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Windows 7: Multiple BSOD with no apparent pattern/reason

17 Feb 2013   #1

Windows 7 Professional x64 SP1
 
 
Multiple BSOD with no apparent pattern/reason

I've been getting the BSOD for weeks at very random times. I cannot find a common pattern to the BSOD as the error messages I receive seem to differ time after time. I've tried to do a lot of research via the web to try and solve the issue myself, but to no avail.

Most recently I've seen SYSTEM_SERVICE_EXCEPTION as the BSOD error.

Analysis with WhoCrashed reveals issues with the ntoskrnl.exe module on my computer after BSOD. Thinking there was something wrong/corrupted with Windows 7, I've did a fresh re-install of Windows 7 (backed up files, did a complete reformat of hard drive, reloaded a fresh copy of Windows 7). Unfortunately the BSOD reappeared within 24 hours of the re-install.

As I see it, there are two options: 1) configuration issues that keep reoccurring i.e. driver incompatibility or 2) hardware failure issues

To try to solve a configuration/driver issues, I've worked to update all the drivers that I can find for my system, as well as all software and anything else I can think to update. No luck in solving the problem. The BSOD reappears every few days. I've searched the web trying to find driver incompatibility issues, but haven't been able to nail anything down.

This leads me to believe it is a hardware issue. So I've run Memtest86 for eight passes (for several hours) and found no errors in memory. I also ran the Windows Memory Diagnostic with the Extended setting for seven passes and also found no errors with the memory. I can't imagine it being a hard drive issue as I would assume any corrupted files in bad sectors would be moved to a different part of the hard drive after a complete reformat and re-install of the OS. Is there a way to test the processor? Graphics card? What else hardware wise could cause so may different errors with a BSOD?

I need some more help...

My computer information is as follows:

Gateway GT5678
Windows 7 Professional 64-bit with SP1
4.00 GB RAM
2.4 GHz quad core Intel Core2 processor
AMD ATI Radeon HD 2400 XT display adapter
700 GB Hard drive

I attached both the WhoCrashed results and the system dump files.


My System SpecsSystem Spec
.

18 Feb 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The display driver is very old.
Code:
fffff880`04cd3000 fffff880`052ea000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Tue Aug 18 08:35:47 2009 (4A8A1A8B)
    CheckSum:         005CE06B
    ImageSize:        00617000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


If failed, search in Gateway Support - Downloads & Support Documents - Desktop / GT Series / GT5678

During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Also, try it: Stop error code 0x0000003B (SYSTEM_SERVICE_EXCEPTION) on a computer that is running Windows 7 or Windows Server 2008 R2 when you use some IEEE 1394 devices

Look at the BIOS ....
Code:
BIOS Version/Date    American Megatrends Inc. A7399NG2.105, 2/14/2008
It should be updated. If you dont know how to ... ask us.
My System SpecsSystem Spec
18 Feb 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Firstly please either uninstall / reinstall all GFI Anti-virus Software as it is contributing to your crashes.

Fauting driver: sbapifs.sys (GFI ActiveProtection Filter, GFI Software).

As an alternative install Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Quote:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff80002a73d08, fffff8800781b0f0, 0}
Probably caused by : ntkrnlmp.exe

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C2, {d, fffffa80077d97d0, 7246704e, fffffa8004ad0b50}
Probably caused by : Npfs.SYS ( Npfs!NpRemoveDataQueueEntry+a5 )
Followup: MachineOwner
STOP 0x000000C2: BAD_POOL_CALLER
Usual causes: Device driver, ?Memory
1: kd> lmvm Npfs
start end module name
fffff880`02ca1000 fffff880`02cb2000 Npfs (pdb symbols) c:\symbols\npfs.pdb\F859549024A645E1AA1129CA48ED806B1\npfs.pdb
Loaded symbol image file: Npfs.SYS
Mapped memory image file: c:\symbols\Npfs.SYS\4A5BC11411000\Npfs.SYS
Image path: \SystemRoot\System32\Drivers\Npfs.SYS
Image name: Npfs.SYS
Timestamp: Tue Jul 14 00:19:48 2009 (4A5BC114)
Please run SFC to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt (note the space between SFC and /scannow)

From your error logs seems you have a bad block on Hard drive 1, is this a fixed disk? Try chkdsk and it may be worth while to download testing software from your hard drive manufacturer, and test the disk.

