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Windows 7: BSOD within 5 mins of startup; runs fine in safe mode


18 Feb 2013   #1

Windows 7
 
 
BSOD within 5 mins of startup; runs fine in safe mode

Hi all,

I get a BSOD within 5 mins of startup. It happens whenever the computer has to do a more complicated task, such as opening many windows, formatting something in Word, etc. Sometimes there is no BSOD--it will simply restart and I'll be left with a bootable drive not found error. The computer does not crash while in safe mode.

Spybot found no viruses. My msinfo is zipped and attached.

Thank you in advance for any help!

My System SpecsSystem Spec
.

18 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
18 Feb 2013   #3

Windows 7
 
 

Thank you. Attached is the right file. Please let me know if you need anything else.
My System SpecsSystem Spec
.


19 Feb 2013   #4

Windows 7
 
 

Using clean boot, I believe I narrowed the problem program down to one of six Sophos programs listed in the msconfig application. With these 6 unchecked, the computer seems to run stable. Does this seem right?

Thanks in advance for any help.
My System SpecsSystem Spec
19 Feb 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Sorry for the late response had a bit of a crazy day so far. But had a look over your files and it looks like the issue is a video TDR error now lets start with the simplest thing here the video drivers. Had a look at the time stamps on them and they are rather out of date, please update them:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a420010, fffff880040e244c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmpag.sys ( atikmpag+744c )

Followup: MachineOwner
---------
Code:
kd> lmvm atikmpag
start             end                 module name
fffff880`040db000 fffff880`0412b000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Jun 09 22:38:00 2011 (4DF18388)
    CheckSum:         0005482F
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
you can update them from here: http://support.amd.com/us/Pages/AMDSupportHub.aspx

To answer your question about a clean boot helping with stability, it is entirely possible that it would make your system more stable, often times machines like alienware will come with a ton of factory installed bloatware that can cause instability or long start up times.
My System SpecsSystem Spec
19 Feb 2013   #6

Windows 7
 
 

Thank you! Ill do this as soon as I'm home from work and report back then.
My System SpecsSystem Spec
19 Feb 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I do hope that it works out.
My System SpecsSystem Spec
19 Feb 2013   #8

Windows 7
 
 

Thank you.

In the meantime, I should mention that after disabling through msconfig Sophos antivirus and 5 related Sophos programs, my computer is stable in normal mode. I left it on over night while it ran programs and no BOSD or restart, which is the stablest it has been in over a week.
My System SpecsSystem Spec
19 Feb 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Then in that case I would recommend removing Sophos and replacing it with MSE and Mbam Tip: uncheck the box asking to start a free trial when installing Mbam.
My System SpecsSystem Spec
19 Feb 2013   #10

Windows 7
 
 

Quote   Quote: Originally Posted by Dsprague View Post
Then in that case I would recommend removing Sophos and replacing it with MSE and Mbam Tip: uncheck the box asking to start a free trial when installing Mbam.
Thank you. Now that Sophos is uninstalled I have not had a BOSD yet. PC is running smoothly and seems stable. I've installed MSE and Mbam without problems. Looking to update my video drivers now.

Thank you!
My System SpecsSystem Spec
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 BSOD within 5 mins of startup; runs fine in safe mode




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