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Windows 7: 2 BSOD irql_less_or_equal, ntfs.sys

14 Feb 2013   #1
linkinpker

Windows 7 Ultimate x64
 
 
2 BSOD irql_less_or_equal, ntfs.sys

Model Specs: HP dv4-1301TX
Intel Core2 Duo CPU P8600@2.40GHz, 4.0GB Ram, Nvidia GeForce G105M
Symptoms noted in normal mode: cursor blinking, wifi not working, internet applications unable to launch, unable to access portable hard drive, took unusually long time to boot into windows.
Got the crash report in safe mode:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8A00C455F68
BCP2: 0000000000000001
BCP3: FFFFF8800171ED50
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\021413-50965-01.dmp
C:\Users\MainII\AppData\Local\Temp\WER-79264-0.sysdata.xml

Please help. Thanks in advance.


My System SpecsSystem Spec
.
14 Feb 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Sounds like a failing hard drive/infection.

Please post the files following: Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
15 Feb 2013   #3
linkinpker

Windows 7 Ultimate x64
 
 

I ran the SF diagnostic tool as requested in the normal mode but it hanged
I re-run the process in safe mode and uploaded the results as shown.
My System SpecsSystem Spec
.

15 Feb 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
15 Feb 2013   #5
linkinpker

Windows 7 Ultimate x64
 
 

Eh, I think you can open it and .nfo file in notepad. Thank you.
My System SpecsSystem Spec
15 Feb 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Excuse me?
My System SpecsSystem Spec
15 Feb 2013   #7
linkinpker

Windows 7 Ultimate x64
 
 

Finally got the msinfo32 in safe mode; hanged halfway through in normal mode.
My System SpecsSystem Spec
15 Feb 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
Start Menu\Programs\Bitdefender 2012	Public:Start Menu\Programs\Bitdefender 2012	Public
We've come across some issues with bit defender. Please uninstall and replace with Microsoft security essentials.Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Daemon Tools:
Code:
Start Menu\Programs\DAEMON Tools Pro	Public:Start Menu\Programs\DAEMON Tools Pro	Public
Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO
Code:
ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.             
_PSV = 375K             
_TC1 = 2             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 324K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 380K             
_HOT = 378K             
_PSL - see event data.
Check for overheating issues.Perform a System File Check to check the integrity of all protected Windows 7 :
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it.Read: How can I test for hardware failures in my computer?

If this does not bring stability test RAM:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

Let us know the results.
My System SpecsSystem Spec
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 2 BSOD irql_less_or_equal, ntfs.sys




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