"The device, \Device\Harddisk1\DR1, has a bad block."

To Run chkdsk /f/r in an elevated command prompt.

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
At the command prompt please type: chkdsk /f/r
(Note: there is a space between chkdsk and /f/r)

Please update the drivers for these devices as the are very old.
Quote:
fffff880`0638d000 fffff880`06395000 xaudio64 xaudio64.sys Sat Jun 30 01:11:22 2007 (46859FAA)
Refers to: Conexant Modem Audio

fffff880`0781ac38 fffff880`04cf100dUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

fffff880`04c00000 fffff880`04c63d80 nvm62x64 nvm62x64.sys Fri Oct 17 22:01:06 2008 (48F8FD12
Refers to: nVidia Ethernet Networking Driver (nForce chipset driver)

fffff880`0469f000 fffff880`046a3280 mdmxsdk mdmxsdk.sys Mon Jun 19 22:27:26 2006 (449716BE)
Refers to: Conexant Modem Diagnostic Interface x86 Driver

CAX_CNXT CAX_CNXT.sys Wed Jun 20 20:29:12 2007 (46798008)
CAX_DPV CAX_DPV.sys Wed Jun 20 20:32:53 2007 (467980E5)
CAXHWBS2.sys Wed Jun 20 20:30:20 2007 (4679804C)
These also Refer to: Components of Conexant
Your BIOS is also very old, but there are no updates available from Gateway

Post back any results / observations

Cheers
Dave

(Oops!! Sorry Arc)
My System SpecsSystem Spec
.


18 Feb 2013   #4

Windows 7 Professional x64 SP1
 
 

UPDATE: I updated the older drivers in question with the newest ones I could find on the web. I also found an update for the BIOS from Gateway and flashed the newer BIOS.

I uninstalled and re-installed Vipre.

I also ran SFC, which reported that everything was OK. Ran CheckDisk and things seemed OK as well. CheckDisk found some un-allocated space that it said was reallocated and things seemed OK from the CheckDisk perspective... FYI the hard drive is a fixed disk (if by fixed disk you mean large drive "permanently" installed in the computer).

After a few hours of scanning and updating the system seems to be running well. No BSOD yet, though often my computer will go days without a BSOD. I will keep you posted.

Thanks for the help.
My System SpecsSystem Spec
19 Feb 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Noce to know the advancement upto this time. If there is any further issue, post here, with the subsequent crash dumps.
My System SpecsSystem Spec
22 Feb 2013   #6

Windows 7 Professional x64 SP1
 
 
Another BSOD

...
My System SpecsSystem Spec
22 Feb 2013   #7

Windows 7 Professional x64 SP1
 
 

Had another BSOD event. I don't know a lot of the details as I wasn't using the computer when it happened. But I uploaded the dump files with the hope of getting some more help...
My System SpecsSystem Spec
22 Feb 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

As i stated in my post above, your system is crashing due to:

Fauting driver: sbapifs.sys (GFI ActiveProtection Filter, GFI Software).

Seems now you need to Uninstall this software.

As an alternative install Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.


Quote:
Microsoft Security Essentials - Microsoft Windows


Also new crash shows:

Quote:
0: kd> lmvm intelppm
start end module name
fffff880`02d59000 fffff880`02d6f000 intelppm T (no symbols)
Loaded symbol image file: intelppm.sys
Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
Image name: intelppm.sys
Timestamp: Tue Jul 14 00:19:25 2009 (4A5BC0FD)
CheckSum: 0000F4EC
ImageSize: 00016000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Also update your Intel Processor driver:

http://downloadcenter.intel.com/Default.aspx

Also as Arc pointed out in his last post you need to update your BIOS.

Quote:
[BIOS Information (Type 0) - Length 24 - Handle 0000h]
Vendor American Megatrends Inc.
BIOS Version A7399NG2.105
BIOS Starting Address Segment f000
BIOS Release Date 02/14/2008
BIOS ROM Size 100000
Please post back any updates /observations once all the above is carried out.

Cheers

Dave
My System SpecsSystem Spec
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 Multiple BSOD with no apparent pattern/reason




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