BSOD -> OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033


  1. Posts : 3
    Windows 7 Professional 64-Bit
       #1

    BSOD -> OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033


    Hello All,

    Apologize in advance for the thread title being vague; was not sure what caused the BSOD.

    From what I can recall, I was encoding video using Handbrake and it failed for the first time in my several months of using the program. Thinking it was an anomaly, I ran the encode again and was not sure exactly what I was doing before the BSOD came. It said something about driver level in the blue screen, and it restarted and I got this message when Windows started up again:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000038
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8800625473B
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\021413-18298-01.dmp
    C:\Users\MAIN\AppData\Local\Temp\WER-49748-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    I also uploaded the SF Diagnostic Tool zip file containing all the collected data the tool grabs.

    Thank you in advance.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.
    Code:
    Start Menu\Programs\AVerMedia	Public:Start Menu\Programs\AVerMedia	Public
    Start Menu\Programs\AVerMedia\AVer MediaCenter	Public:Start Menu\Programs\AVerMedia\AVer MediaCenter	Public
    Start Menu\Programs\AVerMedia\AVerQuick	Public:Start Menu\Programs\AVerMedia\AVerQuick	Public
    Looks like it was caused by your AVerMedia Hybrid TV Tuner, AVerMedia TECHNOLOGIES, Inc.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {38, 2, 0, fffff8800625473b}
    
    *** WARNING: Unable to verify timestamp for AVerFx2hbtv64.sys
    *** ERROR: Module load completed but symbols could not be loaded for AVerFx2hbtv64.sys
    Probably caused by : AVerFx2hbtv64.sys ( AVerFx2hbtv64+1c73b )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000038, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8800625473b, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036ba100
    GetUlongFromAddress: unable to read from fffff800036ba1c0
     0000000000000038 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    AVerFx2hbtv64+1c73b
    fffff880`0625473b 3b4838          cmp     ecx,dword ptr [rax+38h]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  HandBrakeCLI.e
    
    TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0
    
    TRAP_FRAME:  fffff80000ba2a20 -- (.trap 0xfffff80000ba2a20)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000005474
    rdx=000002000587a40c rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8800625473b rsp=fffff80000ba2bb0 rbp=000000000000eb00
     r8=0000000000000000  r9=0000000000000000 r10=1f24e3ed00a383e6
    r11=fffff880038b4dc8 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz ac po nc
    AVerFx2hbtv64+0x1c73b:
    fffff880`0625473b 3b4838          cmp     ecx,dword ptr [rax+38h] ds:00000000`00000038=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800034811e9 to fffff80003481c40
    
    STACK_TEXT:  
    fffff800`00ba28d8 fffff800`034811e9 : 00000000`0000000a 00000000`00000038 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff800`00ba28e0 fffff800`0347fe60 : 00000000`000003e0 fffff880`05b88be7 00000000`000002cb 00000000`000000bc : nt!KiBugCheckDispatch+0x69
    fffff800`00ba2a20 fffff880`0625473b : fffff800`035fde80 fffff880`05ba856a fffffa80`07919c63 00000000`00000002 : nt!KiPageFault+0x260
    fffff800`00ba2bb0 fffff800`035fde80 : fffff880`05ba856a fffffa80`07919c63 00000000`00000002 00000000`00000002 : AVerFx2hbtv64+0x1c73b
    fffff800`00ba2bb8 fffff880`05ba856a : fffffa80`07919c63 00000000`00000002 00000000`00000002 00000000`016b1ed0 : nt!KiInitialPCR+0x180
    fffff800`00ba2bc0 00000000`00000000 : 00000000`0000001f fffff880`06253889 fffffa80`08e6ac40 fffffa80`0746fde0 : USBPORT!GetHcFdoExt+0x1a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    AVerFx2hbtv64+1c73b
    fffff880`0625473b 3b4838          cmp     ecx,dword ptr [rax+38h]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  AVerFx2hbtv64+1c73b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: AVerFx2hbtv64
    
    IMAGE_NAME:  AVerFx2hbtv64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b1e110e
    
    FAILURE_BUCKET_ID:  X64_0xD1_AVerFx2hbtv64+1c73b
    
    BUCKET_ID:  X64_0xD1_AVerFx2hbtv64+1c73b
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm AVerFx2hbtv64
    start             end                 module name
    fffff880`06238000 fffff880`062b5200   AVerFx2hbtv64 T (no symbols)           
        Loaded symbol image file: AVerFx2hbtv64.sys
        Image path: \SystemRoot\system32\drivers\AVerFx2hbtv64.sys
        Image name: AVerFx2hbtv64.sys
        Timestamp:        Tue Dec 08 14:40:46 2009 (4B1E110E)
        CheckSum:         0007D867
        ImageSize:        0007D200
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    You might want to uninstall and reinstall a new version/driver of the software and see if that helps.
    If not, uninstall the program completely and see if that stops the BSOD-s.

    What security software do you use?
    Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-



       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.
    Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.


    Perform a System File Check to check the integrity of all protected Windows 7 :
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type
      Code:
      SFC /scannow

    Full tutorial here:


    Disk Check on your hard drive for file system errors and bad sectors on it.

    Hope this helps.
      My Computer


  3. Posts : 3
    Windows 7 Professional 64-Bit
    Thread Starter
       #3

    Thanks for the quick response. Just some questions about the Bugcheck Analysis
    -> Why does it mention "PROCESS_NAME: HandBrakeCLI.e" if it appears that the AVerMedia Hybrid TV Tuner, AVerMedia TECHNOLOGIES, Inc. caused it.
    -> Is it the driver or software for AVerMedia Hybrid TV Tuner that needs to be reinstalled?

    As for the security software, I use the following:
    Malwarebytes
    SUPERAntiSpyware
    Avira Antivirus

    As for startup programs, here is the list of programs I have selected to run at startup:
    Realtek Audio Manager
    Intel Common User Interface
    PS3 Media Server
    AMD Catalyst Control Center and HydraVision Desktop Manager
    SUPERAntiSpyware
    Avira Antivirus
    Canon IJ Network Scan

    I will run SFC /scannow once I reinstall the software/driver for the TV Tuner.

    As for disk check, I will also run that later, but I initially thought it was a hard disk issue as well so I ran WD Data LifeGuard Diagnostics (Quick Test) and it passed. Not sure if this is a reliable/recommended software to validate hard disk health but it is the only one I used so far.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    I just highlighted handbrake cause as you stated in your OP,. the BSOD occurred when you were using that program :)
      My Computer


  5. Posts : 3
    Windows 7 Professional 64-Bit
    Thread Starter
       #5

    Sorry if I am being confusing; just want to clarify what you meant when you said these two things:

    Initial Post - Looks like it was caused by your AVerMedia Hybrid TV Tuner, AVerMedia TECHNOLOGIES, Inc.

    Newest Post - The BSOD occurred when you were using that program (ie. Handbrake).

    I'm assuming its Handbrake at fault since the TV Tuner was not in use (likewise for the software). So should I uninstall/install Handbrake and see if that helps?
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    TMUSER said:
    I'm assuming its Handbrake at fault since the TV Tuner was not in use (likewise for the software). So should I uninstall/install Handbrake and see if that helps?
    Yes you can.

    You should still update the Avermedia software cause from the driver date "2009" it looks like its quite old.
      My Computer


 

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