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Windows 7: Frequent BSOD recently; not sure what caused it.

18 Feb 2013   #21
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
Event[34604]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-02-17T11:16:00.344
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Phil-PC
  Description: 
The Alcohol Virtual Drive Auto-mount Service service failed to start due to the following error: 
The system cannot find the file specified.
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall the program at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Code:
Event[34668]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-02-17T11:18:15.691
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Phil-PC
  Description: 
The NVIDIA Update Service Daemon service failed to start due to the following error: 
The service did not start due to a logon failure.
Disable nVidia Update Service Daemon, following the tutorial Services - Start or Disable


Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.


My System SpecsSystem Spec
.
18 Feb 2013   #22
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Just to add:

STOP 0x00000051: REGISTRY_ERROR
Usual causes: Hardware failure, File system corruption, Security issues

Please run SFC to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt (Note the space between SFC and /scannow)

Your event log suggests possible overheating, many just before BSOD's & shutdowns,
does your machine shut down of its own accord frequently?

Quote:
Event[31759]:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.
_PSV = 368K
_TC1 = 1
_TC2 = 5
_TSP = 1000ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 373K
_HOT = 0K
_PSL - see event data.
Event[31760]:
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 2013-02-13T23:19:16.000
Event ID: 1001
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000051
Please download and run Speccy and observe all device temps:

Post back any results.

Cheers

Dave
My System SpecsSystem Spec
18 Feb 2013   #23
BSO

Win 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Code:
Event[34604]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-02-17T11:16:00.344
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Phil-PC
  Description: 
The Alcohol Virtual Drive Auto-mount Service service failed to start due to the following error: 
The system cannot find the file specified.
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall the program at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Code:
Event[34668]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-02-17T11:18:15.691
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Phil-PC
  Description: 
The NVIDIA Update Service Daemon service failed to start due to the following error: 
The service did not start due to a logon failure.
Disable nVidia Update Service Daemon, following the tutorial Services - Start or Disable


Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
I've done all the settings you just mentioned and will be rebooting. I'll be back in a few hours to check in again.


Edit
So far nothing really changed after that. I find it odd that my fan starts a bit on log in and then goes away. But other than that, it seems to be just like it was prior to those settings.

Still no BSOD since the last mention of it.
/Edit
My System SpecsSystem Spec
.

18 Feb 2013   #24
BSO

Win 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Dsprague View Post
To rule out hardware failure please do the following:

Run Furmark to test your graphics card FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

Quote:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
Run HD diagnostics to check you Hard drive for problems:

Hard Drive Diagnostic Procedure

Run memtest86+ for at least 8 passes to test your ram and the ram slots on your MOBO:

RAM - Test with Memtest86+

And finally run prime95 to test your CPU for errors:

Hardware - Stress Test With Prime95

post back and let us know how everything goes.

I've downloaded these tools but will have to do these tonight and or tomorrow. I'll have to locate a CD of USB drive to do them.

-Haven't done any of these yet-
My System SpecsSystem Spec
18 Feb 2013   #25
BSO

Win 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
Just to add:

STOP 0x00000051: REGISTRY_ERROR
Usual causes: Hardware failure, File system corruption, Security issues

Please run SFC to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt (Note the space between SFC and /scannow)

Your event log suggests possible overheating, many just before BSOD's & shutdowns,
does your machine shut down of its own accord frequently?

Quote:
Event[31759]:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.
_PSV = 368K
_TC1 = 1
_TC2 = 5
_TSP = 1000ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 373K
_HOT = 0K
_PSL - see event data.
Event[31760]:
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 2013-02-13T23:19:16.000
Event ID: 1001
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000051
Please download and run Speccy and observe all device temps:

Post back any results.

Cheers

Dave
I'm currently running SFC again. I'm running it right before I reboot the computer. I've also downloaded the tool you mentioned, I'll let you know the results.

Edit
SFC ran fine and found no integrity issues
/Edit

I haven't had the computer shut down out of no where due to overheating that I recall. However, the fan seems to run almost constantly. (I sure hope it isn't a hardware issue.)
My System SpecsSystem Spec
19 Feb 2013   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, if there is another problem next time, let us know
My System SpecsSystem Spec
20 Feb 2013   #27
BSO

Win 7 Home Premium 64bit
 
 

I find it odd that I still had a BSOD after I removed BitDefender and Alcohol 120 (to which I've had both programs on the computer for 6 months with no problem prior). The thing that kept triggering the BSOD was whenever I used Firefox. I believe it was strongly due to having those trojans since they more than likely made use of the default browser. Once I uninstalled it, it got rid of the tabs (about 6 or so) that I had open and then I reinstalled it and haven't had a BSOD since.

I did however get a BSOD when I was trying to uninstall Alcohol 120 (that was the only time I got a BSOD without the presence of Firefox)

If I had to take a guess, I'm thinking this BSOD had more to do with malware. I've run an entire computer scan with MSE, MalwareBytes, and I also ran Kaspersky TDSSKiller. I'm thinking the computer is clean now, but I'm debating whether I should do a factory restore to be completely safe.

From what I can come up with, the only options that could have caused the BSOD are: Applications (BitDefender & Alcohol), Malware, or hardware issues. To be quite honest, I'm hoping it was the malwares fault.

Any ideas before I mark this thread as solved.

Also, I wanted to personally thank koolkat for all the help. I would also like to thank Arc, NorthernSoul55, and Dsprague (I know I didn't get to run the hardware test - to be honest I've never run a hardware test and I didn't want to risk overheating something)

I genuinely appreciate the time you guys put into this.
My System SpecsSystem Spec
20 Feb 2013   #28
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi BSO,

Good to hear, post back if you experience any more issues

Cheers

Dave
My System SpecsSystem Spec
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 Frequent BSOD recently; not sure what caused it.




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