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Windows 7: BSOD after installing Smartlaunch client on Win 7 Pro x86

15 Feb 2013   #1
bushido1302

Windows 7 professional x86
 
 
BSOD after installing Smartlaunch client on Win 7 Pro x86

Hello,

my problem is next,after installing Windows 7 Pro x86,i have installed Smartlaunch client.After a restart,BSOD poped up.After a system restore i have removed Smartlaunch,and system worked normally.Every single time after installing Smartlaunch client,BSOD appeared,over and over.I do not know what is causing the problem.I would appreciate that you look into my problem,because i do not know what to do.
Below i have attached result.I would be obliged if you would resolve my problem.Thanks.


My System SpecsSystem Spec
.
15 Feb 2013   #2
x BlueRobot

 

Code:
BugCheck 1000007E, {c0000005, 82ee9733, 8af2793c, 8af27520}

*** WARNING: Unable to verify timestamp for dksdrv2k.sys
*** ERROR: Module load completed but symbols could not be loaded for dksdrv2k.sys
Probably caused by : fileinfo.sys ( fileinfo!FIPreReadWriteCallback+b7 )
Code:
Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control
Dksdrv2k.sys is linked to Dr. Kaiser Systemhaus GmbH, do have any programs related to this?

Code:
0: kd> lmvm dksdrv2k
start    end        module name
83b66000 83b7a180   dksdrv2k T (no symbols)           
    Loaded symbol image file: dksdrv2k.sys
    Image path: \SystemRoot\system32\drivers\dksdrv2k.sys
    Image name: dksdrv2k.sys
    Timestamp:        Mon Sep 20 10:17:42 2004 (414EA036)
    CheckSum:         0001E22D
    ImageSize:        00014180
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
If so, I suggest you find a updated version of the program or completely uninstall it.

Install and perform full scans with: Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

You can also view this thread for a complete free and lightweight security protection combination:Upload a .NFO file:

Start > Type: msinfo32 > File, Save
My System SpecsSystem Spec
15 Feb 2013   #3
bushido1302

Windows 7 professional x86
 
 

Here is the NFO file.
Forgot to say,i didn't had the problem with the XP.



Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
BCCode: 1000007e
BCP1: C0000005
BCP2: 82EE9733
BCP3: 8AF2793c
BCP4: 8AF27520
My System SpecsSystem Spec
.

15 Feb 2013   #4
x BlueRobot

 

Remove:

Code:
Start Menu\Programs\SlimDrivers
These driver scanner programs usually cause many problems, the best method is to install the driver manually from the appropriate website, and then install through Device Manager.

Did Windows 7 come pre-installed or did you install it yourself?

The driver for the program which seems to be causing the problem is very outdated, have you checked for a a later version? There may be some compatibility issues if it worked with Windows XP.
My System SpecsSystem Spec
16 Feb 2013   #5
bushido1302

Windows 7 professional x86
 
 

I have installed Win7.Tried everything as you said,very interesting thing,after the instalation of client,message poped up every time,saying failed to register flash.ocx in c program files smartlaunch.After the restart BSOD is appearing.Tried to run shortcut as administartor and compatibilitiy for win7,same thing every time.
Thanks again for your time.
My System SpecsSystem Spec
17 Feb 2013   #6
x BlueRobot

 

Could post the new BSOD using these steps:
My System SpecsSystem Spec
Reply

 BSOD after installing Smartlaunch client on Win 7 Pro x86




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