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Windows 7: Blue Screen: Driver_IRQL_NOT_LESS_OR_EQUAL

21 Feb 2013   #1
blueScreenMuch

Windows 7 Ultimate x64
 
 
BSOD: Driver_IRQL_NOT_LESS_OR_EQUAL

Just bought the laptop for less than 3 weeks, the following are its specs:
Attachment 256356Attachment 256357

It has been giving me blue screens, making me afraid to do homework on it.

I used winDbg to analyze the mini dump file:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\022113-22198-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*G:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`02e49000 PsLoadedModuleList = 0xfffff800`0308d670
Debug session time: Thu Feb 21 12:10:01.920 2013 (UTC - 5:00)
System Uptime: 0 days 0:18:42.683
Loading Kernel Symbols
...............................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {150076b, 2, 0, fffff88009316ef9}

*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
Probably caused by : Netwsw00.sys ( Netwsw00+9fef9 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 000000000150076b, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88009316ef9, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030f7100
GetUlongFromAddress: unable to read from fffff800030f71c0
000000000150076b Nonpaged pool

CURRENT_IRQL: 2

FAULTING_IP:
Netwsw00+9fef9
fffff880`09316ef9 488b4728 mov rax,qword ptr [rdi+28h]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: System

TAG_NOT_DEFINED_c000000f: FFFFF80000BA2FB0

TRAP_FRAME: fffff80000b9c590 -- (.trap 0xfffff80000b9c590)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffff008009d47416 rbx=0000000000000000 rcx=fffffa800a6b17a0
rdx=fffffa800961be20 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88009316ef9 rsp=fffff80000b9c720 rbp=0000000000000000
r8=fffff80000b9c7e8 r9=0000000000000000 r10=fffff88009d42840
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
Netwsw00+0x9fef9:
fffff880`09316ef9 488b4728 mov rax,qword ptr [rdi+28h] ds:00000000`00000028=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80002ebe1e9 to fffff80002ebec40

STACK_TEXT:
fffff800`00b9c448 fffff800`02ebe1e9 : 00000000`0000000a 00000000`0150076b 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9c450 fffff800`02ebce60 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`0a6b17a0 : nt!KiBugCheckDispatch+0x69
fffff800`00b9c590 fffff880`09316ef9 : fffffa80`0d9f7c80 fffffa80`0fdbafc8 fffffa80`0d9f7c80 fffffa80`09f90330 : nt!KiPageFault+0x260
fffff800`00b9c720 fffffa80`0d9f7c80 : fffffa80`0fdbafc8 fffffa80`0d9f7c80 fffffa80`09f90330 00000000`00000001 : Netwsw00+0x9fef9
fffff800`00b9c728 fffffa80`0fdbafc8 : fffffa80`0d9f7c80 fffffa80`09f90330 00000000`00000001 00000000`000000d6 : 0xfffffa80`0d9f7c80
fffff800`00b9c730 fffffa80`0d9f7c80 : fffffa80`09f90330 00000000`00000001 00000000`000000d6 00000000`00000000 : 0xfffffa80`0fdbafc8
fffff800`00b9c738 fffffa80`09f90330 : 00000000`00000001 00000000`000000d6 00000000`00000000 fffff880`0928cf00 : 0xfffffa80`0d9f7c80
fffff800`00b9c740 00000000`00000001 : 00000000`000000d6 00000000`00000000 fffff880`0928cf00 00000000`00000030 : 0xfffffa80`09f90330
fffff800`00b9c748 00000000`000000d6 : 00000000`00000000 fffff880`0928cf00 00000000`00000030 ffff0080`09d47416 : 0x1
fffff800`00b9c750 00000000`00000000 : fffff880`0928cf00 00000000`00000030 ffff0080`09d47416 00000000`00000001 : 0xd6


STACK_COMMAND: kb

FOLLOWUP_IP:
Netwsw00+9fef9
fffff880`09316ef9 488b4728 mov rax,qword ptr [rdi+28h]

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: Netwsw00+9fef9

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Netwsw00

IMAGE_NAME: Netwsw00.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 50688e44

FAILURE_BUCKET_ID: X64_0xD1_Netwsw00+9fef9

BUCKET_ID: X64_0xD1_Netwsw00+9fef9

Followup: MachineOwner
---------

Your help is very much appreciated!


My System SpecsSystem Spec
.
21 Feb 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi blue and welcome to SevenForums . Looking at your log it points to Netwsw00.sys . That point to your Intel Wifi card driver . Update that driver either from intel or your laptop's manufacture .
My System SpecsSystem Spec
21 Feb 2013   #3
blueScreenMuch

Windows 7 Ultimate x64
 
 

Hi, vistaking, thanks!
Do you mean this one ? But it says the device is working properly...
Attachment 256364
Actually this laptop comes with a windows8 os, but I found it super incompatible with most of the software that I must use for classes. So I unistalled windows 8 and installed windows 7.
So when I called the manufacture's customer service, they told me that this laptop only has drivers for windows 8, not windows 7.
So I googled and this post BBY - Bluetooth on new ASUS Q400A-BH17N03 ? - Best Buy: Unboxed and people who bought the same laptop said that the driver should be Intel Centrino Wireless-N 2230 card, so I installed that and it seems to be working properly as shown in the screenshot above...
My System SpecsSystem Spec
.

21 Feb 2013   #4
blueScreenMuch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Hi blue and welcome to SevenForums . Looking at your log it points to Netwsw00.sys . That point to your Intel Wifi card driver . Update that driver either from intel or your laptop's manufacture .
When I tried to update Intel wirelss driver, it says the driver is already up to date.
My System SpecsSystem Spec
21 Feb 2013   #5
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Blue screen … the image you're showing just states that the wireless device is working . They blue screen is caused of that .sys file . To fix that you install the driver software . Here is the download link from intel http://downloadcenter.intel.com/Deta...20Applications

For a precaution lets test your RAM as well . Just cause you bought the laptop recently doesn't mean your RAM can't go bad . RAM - Test with Memtest86+

Added : Are you running Symantec norton antivirus or Norton Internet Security on that laptop ? You might want to remove that and install MSE or purchase a much better Anti-virus software than Symantec .
My System SpecsSystem Spec
21 Feb 2013   #6
blueScreenMuch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Blue screen the image you're showing just states that the wireless device is working . They blue screen is caused of that .sys file . To fix that you install the driver software . Here is the download link from intel http://downloadcenter.intel.com/Deta...20Applications
Do I need to uninstall the driver first? and which one of these should I download ? the last one Wireless_15.6_Ds64.exe?
My System SpecsSystem Spec
21 Feb 2013   #7
blueScreenMuch

Windows 7 Ultimate x64
 
 

I think it's a driver problem instead of anything else...
My System SpecsSystem Spec
21 Feb 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Yes download File name: Wireless_15.6_Ds64.exe . It only has the driver . You don't need the Intel Wifi software .

Uninstall old drivers first

Click on > Control Panel > System and Maintenance > System
Click the + Network adapters to expand the section.
Right-click the Intel Wi-Fi adapter and select Uninstall.
Check Delete the driver software for this device and click OK.
Restart PC and reinstall driver once you get to the desktop .
My System SpecsSystem Spec
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