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Windows 7: BSOD randomly with bug check code 0x0000001e

14 Feb 2013   #1
Votiga

Windows 7 64 bit
 
 
BSOD randomly with bug check code 0x0000001e

My computer will randomly BSOD. Sometimes it will happens after I have been using it all day, and sometimes it will be shortly after I boot up. A lot of times I will have either a game running or a video stream running. I have attached the minidump.


My System SpecsSystem Spec
.
15 Feb 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

If you are overclocking your system, please return all overclocked components to their stock speeds. If the BSOD's are found not to be caused by the overclock, you can re-overclock the components once we have finished the diagnostics.
Code:
Start Menu\Programs\MSI Afterburner	Joe-PC\Joe:Start Menu\Programs\MSI Afterburner	Joe-PC\Joe
Start Menu\Programs\MSI Afterburner\SDK	Joe-PC\Joe:Start Menu\Programs\MSI Afterburner\SDK	Joe-PC\Joe
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.

Problematic software:
Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Please remove AVG with its removal tool and replace with MSE instead.Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Please uninstall the following software with Revo Uninstaller using Advanced Mode. (Delete leftover registry):
Code:
Start Menu\Programs\GIGABYTE	Public:Start Menu\Programs\GIGABYTE	Public
Start Menu\Programs\GIGABYTE\AutoGreen	Public:Start Menu\Programs\GIGABYTE\AutoGreen	Public
Start Menu\Programs\GIGABYTE\EasySaver	Public:Start Menu\Programs\GIGABYTE\EasySaver	Public
Start Menu\Programs\GIGABYTE\ET6	Public:Start Menu\Programs\GIGABYTE\ET6	Public
Start Menu\Programs\Gigabyte Technology Corp	Public:Start Menu\Programs\Gigabyte Technology Corp	Public
Code:
fffff880`09681f68  fffff880`040e8d1dUnable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x3bd1d
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
fffff880`09682008  fffff880`04af7ac4Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x96ac4
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
fffff880`09682388  fffff880`01073fbdUnable to load image sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 sptd+0x2afbd
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
fffff880`09682308  fffff880`00c0f731 ataport!IdeProcessPortNotification+0x30d
fffff880`09682348  fffff880`00c060c5 ataport!AtaPortCompleteRequest+0x21
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
fffff880`09683348  fffff880`0557b26dUnable to load image Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x426d
Please uninstall DAEMON/Alcohol % Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO
Make scans with the following:

-Kaspersky TDSSKiller-ESET online scanner In addition, run the tools referred to in the tutorial below as well as WDO:Perform a System File Check to check the integrity of all protected Windows 7 :
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it.Update the Realtek and ATI drivers. Links: METHOD FOR REINSTALLATION:
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.Check for a BIOS update:
Quote:
Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.
Code:
BIOS Version/Date	Award Software International, Inc. F6, 10/8/2010
Let us know the results and further BSOD reports.
My System SpecsSystem Spec
16 Feb 2013   #3
Votiga

Windows 7 64 bit
 
 

I did everything you said to do and so far so good. I did not flash my bios though as the whole things scares me. I thing I noticed though was after I uninstalled those gigabyte programs, one of my devices lost its driver, and I have no idea what it is. I have attached a picture of my device manager.
My System SpecsSystem Spec
.

16 Feb 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

What happens if you click on update driver?
My System SpecsSystem Spec
17 Feb 2013   #5
Votiga

Windows 7 64 bit
 
 

It tells me that windows is unable to find the driver.
My System SpecsSystem Spec
17 Feb 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

We'll wait for a while before you can install it again.

Any BSODs so far?
My System SpecsSystem Spec
28 Feb 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

How are things?
My System SpecsSystem Spec
14 Mar 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Just another follow up.
My System SpecsSystem Spec
22 May 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Any update?
My System SpecsSystem Spec
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