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Windows 7: Frequent BSOD: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

17 Feb 2013   #1
cabanaman

Windows 7 Professional x64
 
 
Frequent BSOD: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

I have been experiencing freezes and crashes for the last 6 months. I have upgraded to Win 7 Pro from XP Pro hoping that would solve the problem, but it continued. I have run memory test which did not yield anything. I have received errors ranging from IRQL to Memory manager to system thread exception. I have a device manager installed and all my drivers are up to date. I also run System Mechanic Pro which corrects hard drive errors that occur nearly everyday. Could I have a corrupt driver? I am at a loss as to what I should try next. Any help would be very much appreciated.


My System SpecsSystem Spec
.
18 Feb 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Dont place acronis on startup .... free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Do you have any program like FileDisc Virtual Disc by iolo Technologies? If so, uninstall it. This driver FileDisc.sys is causing some crashes there, apparently.

Also, the zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
18 Feb 2013   #3
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
.

18 Feb 2013   #4
cabanaman

Windows 7 Professional x64
 
 

I have removed everything from start up and restarted.
Could not find any FileDisc Virtual Disc by iolo.
I have attached my zipped file, which hopefully have the mini dumps, and also added the diagnostic report below. (I have captured my last 3 crashes using WhoCrashed and copied these in Word if you need that).

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {B1EDF443-7A4F-46B7-A8AB-BD00106EF16F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B1EDF443-7A4F-46B7-A8AB-BD00106EF16F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-1163758179-2540773189-1455317603</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20090416000000.000000+000</Date></BIOS><HWID>8E0E3407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700004-02-1033-7600.0000-0022013
Installation ID: 009520518610428702897640261851582980195601959503415715
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7TP9F
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/18/2013 8:47:31 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:4:2013 07:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAQABAAAAAQABAAEAln3KjtjEDDVGvOS/hDSMI97Nwo8qzzBvRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
SLIC GBT GBTUACPI
SSDT PmRef CpuPm
My System SpecsSystem Spec
18 Feb 2013   #5
cabanaman

Windows 7 Professional x64
 
 
Last 2 Crash mini Dumps

On Sat 2/16/2013 2:23:38 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\021613-16551-01.dmp
This was probably caused by the following module:
ntoskrnl.exe (nt+0x5F3ED)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80002C6B3ED, 0xFFFFF880033396D8, 0xFFFFF88003338F30)
Error:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product:
Microsoft® Windows® Operating System
company:
Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 2/17/2013 2:44:51 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\021713-13400-01.dmp
This was probably caused by the following module:
wdf01000.sys (Wdf01000+0xC861)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88000EF3861, 0xFFFFF880031DA858, 0xFFFFF880031DA0B0)
Error:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\wdf01000.sys
product:
Microsoft® Windows® Operating System
company:
Microsoft Corporation
description: Kernel Mode Driver Framework Runtime
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

My System SpecsSystem Spec
19 Feb 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Unfortunately it appears that your install of windows is counterfeit. Where did you get your windows from?
My System SpecsSystem Spec
19 Feb 2013   #7
cabanaman

Windows 7 Professional x64
 
 

I purchased it from an online company SoftBuy. They offered a downloadable version and appeared to have a reputable business, with a Microsoft and Adobe certification. The problem is I had all these crashes before I purchased the Win 7. In fact, I had crashed with XP and could not get it restarted after trying many different options. Therefore, I purchased Win 7, installed it on a new internal hard drive, and was able to access, save my files, and begin running again.
My System SpecsSystem Spec
19 Feb 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My best advice at this point would be, save all of your files that you want to an external drive then purchase a new copy of windows, from a reputable dealer, Unfortunately this may not be exactly cheap, then format your drives and reinstall windows, hacked copies of windows can cause all sorts of odd problems and can make the trouble shooting process nearly impossible because you are battling with an unpredictable operating system.
My System SpecsSystem Spec
19 Feb 2013   #9
cabanaman

Windows 7 Professional x64
 
 

Ugh. OK, then. I am worn out fighting this for last 6 months.

I recently bought a 1TB external drive, so I am set there.

Is the controversy over retail version versus system builder settled? Is it O.k. to buy a system builder copy? I had my computer built by a friend and do not plan to resell it.

Thanks.
My System SpecsSystem Spec
19 Feb 2013   #10
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Now as I understand it this is the difference between a rtail copy of windows and an oem copy of windows:

Quote:
OEM is a full version of Windows and doesn't require a previous copy of Windows, but it is meant for system builders who sell computers. If you're an end user you should buy a retail copy.
Products - Microsoft Store Online



Difference Between a Full/Upgrade/Retail License and an OEM/System Builder License.
OEM licenses of Windows:
1) Are bound to the first computer installed on and are not transferable (can't be moved to a different computer).
2) Can not do an in place upgrade from older versions of Windows, only a clean/fresh install is possible.
3) Offer no free support from Microsoft.
My System SpecsSystem Spec
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