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Windows 7: BSOD when sleep,error 0x0000009f


21 Feb 2013   #21

window 7 Ultimate X64
 
 

This time, BSOD may be caused by 'uxpatch.sys'. The report is attached.


My System SpecsSystem Spec
.

21 Feb 2013   #22

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

We'll disregard this one.

Leave driver verifier enabled for 24 hours and upload all the reports.
My System SpecsSystem Spec
21 Feb 2013   #23

window 7 Ultimate X64
 
 

But keeping the driver verifier enabled, I can only login using the safemode.
My System SpecsSystem Spec
.


21 Feb 2013   #24

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Okay guess you got to disable it.
My System SpecsSystem Spec
21 Feb 2013   #25

window 7 Ultimate X64
 
 

I deseleted the 'uxpatch.sys', and select all the other non-microsoft drivers, I had successfully enter the windows once. Then, I put the PC to sleep, the BSOD came, but when I restart, I can no longer get into windows again, the system gave me another BSOD right after I login windows. The report is here!
My System SpecsSystem Spec
21 Feb 2013   #26

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

All the recent BSOD-s with verifier were caused by Protectora.sys: Protectora.sys driver | What is Protectora.sys file?

Update or remove them completely if required.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff8000356447c, 2, 8, fffff8000356447c}

*** WARNING: Unable to verify timestamp for ProtectorA.sys
*** ERROR: Module load completed but symbols could not be loaded for ProtectorA.sys
Probably caused by : ProtectorA.sys ( ProtectorA+31e2 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffff8000356447c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000356447c, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034fc100
GetUlongFromAddress: unable to read from fffff800034fc1c0
 fffff8000356447c Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nt!RtlCompareUnicodeString+0
fffff800`0356447c 4883ec38        sub     rsp,38h

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff880035af560 -- (.trap 0xfffff880035af560)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8007ffcbf0 rbx=0000000000000000 rcx=fffffa8007ffcc28
rdx=fffff880035af790 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000356447c rsp=fffff880035af6f8 rbp=0000000000000000
 r8=fffffa800ca32201  r9=0000000000000150 r10=fffff80003440e80
r11=fffffa8006725040 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
nt!RtlCompareUnicodeString:
fffff800`0356447c 4883ec38        sub     rsp,38h
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800032c31e9 to fffff800032c3c40

FAILED_INSTRUCTION_ADDRESS: 
nt!RtlCompareUnicodeString+0
fffff800`0356447c 4883ec38        sub     rsp,38h

STACK_TEXT:  
fffff880`035af418 fffff800`032c31e9 : 00000000`0000000a fffff800`0356447c 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff880`035af420 fffff800`032c1e60 : fffffa80`0c7b1110 00000000`00000008 fffffa80`0c7d0f20 fffffa80`0ca26d20 : nt!KiBugCheckDispatch+0x69
fffff880`035af560 fffff800`0356447c : fffff880`0a8bd1e2 00000000`00000000 fffff880`035af6c8 00000000`00000240 : nt!KiPageFault+0x260
fffff880`035af6f8 fffff880`0a8bd1e2 : 00000000`00000000 fffff880`035af6c8 00000000`00000240 00000000`00000000 : nt!RtlCompareUnicodeString
fffff880`035af700 00000000`00000000 : fffff880`035af6c8 00000000`00000240 00000000`00000000 fffffa80`07ffcbf0 : ProtectorA+0x31e2


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ProtectorA+31e2
fffff880`0a8bd1e2 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  ProtectorA+31e2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ProtectorA

IMAGE_NAME:  ProtectorA.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cb80d7f

FAILURE_BUCKET_ID:  X64_0xA_VRF_CODE_AV_BAD_IP_ProtectorA+31e2

BUCKET_ID:  X64_0xA_VRF_CODE_AV_BAD_IP_ProtectorA+31e2

Followup: MachineOwner
---------

0: kd> lmvm ProtectorA
start             end                 module name
fffff880`0a8ba000 fffff880`0a8c3000   ProtectorA T (no symbols)           
    Loaded symbol image file: ProtectorA.sys
    Image path: \??\C:\Windows\system32\drivers\ProtectorA.sys
    Image name: ProtectorA.sys
    Timestamp:        Fri Oct 15 14:14:55 2010 (4CB80D7F)
    CheckSum:         0000D9E8
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
24 Feb 2013   #27

window 7 Ultimate X64
 
 

Protectora.sys is the plug-in of a bank, I have uninstalled it. This time, I can do driver verifier and log in to Windows. But still, when I put the laptop to sleep, the BSOD came. Here is the report.
My System SpecsSystem Spec
24 Feb 2013   #28

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Crashing on UX patch.sys. Remove and see if that helps.

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
  • open the control panel
  • go to power options (you may have to set view to small icons)
  • click change plan settings
  • in the window that opens:
  • click change plan settings
  • click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
My System SpecsSystem Spec
24 Feb 2013   #29

window 7 Ultimate X64
 
 

The frequency of BSOD is reduced since I delete 'uxpatch.sys'. I need to observe several days and see whether this issue has been completely solved.
My System SpecsSystem Spec
24 Feb 2013   #30

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Keep us updated.

Good luck.
My System SpecsSystem Spec
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 BSOD when sleep,error 0x0000009f




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