BSOD when sleep,error 0x0000009f

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  1. Posts : 16
    window 7 Ultimate X64
       #1

    BSOD when sleep,error 0x0000009f


    Hi all,
    Every time when I close the lid or click the 'sleep' button on the start menue to send my Thinkpad X220 to sleep, it cause this '0x0000009f' BSOD, i guess it is caused by the 'Netwsw00.sys' of the Intel Wireless driver. I had updated this driver from Intel® Driver Update Utility, but the problem still exist, can someone help me? My BSOD file is attached.
      My Computer

  2.   My Computer


  3. Posts : 16
    window 7 Ultimate X64
    Thread Starter
       #3

    Hi koolkat77,
    Thanks for your reply, I download the above two Hotfix, but they are give me the same message: "The update is not applicable to your computer".
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Perform a clean boot:

    Let the PC sleep again and let us know if there are BSOD.
      My Computer


  5. Posts : 16
    window 7 Ultimate X64
    Thread Starter
       #5

    I performed the clean start up(exept the anti-virus software NOD32, i cannot uncheck it), but the problem still exists. The BSOD occurs randomly when I browse the Internet using the Maxthon cloud brower v.4.0.3.3000, but i guess Maxthon might not be the one to be blamed because other browers have the same problem. The BSOD info is attached.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Please post the following report before we proceed:
      My Computer


  7. Posts : 16
    window 7 Ultimate X64
    Thread Starter
       #7

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PJW6W-9GK29-TMPWP
    Windows Product Key Hash: s96ZjOX/L18svs5JSfzs8eCl/m0=
    Windows Product ID: 00426-OEM-8992662-00537
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7309905B-7C92-49D8-BDA8-0C64E1B70854}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Maxthon\Bin\Maxthon.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7309905B-7C92-49D8-BDA8-0C64E1B70854}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TMPWP</PKey><PID>00426-OEM-8992662-00537</PID><PIDType>2</PIDType><SID>S-1-5-21-3079045796-3474765694-241935081</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4286CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8DET67WW (1.37 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20121205000000.000000+000</Date></BIOS><HWID>7EB23607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8D </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600537-02-2052-7601.0000-2362012
    Installation ID: 010826240335096142971335565606886932581114697474612244
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: TMPWP
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 2/20/2013 11:07:52 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAln12GXcWVqYUlm4/bgYSgkb3QtYucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC LENOVO TP-8D
    FACP LENOVO TP-8D
    HPET LENOVO TP-8D
    MCFG LENOVO TP-8D
    SLIC LENOVO TP-8D
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    ECDT LENOVO TP-8D
    ASF! LENOVO TP-8D
    TCPA PTL LENOVO
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    UEFI LENOVO TP-8D
    UEFI LENOVO TP-8D
    UEFI LENOVO TP-8D
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Okay as a test can you remove Eset and replace with MSE:

    Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Perform a System File Check to check the integrity of all protected Windows 7 :
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type
      Code:
      SFC /scannow

    Full tutorial here:

    Disk Check on your hard drive for file system errors and bad sectors on it.
      My Computer


  9. Posts : 16
    window 7 Ultimate X64
    Thread Starter
       #9

    The problem is still there!
    I had replace the NOD32 with Microsoft Security Essentials, done with the "SFC /scannow", and a Disk Check, but when I launch the internet browser(I use the Maxthon) and put the laptop to sleep, the BSOD came.

    If I start the Windows without launching Maxthon, it can go to sleep, so i guess the system might conflict with Maxthon. But I had been used to this browser and I dont want to replace it.
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Upload new reports
      My Computer


 
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