|19 Feb 2013||#1|
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Mulitple BSOD while downloading on Steam and general internet
I've been having multiple BSOD errors such as 0x1E, 0x3B, etc. I've also had problems with Windows randomly freezing and/or restarting without a BSOD. I've attached the latest dump file in the hopes that someone can help. My profile has the major of my computer components in it but I'll post anything you need.
The strangest thing is that most of the issues have come when I'm downloading in Steam and on the internet. I can play games like Path of Exile, Skyrim or Dead Space without a any type of crash, BSOD or freeze, but just being on Steam or the internet I crash every time.
|My System Specs|
|19 Feb 2013||#2|
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Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
Avast! is contributing to your crashes. Please uninstall it with its removal tool:driver: Driver Reference Table - Rt64win7.sys
1: kd> lmvm Rt64win7 start end module name fffff880`04600000 fffff880`046a0000 Rt64win7 T (no symbols) Loaded symbol image file: Rt64win7.sys Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys Image name: Rt64win7.sys Timestamp: Tue Sep 27 20:50:33 2011 (4E81E2B9) CheckSum: 0009FB77 ImageSize: 000A0000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.
Run a full scan with both (separately) once downloaded, installed and updated.
Perform a System File Check to check the integrity of all protected Windows 7 :
Upload a screenshot of your hard disk using CrystalDiskInfo:Let us know the results.
BSOD BUGCHECK SUMMARY
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431 Debug session time: Wed Feb 20 07:21:32.955 2013 (UTC + 6:00) System Uptime: 0 days 0:28:53.469 Probably caused by : Rt64win7.sys ( Rt64win7+16c50 ) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x1E PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0x1E_Rt64win7+16c50 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431 Debug session time: Wed Feb 20 07:29:27.070 2013 (UTC + 6:00) System Uptime: 0 days 0:04:19.584 Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 ) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: iexplore.exe FAILURE_BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0 fffff880`0a2d33e0 fffff880`041a7710Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2 *** WARNING: Unable to verify timestamp for aswSnx.SYS *** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS aswSnx+0xe5710 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431 Debug session time: Tue Feb 19 07:43:47.270 2013 (UTC + 6:00) System Uptime: 0 days 0:06:20.409 *** WARNING: Unable to verify timestamp for Rt64win7.sys *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys Probably caused by : Rt64win7.sys ( Rt64win7+16c50 ) BUGCHECK_STR: 0x1E_c0000005_R DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_Rt64win7+16c50 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
|My System Specs|
|20 Feb 2013||#3|
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Thank you for the advice koolkat77. So here is the update:
msinfo32 - attached
avast - uninstalled
realtek drivers (Rt64win7.sys) - updated
Driver Sweeper - used to clean old drivers prior to updated drivers above
Microsoft Security Essentials - installed and full scan, no detections
Anti-Malware - installed and full scan, no detections
System file check (SFC /scannow - run, no integrity violations
Disk Check - I ran this 2 days ago, not sure how this works, but it looks like it might have fixed some things
Start up - cleaned up, only antivirus runs on start up
Crystal disk - attached
Seatools for windows - ran basic tests-fix all long, PASS
Memtest86 - ran this last Thursday, 12 passes no errors
I downloaded the new LAN driver and uninstalled Avast this morning prior to work. Ever since coming home tonight, I've had no crashes. However, as I think back, most of my crashed happened when I was downloading and on the internet at the same time. Whether that was downloading from Steam or using Nexus Mod Manager for Skyrim, and then being on the internet at the same time. I have not done that tonight because I just finished running Seatools. Anyway, I'm going to try and reproduce the crashes by do those things to see if I have problems.
Anything else you see from the attachments?
|My System Specs|
|20 Feb 2013||#4|
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Just as an added note, after completing all the steps above, for the first time since building this computer 2 weeks ago, I was able to download a game from Steam without a freeze, a random restart or a BSOD. Can't be more happy about that.
While I was downloading, I was playing 3 Youtube videos at the same time and surfing Reddit... so basically that would have caused a crash 100% of the time prior to this.
EDIT: Spoke too soon. I was watching Youtube and running the System Readiness Update Tool, because I was trying to fix the issue where my Windows Updater will not install about 6 updates, and then I heard this loud sound from my speakers and my computer froze, then restarted, no BSOD. I could not find anything in my event logs that would point me in any direction plus without a BSOD, I'm not sure where to look for possible error logs besides the events log.
|My System Specs|
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