultimate SP1 32 bit
 
 

Hi Dave, I have done all 3 steps as you said. I was very surprised of Kaspersky in my PC, because I have only installed Avast.(Maybe Kaspersky was in a "package"with some other software). anyway thanks for you help and effort. I will post you if BSOD appears again. Cheers
Krune92
My System SpecsSystem Spec
.

14 Feb 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
Sorry my bad I never meant to say Kaspersky...I meant to say:

Remove Daemon tools from your system as it is a known cause of BSOD's.

Please go to Start > computer > click on Uninstall or change a program and uninstall the program.
Then Reboot the system.

Once the program is uninstalled, download SPTD.exe from:

DuplexSecure - Downloads

Run the sptd and choose uninstall to remove the driver from your system:
then restart.

Also update: Cisco /Scientific-Atlanta WebSTAR 2000 series Cable Modem as it is very old:

Modems/Gateways - Support - Consumer - Cisco

Cheers

Dave
My System SpecsSystem Spec
15 Feb 2013   #5
Krune92

Windows 7 Ultimate SP1 32 bit
 
 

Well then I have a few questions:
I unistalled daemon tools as you said but:
1.)I downloaded SPTD.exe and it says something like "no SPTD version is installed", so is that ok?
2.)I tried to update Modem driver from Device Manager, but it says that this version (from 2004, I think)is up to date O.o
3.)In this link about modem driver, I don't see my modem...can you help?
My System SpecsSystem Spec
15 Feb 2013   #6
Krune92

Windows 7 Ultimate SP1 32 bit
 
 

Also to mention, I haven't experienced BSOD in 2 days, and I'm doing usual stuff like downloading from torrent, playing games, browsing internet etc
My System SpecsSystem Spec
15 Feb 2013   #7
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

In answer to your questions:

1.) Yes, should be fine as it isnt on your system if SPTD cannot find it.
2.) What is the actual name of your modem? Is it Samsung? Or Webstar?
3.) This may not need updating as the driver maybe just an old driver, depending on your answer for number 2.) And I will post a fix for this upon your reply.

Good news on no BSOD's

Cheers

Dave
My System SpecsSystem Spec
15 Feb 2013   #8
Krune92

Windows 7 Ultimate SP1 32 bit
 
 

I'm pretty sure that my modem is not Samsung, when I go to device manager under Network Adapters, it says:"Scientific-Atlanta WebStar 2000 series cable Modem"...We will see if BSOD occurs, if not-problem solved
My System SpecsSystem Spec
15 Feb 2013   #9
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Ok that makes a bit more sense to me now.

It seems Scientific Altlanta is now a part of Cisco, driver here:


Seems like your driver is for Win xp/ Win 2000, and I suspect that the driver for your device is not compatible with Windows 7.

Contact Cisco and ask them advice.

cheers

Dave
My System SpecsSystem Spec
18 Feb 2013   #10
Krune92

Windows 7 Ultimate SP1 32 bit
 
 

today after 6 days-BSOD showed up, here is dumpfile :
My System SpecsSystem Spec
Reply

 BSOD Windows 7, Dumpfiles in thread.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
No Dumpfiles or Minidump folder for 0x0000007A Errors
Hello again Sevenforums. I'm starting a new thread here dedicated to a problem I'm facing that's keeping me from solving my greater BSOD issue... I'm not getting any dumpfiles. Here's my original thread detailing all the problems I've had so far as well as specs and evidence of tests I've run... ...
BSOD Help and Support
here comes another bsod thread
having had a good old trek around the internet it seems to me you guys are my best bet at working out whats wrong with pc problems, bsod in particular. now with the flattery out of the way i shall continue :) new build, specs as below. was running fine for the first week then seemingly...
BSOD Help and Support
Yet another BSOD thread
I seem to be getting BSOD crashes when playing different games, and I'm not sure why. I formatted my computer to start fresh, but the crashes are still there. I have attached the last two dumps, I hope you guys can help! Here is the error it gives me: Problem signature: Problem Event Name: ...
BSOD Help and Support
Another BSOD thread
Hi, can anyone have a look at the attached dump file and try and find out why my PC keeps getting the BSOD. I have no experience with the BSOD and dump files so any help would be appreciated Thanks.
BSOD Help and Support
Another BSOD thread ... sorry:p
Hey guy. I've been searching through a few of the other threads in here, trying to work out my bsod but I'm struggling to find anyone with something like mine. I'm new to this minidump stuff and have read the sticky about it at the top of the thread. ...
BSOD Help and Support
Yet another BSOD thread.
Ok since I was getting the occasional bsod in Vista its nothing new in Win 7. Just trying to find out the cause. Event Viewer has details for the critical errors as Kernel-Power EventID 41. Google and looking around says this has something to do with power. And the bsod points out about a...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:34.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App