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Windows 7: BSOD occurs after logging in to windows

20 Feb 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Is it crashing after logon but brfore entering windows? If so, Try clean boot in safe mode, as suggested by koolkat77.
Boot to System Recovery Options . Try Safe Mode with Command Prompt. In the command prompt .... enter the command ....

start msconfig


It will open the system configuration window, with the "general" tab selected.
  • Click the "startup" tab. Click "Disable all" > Apply > OK.
  • Click on "services" tab. Check the "Hide all Microsoft Services"; Click "Disable all" > Apply > OK
Then try to boot again normally. Is it failing still?

If so, boot to System Recovery Options once again. Try Enable Boot Logging. It will create a file named ntbtlog.txt. Collect it and upload it. If you cannot do it within windows, Boot with a live Linux disc and collect it in a USB stick, use the usb stick in another computer and upload it. It is necessary.


My System SpecsSystem Spec
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20 Feb 2013   #12
ADRooney

Windows 7 Professional 32 bit
 
 

after all the troubleshooting i found the problem in the startup programs. adobe reader. its location is in User>Appdata>Roaming>service219.exe
I deleted it. But till didn't start the laptop in normal mode. afraid.
thank you a lot.
My System SpecsSystem Spec
20 Feb 2013   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Have you unchecked all the entries in startup and all the non microsoft entries in services?
My System SpecsSystem Spec
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20 Feb 2013   #14
ADRooney

Windows 7 Professional 32 bit
 
 

yes i found out the app causing. It's in startup programs and i some how deleted it.
now shud i put it into normal mode and start it.
My System SpecsSystem Spec
20 Feb 2013   #15
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by ADRooney View Post
now shud i put it into normal mode and start it.
yes
My System SpecsSystem Spec
20 Feb 2013   #16
ADRooney

Windows 7 Professional 32 bit
 
 

thanks every thing is working normally.
Please tell me one more thing my Microsoft essentials is unable to full scan the computer. error code 0x800106ba.
after this i'll mark this solved.
My System SpecsSystem Spec
20 Feb 2013   #17
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I'm asking one of our expert to take a look at the error. Have you run TDSSkiller and the rest of the virus checks?
My System SpecsSystem Spec
20 Feb 2013   #18
ADRooney

Windows 7 Professional 32 bit
 
 

I did it nothing came up. Please just fix that error.
thankyou
My System SpecsSystem Spec
20 Feb 2013   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 


It would probably help if the installation of Windows 7 Ultimate was genuine!


Please follow this tutorial and post an MGADiag report -

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.


My System SpecsSystem Spec
20 Feb 2013   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that - misread the OS as being Ultimate, rather than Professional

It looks genuine to me.

As far as the MSE error goes....
This error is the result of the Services involved stopping unexpectedly - and could itself be the result of malware, or the result of residues from other AV's getting in the way.

Apart from Norton, what other Anti-Virus products have EVER been installed on this machine??
My System SpecsSystem Spec
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 BSOD occurs after logging in to windows




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