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Windows 7: Random BSOD only when playing video or gaming, error 0x00000124

18 Feb 2013   #1
lynesjc

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Random BSOD only when playing video or gaming, error 0x00000124

Very frustrated here. Persistent random BSOD's when streaming video or gaming. Local repair shop ran diagnostics on all hardware, said everything checked out fine on stress tests. Have upgraded video card thinking that might be the culprit, to no avail. Did a fresh install of Win 7, to no avail.

Please help, I'm out of my depth at this point.


My System SpecsSystem Spec
.
19 Feb 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi lynesjc,

Looks like you may have a hardware related issue:

Quote:
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Quote:
Descriptor @ fffffa8005266148
Section @ fffffa80052662d0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : DCACHEL1_DRD_ERR (Proc 0 Bank 0)
Status : 0xb6532000ce000135
Address : 0x0000000026c5d900
Misc. : 0x0000000000000000
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa80052660b8
Section @ fffffa8005266190
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : Cache error
Operation : Data Read
Flags : 0x00
Level : 1
CPU Version : 0x0000000000100f43
Processor ID : 0x0000000000000000

Looks like you may have a problem with either your L1 cache or Processor.

This error does not always indicate a failure in the processor, it can be caused by problems with the BIOS or system drivers. But as you can see from Section 0 that this was a failure during a read operation of the L1 processor cache.

Checked your BIOS and it is up-to-date according to your manufacture.



Quote:
[BIOS Information (Type 0) - Length 24 - Handle 0000h]
Vendor American Megatrends Inc.
BIOS Version 2105
BIOS Starting Address Segment f000
BIOS Release Date 07/23/2010
BIOS ROM Size 100000
Outdated driver:

fffff880`047d9000 fffff880`047e1000 SSPORT SSPORT.sys Fri Aug 12 00:07:32 2005 (42FBDA34)

Refers to: Samsung printer driver, driver can be found here:



If you no longer use Samsung Printer let me know and I will show you how to delete the driver.

We need to stress test your processor which will help determine whether a hardware issue exists.

Follow the tutorial and download the correct Prime95 for your system, found here:



Check back with any results

Cheers
Dave
My System SpecsSystem Spec
19 Feb 2013   #3
lynesjc

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Dave, thanks for the response.

Yes, I did update the BIOS last week in an attempt to rule that out as a culprit. But the system continued to BSOD.

I ran Prime95 for 2.5hrs on Sunday evening, with no errors reported.

Nevertheless, I'll try replacing the processor. Newegg has the
AMD Phenom II X4 965 Black Edition Deneb 3.4GHz Socket AM3 125W Quad-Core Processor on sale for $85. I'll give that a whirl and see if it fixes the problem.
My System SpecsSystem Spec
.

19 Feb 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi

It maybe another issue if Prime95 found no errors, maybe be a problem with the L1cache, so I would hold off spending money just yet try running it again just to be sure.

I will ask another member to have a look, just incase Ive missed anything.

Cheers

Dave
My System SpecsSystem Spec
19 Feb 2013   #5
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Okay we can try a few other tests, please firstly follow this guide and try all the steps:

Also please run a virus scan:

Post back any observations / results.

Cheers
Dave
My System SpecsSystem Spec
22 Feb 2013   #6
lynesjc

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've gone ahead and put in a new CPU. I'll watch some video and game a little over the weekend to see if the problem replicates.
My System SpecsSystem Spec
01 Mar 2013   #7
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Any feedback on this issue?
It will help us to help others with similar problems in the future.

Cheers
Dave
My System SpecsSystem Spec
01 Mar 2013   #8
lynesjc

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Dave,

Thanks for the follow-up. So, it's been 7 days on the new CPU, with nary a bsod to be found. We've done normal light computing tasks (MS Office), web browsing including streaming video, and gaming (Diablo 3).

At this point, with a week solid of stability, I have to conclude the CPU was the culprit.

So, the only remaining mystery for me is figuring out why the cpu was only crashing on certain content and not others. The fact that it passed the Prime95 torture test but would bsod when my wife watched Vampire Diaries (I know, bleh...) is baffling.
My System SpecsSystem Spec
01 Mar 2013   #9
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Quote:
The fact that it passed the Prime95 torture test but would bsod when my wife watched Vampire Diaries (I know, bleh...) is baffling.
Fake vampires:


Real vampire:
My System SpecsSystem Spec
01 Mar 2013   #10
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

LOL Dsprague

@ lynesjc:

Thanks for the feedback, It could possibly have been a problem with the the L1 cache,
L1 cache is the fastest cache and it usually comes within the processor chip itself, although
we cant be 100%, hope this helps clarify?

Glad the problem has been resolved, please mark the thread as solved if you feel your issue has been sorted.

Thanks kindly,

Dave
My System SpecsSystem Spec
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