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Windows 7: BSOD Occurs At Random Intervals While Browsing (Firefox)


19 Feb 2013   #1

Windows 7 Professional 64 bit
 
 
BSOD Occurs At Random Intervals While Browsing (Firefox)

The crashes are completely random.
The computer does not appear to be under any significant strain.
Two have occurred thus far.
Attached are requested files.
Thank you.


My System SpecsSystem Spec
.

19 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please enable driver verifier and allow it to crash your system, once it has crashed disable driver verifier and post back here with your new files the same way you posted the first time.

Driver Verifier - Enable and Disable

Tip: If you can not boot normally after enabling driver verifier boot into safe mode and then disabling driver verifier.
My System SpecsSystem Spec
19 Feb 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 1E, {ffffffffc0000005, fffff800030e334b, 0, ffffffffffffffff}

Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+c7 )
Code:
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
Code:
5: kd> !error ffffffffc0000005
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
Memory:Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Run some hard-drive diagnostics and follow these steps:Find your hard-drive manufacturer and run their tests.

Additional Tests:Post a screenshot of Crystal Disk Info summary: Make sure you have the latest firmware for SSD, and ensure all the SATA and Power cables are connected to the drive.

Check for any file system errors and bad sectors using Option #2 of:Use this command with Disk Check:

Code:
chkdsk C: /f /r
Test each RAM stick and every motherboard DIMM slot available.
My System SpecsSystem Spec
.


23 Feb 2013   #4

Windows 7 Professional 64 bit
 
 

@Dsprague
My computer freezes at best thus far, no dumpfiles

@x BlueRobot
I have not yet tested my memory.
Question, in the link you posted (RAM - Test with Memtest86+) it states that each individual stick be tested if there are errors found, should I test each stick regardless if errors are found?

Thank you both in advance.
My System SpecsSystem Spec
23 Feb 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

You may test all the sticks together, however, personally I would do the sticks individually, since if errors are found, then you can begin to concentrate on a particular stick right way.
My System SpecsSystem Spec
23 Feb 2013   #6

Windows 7 Professional 64 bit
 
 

@x BlueRobot
I plan to use Crystal Disk Info for my SSD, because I cannot find it on the manufacturers website.
My SSD is partitioned, is this going to be a problem? I should run it for both partitions, correct?

I might not quite clear on how to use Crystal Disk Info, but from what I have gathered I plan to run 9 tests at a size of 4000 MB on both my drives, on the SSD.
My System SpecsSystem Spec
24 Feb 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Crystal Disk Info isn't a test as such, but a monitoring program which will gather information about your S.M.A.R.T data from your hard-drive, here's a explanation:Please post a screenshot of the output from Crystal Disk Info. It won't be a problem if your SSD is partitioned.
My System SpecsSystem Spec
09 Mar 2013   #8

Windows 7 Professional 64 bit
 
 

  • Disk check:
    • no errors.
  • Hard-drive diagnostics:
    • Used Crystal Disk Info for SSD,two pictures attached.
    • Used Hitachi WinDFT for HDD, no errors.
  • Memtest86+:
    • In the process of completing the sticks individually.
    • As a whole, 10 passes, no errors.
      • On a side note, 10 passes took almost 20 hours -- I take it, more RAM means more time
Now, I am unsure if this should be posted in a separate thread, please advise accordingly, but I incurred another BSOD while browsing. Requested files have been attached.
My System SpecsSystem Spec
09 Mar 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

You don't need to test the RAM if no errors were found, and your HDD and file system seem to be fine.
My System SpecsSystem Spec
09 Mar 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 1A, {5100, fffff6fc80627000, 62, 10000ffffffff}

Probably caused by : win32k.sys ( win32k!AllocateObject+dd )
Code:
Usual causes:  Device driver, memory, kernel
Install and perform full scans with: Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

You can also view this thread for a complete free and lightweight security protection combination:Scan for any missing, modified or corrupted protected Windows files with:
Quote:
Delete/Recreate the Pagefile
  1. Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
  2. Click on the Advanced tab
  3. Click on the Performance Settings button
  4. Click on the Advanced tab
  5. Click on the Virtual Memory Change button
  6. Uncheck the "Automatically manage paging file size for all drives" box (it's the default)
  7. If the above box isn't checked, then make a note of what the paging file settings are
  8. Click on the "No paging file" radio button, then click on "Set"
  9. Answer Yes to the confirmation dialog that pops up.
  10. Click on OK 3 times (to close all the Windows)
  11. Reboot the system (this will delete the paging file)
  12. Once Windows starts, go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
  13. Click on the Advanced tab
  14. Click on the Performance Settings button
  15. Click on the Advanced tab
  16. Click on the Virtual Memory Change button
  17. Place a checkmark in the "Automatically manage paging file size for all drives" box (it's the default)
  18. If the above box wasn't checked at first, then re-enter the paging file settings that you noted in Step 7
  19. Click on "Set" (it'll be greyed out if you checked the box 2 steps earlier
  20. Click on OK 3 times (to close all the Windows)
  21. Reboot the system (this will recreate the paging file)
My System SpecsSystem Spec
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 BSOD Occurs At Random Intervals While Browsing (Firefox)




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