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Windows 7: BSOD Toshiba Laptop Win7 64

20 Feb 2013   #1

Win 7 64 Bit
BSOD Toshiba Laptop Win7 64

My son is away at college and he e-mailed that his 6 month old latop (i.e. purchased new in Aug 2012) periodically (40% - 50%) BSOD on a cold boot. When the system reboots, windows loads fine. He has not installed any software or had any other issues until this past week. If he does a hot reboot, the laptop has not BSOD so far. I had him run a check on the memory and it tests fine. A chkdsk yielded nothing either.

I have read about how to get the dump file attached to my question and this make take several days for me to walk him through this process...but I thought that I would give the information that I currently have related to his BSOD. The BSOD is an IRQL_not_less_or_equal with the following stop code:
0X000000A (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xFFFFF800030D4CD4)--he sent this information to me via e-mail as a picture he took on his droid phone of the BSOD screen.

This morning he captured this additional information when he encourntered yet another cold boot BSOD via a screen capture:

OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800030E7B55
BCP3: FFFFF880071B7A60
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

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Is this enough information to provide some guideance as to his problem? Thank you. JimC

My System SpecsSystem Spec

20 Feb 2013   #2

Win 7 64 Bit

My son was able to locate someone in the tech support area at the University and was able to e-mail me the .dmp file...its now attached.

I am sorry...I have just learned from reading further that I did not name the zip file as my user name jimmyc....sorry about that.

Also, the tech support at the University had him try a system repair....but he still has the BSOD about 50% of the time on a cold boot. JimC
My System SpecsSystem Spec
21 Feb 2013   #3

Win 7 64 Bit

Any assistance will be appreciated....thanks. JimC
My System SpecsSystem Spec

21 Feb 2013   #4

Desk1 10 Pro / Desk2 7 Home Prem / Main lap Asus ROG 7 Pro

Hello and welcome Jim mate can the machine be booted in safe mode? if so then you might start with a scannow.

Plus some specs would be real helpful
My System SpecsSystem Spec
22 Feb 2013   #5

Win 7 64 Bit
Toshiba Specifications

Specifications are: Win7 Home Premium 64bit; i-3 processor, 4GB memory, 500GB hard drive.

I called my son and he ran exceptions reported---still BSOD about 40% - 50% of the time...The BSOD's come whether the laptop has been turned off all night or if you cold boot immedately after shutting down. I thought maybe it was heat related thinking that a cold boot after it had been on a while might be the pattern---but my son said he gets the BSOD screen about every other morning when he cold boots it at the start of his class day.

Any other suggestions?
My System SpecsSystem Spec
22 Feb 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit

Try having him run memtest86+ have him run it for at least 8 passes tel him to do it over night it can take a long time for memtest to run. Here is a link to the tutorial:

RAM - Test with Memtest86+
My System SpecsSystem Spec
22 Feb 2013   #7

Win 7 64 Bit

This is the information from his last BSOD. SFC/scannow does not find any issues. I am running the memory tester now and its thru 9 passes with out an issue. I will leave it running for another hour or so. Anyother suggestions?

-Provider[ Name] Microsoft-Windows-Kernel-Power[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41Version2Level1Task63Opcode0Keywords0x8000000000000002-TimeCreated[ SystemTime] 2013-02-21T20:09:44.702417900Z
EventRecordID100774Correlation-Execution[ ProcessID] 4[ ThreadID] 8
ChannelSystemComputerTaylorC-PC-Security[ UserID] S-1-5-18

My System SpecsSystem Spec
22 Feb 2013   #8

Desk1 10 Pro / Desk2 7 Home Prem / Main lap Asus ROG 7 Pro

Out of curiosity Jim run this and lets us know the temps in the machine
But it will be interesting to see what the memtest comes up with as dsPrague said to do and as an afterthought maybe it might be an idea to just reseat the RAM sticks if you are not sure how to do that go to this site find the model and it will show you. < then go to disassembly guides for specifics if you have to.

I use this site all the time for Toshy fixes

My System SpecsSystem Spec
23 Feb 2013   #9

Win 7 64 Bit

I had him run the memory testing software all night...18 passes and no errors. I had him, just for validation again, run the sfc /scannow again--and again the same result, windows resource protection did not find any integrity violations. I ran the Speccy temp and its ok. He found that the PC had Toshiba diagnostic software...he ran that--and every thing is fine (i.e. PC temperature, hard drive, battery charging, etc.). Ran Chkdsk for the third time too...and again, no problems.

I called Best Buy Geek squad since I purchased the laptop their last August and they need to "see" several BSOD's not just one prior to warranty service. My son cold boots the PC 5-6 times a day (i.e. between classes, lunch, etc.) and averages 2 BSOD's a day. Even if I have it serviced, I would need to buy a new PC as my son needs the laptop every day for college....seems I am really in a tight spot.

I have still not been able to confirm, to my satisfcation, that his special Toshiba, Best Buy only made PC, model # L775-S7114 is the same as the L775_S7111. The latter is listed on Toshiba's website while my son's Toshiba model is not. There is a Bios update for the L775-S7111---I am afraid to let my son try the Bios update as sometimes Bios updates fail, etc--plus I am not absolutely certain that the Bios update will work on his PC.

I guess the only thing I can not check is the motherboard....any other ideas?
My System SpecsSystem Spec
23 Feb 2013   #10

Desk1 10 Pro / Desk2 7 Home Prem / Main lap Asus ROG 7 Pro

Well if it were me Jim I would get the seller to do something under warranty mate as Toshiba will drop you like a red hot potato once it runs out.

In my experience of fixing Toshiba's and after having two myself I found the only cure (for mine) was to install a SSD more RAM and an OEM 7 OS and back data up if necessary to an external.

The BIOS mate I wouldn't touch and the bloatware that Toshiba puts on the machines is just a load of hog wash - looks impressive but is crap so I wouldn't go much on relying on their utilities.

To be honest they used to be a top brand but since they are now outsourced so to speak they have become an ordinary product. The models you speak of yes they are made for different sellers and the one I am on right now is actually made to American model specs as I found out when trying to fix it and get bits for it. Have one again - not me that for sure!
My System SpecsSystem Spec

 BSOD Toshiba Laptop Win7 64

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