BSOD on boot up. Laptop will not Boot


  1. Posts : 6
    windows 7 home premium
       #1

    BSOD on boot up. Laptop will not Boot


    I have a Toshiba Laptop which for a number of weeks will not start up first time. I get a BSOD which shuts the computer down before I can read it. If I try to reboot "safe mode" takes ages to analyze (about 40 minutes) before telling me the issue cannot be solved. If I then boot again but select normal boot, the laptop will often (not always) boot normally. This morning it has taken 2 hours to bring it back to life.

    I have downloaded and run the free Iobit advanced system care 6 registry cleaner today and also the windows 7 forum diagnostic tool and have attached the "grab all" files to this post.

    On reboot the windows information was

    Problem event name
      My Computer


  2. Posts : 6
    windows 7 home premium
    Thread Starter
       #2

    Some more info

    Windows shows the following

    problem event name Blue Screen
    OS version 6.1.7601.2.1.0.768.3
    Locale ID 2057

    Additional Information about the problem
    BCCode a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80002EE4CD4
    OS Version 6_1_7601
    Service Pack 1_0
    Product 768_1

    I have no technical computer skills whatsoever and would appreciate any assistance

    Thanks
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Do NOT use Advance System care:
    System Optimisers

    Please remove the following software
    Code:
    Advanced SystemCare 6	"c:\program files (x86)\iobit\advanced systemcare 6\asctray.exe" /autostart	Jeremy-TOSH\Jeremy	HKU\S-1-5-21-3498823935-3085976789-1816201223-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

    If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.
    What antivirus are you using? Ok I see norton.

    Code:
    Start Menu\Programs\Norton 360	Public:Start Menu\Programs\Norton 360	Public
    Norton tends to cause BSOD-s and seen it create several issues for users. Recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials. See if this stops the BSOD-s.

    Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Perform a System File Check to check the integrity of all protected Windows 7 :
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type
      Code:
      SFC /scannow

    Full tutorial here:

    Disk Check on your hard drive for file system errors and bad sectors on it.

    Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.
      My Computer


  4. Posts : 6
    windows 7 home premium
    Thread Starter
       #4

    Thanks Koolkat77

    I have removed advanced system care 6 and Norton 360 and downloaded malware bytes and am running a scan with this. I am unable to download the Microsoft security essentials...if I try to open the download I get "server error 404 file or directory not found" whereas trying to save it gives the message mse_install couldn't be downloaded.

    I will complete the other acions on your checklist and post the results here.

    One other question, as I had alraedy used the advanced systemcare 6 without backing up the registry files would it be worth returning my system to a trusted restore point ie the day I purchased the laptop?
      My Computer

  5.    #5

    Yes, restore to a point well before you may have ruined Win7 with the tweaking suite.

    Then go over everything using these Troubleshooting Steps for Windows 7
      My Computer


  6. Posts : 6
    windows 7 home premium
    Thread Starter
       #6

    Update: Malware bytes scan completed successfully. No malicious items were detected
      My Computer


  7. Posts : 6
    windows 7 home premium
    Thread Starter
       #7

    Have run SFC scannow. |"Windows resource protection did not find any integrity violations"
      My Computer


  8. Posts : 6
    windows 7 home premium
    Thread Starter
       #8

    Loaded security essentials ...have now gone 7 days without any ptoblems ....thanks for the help!
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Great news, good luck!
      My Computer


 

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