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Windows 7: Multiple and random BSOD's. Summary dmp info attached

21 Feb 2013   #1
kevin051

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Multiple and random BSOD's. Summary dmp info attached

Hi, I built my own PC but unfortunately I'm experiencing BSOD's on an almost daily basis.

Please note, I had not used this PC for over 15 months due to moving abroad. I have since moved back and I now remember the problems I was having. That is why there is a 15 month gap in dump files / crashes.

I have attached the dmp log using BlueScreenView program.

The BSOD's appear to be random and different each time. There is no one thing that keeps causing the crashes.

I have no clue and would appreciate the advice.

Thank you.


My System SpecsSystem Spec
.
21 Feb 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Please can you add your systems specs to your profile, this will help us help you?
Here's how:

Also please reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"


And here are the instructions for posting:


Cheers
Dave
My System SpecsSystem Spec
21 Feb 2013   #3
kevin051

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks Dave. All done. Please see SF Diagnostics file attached.
My System SpecsSystem Spec
.

22 Feb 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Quote:
STOP 0x000000C2: BAD_POOL_CALLER
Usual causes: Device driver, ?Memory

Unable to load image cpudrv64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cpudrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for cpudrv64.sys
Probably caused by : cpudrv64.sys ( cpudrv64+1912 )
1: kd> lmvm cpudrv64
start end module name
fffff880`09791000 fffff880`09799000 cpudrv64 T (no symbols)
Loaded symbol image file: cpudrv64.sys
Image path: cpudrv64.sys
Image name: cpudrv64.sys
Timestamp: Tue Aug 11 17:39:13 2009 (4A819EB1)
Problem Driver: cpudrv64.sys
Refers to: SystemRequirementsLabs CanYouRunIt

Please either uninstall System Requirements Lab or update as the driver is very old.

Quote:
\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\34302\RapportCerberus64_34302.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RapportCerberus64_34302.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus64_34302.sys
RapportCerberus64_34302+0xdb3b
Problem driver: RapportCerberus64_34302.sys
Refers to: Trusteer Ltd. Rapport Security software driver

Again either remove or update to latest version:



Please remove Auslogics registry cleaner as Windows 7 does not require it.

I would also suggest you update all device drivers and ensure all windows updates are installed.

Run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.



Post back any results / observations or attatch a new log if you experience another crash.

Cheers
Dave
My System SpecsSystem Spec
26 Feb 2013   #5
kevin051

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No further BSOD's, so thank you for that. I also found out one of my rams was bad.

On another note, I am getting a lot of 'This program has stopped working, windows must close this program' errors.

Is there anyway to diagnose this?

Thank you.
My System SpecsSystem Spec
27 Feb 2013   #6
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

You could run SFC to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt (note the space between SFC and /scannow)

SFC /SCANNOW Command - System File Checker

Also if you post these new logs using the SF Tool
I may be able to pinpoint a cause:

EventApp
Eventsys

Hope this helps

Cheers

Dave
My System SpecsSystem Spec
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 Multiple and random BSOD's. Summary dmp info attached




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