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Windows 7: BSOD occurs after logging in to windows

20 Feb 2013   #21
ADRooney

Windows 7 Professional 32 bit
 
 

ACTUALLY MY COPY OF WINDOWS IS LOADED BY MY UNIVERSITY. i THINK IT IS WINDOWS 7 PROFESSIONAL SP1
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E67BFA33-15C8-4309-B45E-7F15EAADD42B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E67BFA33-15C8-4309-B45E-7F15EAADD42B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-4063242257-1370840729-2060915959</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.46</Version><SMBIOSVersion major="2" minor="6"/><Date>20110825000000.000000+000</Date></BIOS><HWID>1CCA3907018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-2057-7600.0000-0732012
Installation ID: 016151643142308533328231624722391231427216950545028250
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 20/02/2013 22:12:04

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:30:2012 16:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAeqhecFaKen9E8HL/kqaaiDz+IFyEK+q6Rso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-MPC
  FACP			HPQOEM		SLIC-MPC
  HPET			HPQOEM		SLIC-MPC
  BOOT			HPQOEM		SLIC-MPC
  MCFG			HPQOEM		SLIC-MPC
  DMAR			      		
  ASF!			HPQOEM		SLIC-MPC
  SLIC			HPQOEM		SLIC-MPC
  SSDT			PmRef		CpuPm



My System SpecsSystem Spec
.
20 Feb 2013   #22
ADRooney

Windows 7 Professional 32 bit
 
 

Ever in the sense long back 2 yrs ago i installed avira and then last year my college changed that to symantec.
My System SpecsSystem Spec
20 Feb 2013   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that

Please run the Avira registry cleaner - AV10: Instructions for manual uninstallation -
reboot

then run the Norton Removal tool (again!)
reboot

open an Elevated Command Prompt
run the command

NETSH WINSOCK RESET

reboot on request

Please the open an Elevated Command Prompt, and run the following commands

REG QUERY HKLM\SYSTEM\CurrentControlSet\services /S >>%userprofile%\desktop\npservices.log
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\root /S >>%userprofile%\desktop\npservices.log

They may take a minute or two to run - and will create a file npservices.log on the desktop.
Please zip that file up, and attach it to a reply.
My System SpecsSystem Spec
.

20 Feb 2013   #24
ADRooney

Windows 7 Professional 32 bit
 
 

The norton removal tool i couldn't but with revo uninstaller i did it.
the norton removal tool says a symantec version is loaded please uninstall from add and remove programs but i didn't find it
My System SpecsSystem Spec
20 Feb 2013   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah - so you had the Enterprise Symantec client installed?? There is another removal tool for that - but you need to go through the support channels for it.

The set of disabled services and drivers looks fine to me - nothing unexpected, at least.

Please run a manual check for updates - what is now listed?

Attempt to ONLY install updates related to MSE - what happens?
My System SpecsSystem Spec
20 Feb 2013   #26
ADRooney

Windows 7 Professional 32 bit
 
 

i updated the MSE. currently scanning .
dude one more thing which fottball club do you support
My System SpecsSystem Spec
20 Feb 2013   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Essentially, your problem was that you had two Anti-Virus installed - and that will ALWAYS cause problems with at least one of them, and may end up totally locking your system.

(If I have to be supporting any, it's Tottenham - why?)
My System SpecsSystem Spec
20 Feb 2013   #28
ADRooney

Windows 7 Professional 32 bit
 
 

u re from england so i thought ..u'd be supporting at least one team
i support manchester united.
man u in FB or twitter ?
My System SpecsSystem Spec
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 BSOD occurs after logging in to windows




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