Windows 7: BSOD on restart, Black screen when playing any game (dump included)

rspkers · 14 Feb 2013

Lately I've been getting a "Display driver has stopped responding" warning on desktop for light applications.
On any game, whether running on low graphics (less power) or not, it will suddenly go Black and restrart my PC, then it will get to a BSOD after the windows loading logo is finished, forcing me to do a system repair which then lets me log back into windows. I don't know what's going on.

Included is my dump file using the forum diagnostics tool. Thanks in advance for any help.

**Northernsoul55** · 15 Feb 2013

Hi rspkers,

Quote:

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught. This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.

Please stop Driver Verifier from running and disable if you have not done so already.

Quote:

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Quote:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C4, {91, 2, fffff8000364bcc0, 0}
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1b7221 )

0: kd> lmvm nvlddmkm
start end module name
fffff880`08464000 fffff880`08f02000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Sat Dec 29 06:47:52 2012 (50DE9218)
CheckSum: 00A7F96C
ImageSize: 00A9E000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

A lot of your crashes are related to your NVidia Video drivers.

Please update to the latest driver:

Quote:

http://www.nvidia.com/object/notebook-win8-Windows 7-winvista-64bit-310.90-whql-driver.html

If the latest driver still causes crashes uninstall and reinstall the following driver:

Quote:

http://www.nvidia.in/object/win8-Windows 7-winvista-64bit-306.23-whql-driver-in.html

Also remove Tuneup utilities 2012 from your system as it is not needed in Windows 7.
If you need a registry cleaner, you could use CCleaner:

Quote:

http://www.filehippo.com/download_ccleaner/

Please remove Avast Anti-virus from your system as this is causing issues:

Quote:

http://www.avast.com/uninstall-utility

For your AV please install Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software. And has a very small footprint.

Quote:

Microsoft Security Essentials - Microsoft Windows

Ensure you have all the latest Windows updates installed.

Post back any progress or post another SF Diag log if you experience another crash after you have carried out all the updates.

Cheers

Dave

rspkers · 16 Feb 2013

Hi Dave, Thank you for your suggestions. I carried out everything you've suggested I do, however I recieved the same crash just today. I'm attaching an updated dump from just a few minutes ago.

Thank you!

Edit: Strangely, it did not seem to make a dump file, however, it is listed in event viewer as the same kernel-power critical error.

**Northernsoul55** · 16 Feb 2013

Hi,

It appears you have been infected by many viruses/trojans?
You have many cracks and hacks on your system which has been used to
illegally activate Torrent downloaded games?

Please provide the following information:

Windows Genuine and Activation Issue Posting Instructions

Cheers

Dave

rspkers · 16 Feb 2013

It is genuine.
They aren't viruses. They are false positives. I have no viruses on my computer atm.

**Northernsoul55** · 16 Feb 2013

That doesnt look like a false positive to me?

Quote:

Name: VirTool:Win32/Obfuscator.XZ
ID: 2147625929
Severity: Severe
Category: Tool
Path: containerfile:_E:\Users\Zi\Torrents\PC Games+Apps\Max.Payne.3-RELOADED\DVD4\rld-mp3d.iso;file:_D:\Torrents 2\Max.Payne.3.CRACK.ONLY-RELOADED\gsrld.dll;file:_D:\Torrents 2\Max.Payne.3.CrackOnly-RLD-btarena\gsrld.dll;file:_D:\Torrents 2\Max\gsrld.dll;file:_E:\Users\Zi\Torrents\PC Games+Apps\Max.Payne.3-RELOADED\DVD4\rld-mp3d.iso->\Crack\gsrld.dll
Detection Origin: Local machine
Detection Type: Heuristics
Detection Source: User
User: Zi-PC\Zi
Process Name: Unknown
Signature Version: AV: 1.143.2399.0, AS: 1.143.2399.0, NIS: 18.36.0.0
Engine Version: AM: 1.1.9103.0, NIS: 2.1.8904.0

Please provide the following information:

Windows Genuine and Activation Issue Posting Instructions

Cheers

Dave

rspkers · 16 Feb 2013

The microsoft security essentials you suggested removed all of these items when it finished, so it is not a problem. More importantly, my problem is with the black screen, I do not have any errors or issues with the genuinity of windows.

**Northernsoul55** · 16 Feb 2013

If you have no problem with the genuinity of the installation, then you wont mind posting the logs?
Then I can eliminate that as a cause of your issues.

Windows Genuine and Activation Issue Posting Instructions

Cheers

Dave

rspkers · 16 Feb 2013

I have a problem posting sensitive information, and understanding how either are related. Mostly because the information you want posted does not state whether it is genuine or not. Seems fishy to me. Included is a screencap of windows being genuine.

**Northernsoul55** · 16 Feb 2013

There is no sensitive information in the logs whatsoever.

Windows 7: BSOD on restart, Black screen when playing any game (dump included)

BSOD on restart, Black screen when playing any game (dump included) problems?