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Windows 7: STOP Error: 0x000000C2, 0800000007

18 Feb 2013   #1
webgal318

Windows Seven Home Premium 64 Bit
 
 
STOP Error: 0x000000C2, 0800000007

BSOD with STOP errors as noted in subject.

I had this problem in November and the problem was resolved after I removed AVAST antivirus from the system and replaced it with Microsoft Security Essentials.

This system is getting on in years: maybe it is time to replace.

Please analyze.

Thanks so much!


My System SpecsSystem Spec
.
18 Feb 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

A couple of things come to mind Firstly please run the following commands from an elevated command prompt:

Code:
SFC /SCANNOW
and

Code:
chkdsk /r /f
then once those things are done please run memtest86+ for at least 8 Passes:

RAM - Test with Memtest86+

Tip: do the memtest overnight it can take a long time to complete 8 passes
My System SpecsSystem Spec
19 Feb 2013   #3
webgal318

Windows Seven Home Premium 64 Bit
 
 
RAM test passed

chkdisc OK
sfc OK

Have you had a chance to look at the dump files?

Thanks
Sylvia
My System SpecsSystem Spec
.

19 Feb 2013   #4
webgal318

Windows Seven Home Premium 64 Bit
 
 
RAM test 16 passes

I just wanted to add that to my previous post.
My System SpecsSystem Spec
19 Feb 2013   #5
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Alright Since it seems all of the other tests came back clean please enable driver verifier and allow it to crash your computer:

Driver Verifier - Enable and Disable

Once it crashes post your new dump files here. Tip: if you cant boot normally into windows after enabling driver verifier please boot into safe mode and then disable driver verifier.
My System SpecsSystem Spec
20 Feb 2013   #6
webgal318

Windows Seven Home Premium 64 Bit
 
 
New dump files

Please look at attached new dump file created after I ran the driver verifier.
I have since disabled the driver verifier.

Thanks
-Sylvia
My System SpecsSystem Spec
20 Feb 2013   #7
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please run through the following tutorials to check for possible malware or root kits:

Tdsskiller

WDO
My System SpecsSystem Spec
04 Mar 2013   #8
webgal318

Windows Seven Home Premium 64 Bit
 
 

I did not check for malware and opted for "watchful waiting" instead. PC ran fine without any blue screens for 11 days.
I will be sending the latest crash dump files later today.
My System SpecsSystem Spec
04 Mar 2013   #9
webgal318

Windows Seven Home Premium 64 Bit
 
 
Crash dump files: recurring BSOD

This has been an ongoing problem that returns after months of error free use.
In this case, the error free time was only 11 days.

Please look at my previous posts.
This PC has had a hard drive replacement after it died less than 18 months after purchase.
I have done a clean install of Windows 7 since Windows Vista proved to be too buggy and I have added RAM to improve performance.

Please find the last dump files.

Thanks for your support.

-Sylvia
My System SpecsSystem Spec
04 Mar 2013   #10
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It looks like your latest crash was caused by your Graphics driver:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 119, {1, 5d00, 5dc1, 5dc0}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiVerifyDriverReportedFenceId+8c )

Followup: MachineOwner
---------
Driver Reference Table - igdkmd32.sys

updates for the driver can be found here: Intel Download Center
My System SpecsSystem Spec
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 STOP Error: 0x000000C2, 0800000007




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